Welcoming Guest Script [PDF]

Zitiervorschau

-Welcoming Guest ScriptWaiter: Good Morning Sir, welcome to Locloc Hotel & Restaurant, do you have any reservation? If guest says none Guest: None Waiter: May I suggest a table for you? Guest: Yes Waiter: Smoking or non-smoking area sir? Guest: Non-smoking area. Waiter: (lead the guest to the front desk for reservation details, then lead the guest to his table) If guest says Yes Guest: Yes Waiter: (lead the guest to the front desk for reservation details, then lead the guest to his table) Waiter: Will this table do Sir? Guest: Yes Waiter: Have a sit sir. (Pull the chair for the guest to sit) Guest: Thank you Waiter: Excuse me sir, may I now lay down your table napkin? Guest: Yes please Waiter:(Serve water to the guest about ¾ of the water goblet.) Waiter: (Present the menu) Excuse me sir, here’s our menu for your selection. Guest: Thank you. Waiter: Please call my attention if you’re ready to order. Guest: (Signal if you’re ready to order) Waiter: Yes sir, Can I now get your order? Guest: Yes. I want (select juice, wine, appetizer, soup, salad, main dish, & dessert) Waiter: Would that be all sir? Guest: Yes that’s all. Waiter: For clarification, may I repeat your order sir? You ordered (repeat the order of the guest)…………..Did I get your order right? Guest: Yes Waiter: May I get back the menu? Guest:Yes Waiter: (Get the menu) Waiter: Sir your order will be served within 15 minutes, do you mind waiting? Guest: No. I don’t mind waiting. Waiter: Excuse me Ma’am. (Proceed to the kitchen to give the order slip. Serve once prepared.)

-Room Service ScriptPart 1 Waiter: Thank you for calling room service, _____________ speaking, how may I help you? Guest: I would like to order breakfast in my room please. Waiter: Ok Ma’am, May I know your name and room number? Guest: I’m Shasteen and I’m staying at room 505 Waiter: Noted Ma’am, Breakfast for how many Ma’am? Guest: Breakfast for 2 please. Waiter: Okay Ma’am, Our Hotel offers two types of breakfast, Filipino and American breakfast, which one do you prefer? If Guest Says Filipino Waiter: The Filipino Breakfast is a combination of Rice, egg and side dish Waiter: For the rice, it’s a selection of adobo rice, binagoongan rice & garlic rice, which one do you prefer? Guest: (chooses rice) Waiter: Noted Ma’am, how would you like the egg to be prepared? Boiled, Omelet or Sunny side-up? Guest: (chooses egg preparation) Waiter: Okay, how about for your side-dish, we offer beef tapa, dried fish, hotdog, longanisa and tocino, which one do you choose? Guest: (chooses side dish) If Guest Says American Waiter: The American Breakfast is a combination of Bread, egg and side dish Waiter: For the bread, it’s a selection of wheat bread, French toast, pancake and waffle, which one do you prefer? Guest: (chooses bread) Waiter: Noted Ma’am, how would you like the egg to be prepared? Boiled, Omelet or Sunny side-up? Guest: (chooses egg preparation) Waiter: Okay, how about for your side-dish, we offer bacon, ham, hotdog and sausage, which one do you choose? Guest: (chooses side dish) Waiter: Okay Ma’am, for coffee, it’s a selection of brewed coffee, brown coffee and cappuccino which do you prefer? Guest: (chooses coffee) Waiter: Good Choice Ma’am, how about for your juice, it’s a selection of iced tea, orange juice and pineapple juice? Guest: (chooses juice) Waiter: Noted Ma’am. Would you like to order fresh fruits for your dessert? Guest: Yes Please. Waiter: We offer apple, dragon fruit, grapes, mangoes and strawberry, which do you prefer? Guest: (chooses fruit) Waiter: Splendid choice Ma’am. Do you have any special request Ma’am? Guest: None Waiter: How would you like to pay for your order, cash or charged to your account? Guest: Cash Waiter. Okay Ma’am, for clarification, may I repeat your order? Guest: Yes Waiter (Repeat order of the guest) Did I get your order correct Ma’am? Guest: Yes Waiter: Okay Ma’am your order will be served within 15 minutes. Do you mind waiting? Guest: No, I don’t mind waiting. Waiter: Okay Ma’am Shasteen. Thank you for calling room service. Once again I’m ______________.. Have a nice day!

-Room Service ScriptPart 2 (Room Service Delivery) Waiter: (Place the cart in front of the room, knock three times gently and announce room service) Room Service. Guest: Come in room service. Waiter: Good Morning! Here’s your breakfast. I’m ___________________, your room service attendant. Where would you like to have your breakfast, in the tray or in the table? If in the tray: (Leave the food in the tray) If in the table: (Set-up the food in the table) Waiter: Okay Ma’am. Your breakfast is served. Do you have any other request? (Offer two services)    

Do you want me to open the television so you can watch the latest news? Do you want me to open the window so you can feel the morning breeze? Do you want me to open the curtain so you can see the wonderful view? Do you want me to mix your coffee?

(Ask the guest the time for clear-up) Waiter: Ma’am/Sir when is the best time for me to come back for the clear-up of soiled dishes? Guest: After 1 hour will do. Waiter: Noted Ma’am/Sir. I’ll be back after an hour. Enjoy your breakfast.

Part 3 (Room Service Clear-up) Waiter: (Place the cart in front of the room, knock three times gently and announce room service) Room Service. Guest: Come in room service. Waiter: Hello Ma’am/Sir, I’m here for the clear-up of soiled dishes. Are you done with your breakfast? Guest: Yes Waiter: Okay Ma’am/Sir. Excuse me Ma’am. (Clear-up the soiled dishes) Waiter: Ma’am may I present to you the receipt? Guest: Yes Waiter: Here’s your receipt Ma’am. Waiter: Thank you Ma’am, Once again I’m ______________.. Have a nice day!

Sequence from Welcoming to Bidding Goodbye                  

Table Reservation Table Set-up Welcome the guest Seat the guest Lay the table napkin Present the menu Take the order of the guest Table adjustment Serve Beverage Serve the complimentary bread Serve the appetizer Serve the soup Serve the salad Serve the main dish Serve the dessert Present the bill Give change if any Bid the guest goodbye

Breakfast Set-up               

Table for two Check sturdiness of table Wet table then wipe Wipe dry Silent cloth Table cloth Table Runner Centerpiece Salt and Pepper Shaker Creamery Set Base Plate Bread Plate Coffee cup with underline Silverwares (Dinner knife & fork, Butter Spreader and teaspoon) Water Goblet Table Napkin

American Set-up/ A La Carte Set-up Table for two             

Check sturdiness of table Wet table then wipe Wipe dry Silent cloth Table cloth Table Runner Centerpiece Salt and Pepper Shaker Base Plate Bread Plate Silverwares (Dinner knife & fork, Butter Spreader and teaspoon) Water Goblet Table Napkin