Sample ISO 9001 Project Workplan [PDF]

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ANNEX A PROPOSED ISO 9001:2015 PROJECT WORKPLAN A Project for Establishing a Quality Management System Conforming Against the Requirements of ISO 9001 Standard ACTIVITIES

DESCRIPTION

TARGET PARTICIPANTS

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PHASE 1 Initial Assessment of the current Quality Management System

The consultant will review the existing QMS practices, controls and documentation of the company using the ISO 9001:2015 standard as the assessment criteria.

Conduct ISO 9001:2015 Appreciation Seminar

Provide an overview of the ISO 9001:2015 requirements to key personnel who will be taking the lead roles in implementing the QMS. The identified members of the QMS Core Team must attend this Seminar. Attendance of the Executive/Management Committee members is necessary.

Establish the Strategic Directions

The organization has to establish its Vision consistent with its Mission and identify the Strategic Directions consistent to its context.

Establish the Quality Policy, Objectives and Tactical Plans

The overall intention and direction with regard to quality shall be set. The company should also need to set objectives per function and identify measurable performance indicators to enable proper tracking of the status of achievement. Tactical Plans must be established specifying the:  Activities to achieve the objectives;  Resources needed;  Target dates

All XYZ Departments ExeCom / ManCom; QMS Core Team:  Management Representative  Internal Audit Team  Document Control Team  Training/Promotion Team  Performance Management Team  Feedback Management Team Lead: Top Management, ExeCom/ManCom, Performance Management Team Support: QMS Core Team Lead: Top Management, ExeCom/ManCom, Performance Management Team Support: All divisions and departments of XYZ

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ANNEX A PROPOSED ISO 9001:2015 PROJECT WORKPLAN A Project for Establishing a Quality Management System Conforming Against the Requirements of ISO 9001 Standard ACTIVITIES Establish Control of Documented Information Procedure

Establish Performance Planning and Evaluation Procedure Establish Nonconformity and Corrective Action Procedure

Establish Internal Audit (IA) Procedure

Establish Feedback Management Procedure

DESCRIPTION Meet and discuss the requirements of the standard and prepare:  Documented procedure  Review and approval form  Document identification system  Filing system Meet and discuss the requirements of the standard and prepare:  Documented procedure  Planning form  Evaluation form Meet and discuss the requirements of the standard and prepare:  Documented procedure  Nonconforming Outputs Matrix  Corrective Action form

Meet and discuss the requirements of the standard and prepare:  Documented procedure  Audit planning records  Audit reporting records Meet and discuss the requirements of the standard and prepare:  Documented procedure  Customer Satisfaction Evaluation Records  Feedback handling system

TARGET PARTICIPANTS Document Control Team, Information Technology

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Lead: Performance Management Team Support: Heads of divisions and departments. Lead: Management Representative Support: All Operation’s sections or divisions/departments that provide services to XYZ customers Internal Audit Team

Feedback Management Team

PHASE 2

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ANNEX A PROPOSED ISO 9001:2015 PROJECT WORKPLAN A Project for Establishing a Quality Management System Conforming Against the Requirements of ISO 9001 Standard ACTIVITIES Establish the Departments’ Standard Operating Procedures (SOP) and Records Establish External Providers Control Procedure

Establish Human Resource Development Procedures Establish Support Process Procedures Establish the Quality Manual PHASE 3 Internal Audit Training

Internal Audit Implementation

DESCRIPTION The Consultant will schedule sessions with the authors of the SOPs and other supporting documents to provide assistance in developing documents that are consistent with the set Quality Objectives and to the relevant requirements of ISO 9001 standard. Meet and discuss the process requirements of QMS and prepare:  Documented procedure  Supplier performance evaluation records Meet and discuss the process requirements of QMS and prepare:  Documented procedure  Training plans, requests, reports, and evaluation records Meet and discuss the process requirements of QMS and prepare:  Documented procedures The consultant will assist the Management Representative to draft a Quality Manual Discuss the requirements for internal auditing and teach the participants on how to audit a QMS. Participants must pass bought Pre and Post examinations to successfully complete the course. Perform internal audit on selected functions/areas.

TARGET PARTICIPANTS Process Owners (Department / Division) Heads or Supervisors)

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All divisions with contractors working for their behalf

HRD

Accounting Operations, Information Technology, Safety and Security, Management Representative Lead: Internal Audit Team Support: Each division/department with a representative. Lead: Internal Audit Team Support: All divisions/departments to be audited

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ANNEX A PROPOSED ISO 9001:2015 PROJECT WORKPLAN A Project for Establishing a Quality Management System Conforming Against the Requirements of ISO 9001 Standard ACTIVITIES Cause Analysis Workshop

Establish Corrective Actions on the Internal Audit findings Management Review

PHASE 4 Conduct Readiness Review Certifying Body 1st Stage Audit Address Stage 1 Audit Findings PHASE 5 Certifying Body 2nd Stage Audit Address Stage 2 Audit Findings

DESCRIPTION Assist the process owners in determining causes and finding solutions through training The company’s key process owners shall determine actions to be taken to address the audit findings.

TARGET PARTICIPANTS Lead: Internal Audit Team

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Support: Each division/department with a representative. Company’s key personnel

Top management to perform a review of the following:  Result of the internal audit.  Customer Feedback/Satisfaction  Performance Evaluation  External providers’ performance, etc.

Lead: Top Management

The consultant shall carry out an assessment of the newly established QMS to check its readiness prior to the Certifying Body’s 1st stage audit. Initial Assessment by the Certifying Body

Whole Organization

The company will address the issues raised by the Certifying Body to ensure a successful Stage 2 Audit.

QMS Core Team and Consultant

Certification Audit of the Registrar. At this stage, XYZ will receive a Recommendation for Certification to ISO 9001:2015. If there are any issues, the company shall prepare the plan of actions to address the 2nd stage audit findings. The documented corrective actions must be submitted to the Certifying Body for approval.

Whole Organization

Support: ExeCom/ManCom, QMS Core Team

Whole Organization

QMS Core Team and Consultant

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