Quality Manual [PDF]

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CHINA NATIONAL CHEMICAL ENGINEERING LLC

QUALITY MANUAL (Quality Management System)

In accordance with ISO 9001:2015 China National Chemical Engineering LLC Office 1002, Al Hashimi Tower, Sheikh Rashid Bin Saeed Road, Abu Dhabi, United Arab Emirates, PO Box: 34747

Prepared By

Reviewed & Approved By

XIE KUN

WEI JINWEN

Management Representative

CEO & President

Rev. No.: 0

Date: 10-012021

Document No. QA-QM-01-00

Page 1 of 32

CHINA NATIONAL CHEMICAL ENGINEERING LLC Revision Record Sheet R E V . #

DAT E

INITIATE D BY

PA G E #

SECTIO N

NATURE OF AMENDMENT

DONE BY

CHINA NATIONAL CHEMICAL ENGINEERING LLC

CONTENTS LIST

Page No.

1.

Cover Page

1

2.

Revision Record Sheet

2

3.

Contents list

3

3.1 3.2 3.3

Introduction Statement of Authority Scope and Exclusion

5 6 6

4.

Quality Management System

7

4.1 4.2 4.2.1 4.2.2 4.2.3 4.2.4

General Requirement Documentation Requirement General Quality Manual Control of Documents Control of Records

7 7 7 7 8 8

5

Management Responsibility

8

5.1 5.2 5.3

Management Commitment Customer Focus Quality Policy Quality policy statement Organization Chart Process Chart Planning Quality Objectives Quality Management System Planning Responsibility, Authority & Communication Responsibility & Authority Management Representative Internal Communication Management Review General Review Input Review Output

8 8 9 9 10 11 12 12 12 12 12 12 12 15 15 16 16

5.4 5.4.1 5.4.2 5.5 5.5.1 5.5.2 5.5.3 5.6 5.6.1 5.6.2 5.6.3

CHINA NATIONAL CHEMICAL ENGINEERING LLC 6

Resource Management

16

6.1 6.2 6.3 6.4

Provision of Resources Human Resources Infrastructure Work Environment

16 16 17 17

7

Product Realization

17

7.1 7.2 7.2.1 7.2.2 7.2.3 7.4 7.4.1 7.4.2 7.4.3 7.5 7.5.1 7.5.2 7.5.3 7.5.4 7.5.5 7.6

Planning of Product Realization Customer Related Processes Determination of Requirements related to the Product Review of Requirements related to the Product Customer Communication Purchasing Purchasing Process Purchasing Information Verification of Purchased Product Production & Service Provision Control of Project Execution & Service Provision Validation of Processes for Production & Service Provision Identification & Traceability Customer Property Preservation of Product Control of Monitoring & Measuring Equipment

17 17 17 18 18 19 19 19 20 20 20 21 21 22 22 23

8

Measurement, Analysis & Improvement

24

8.1 8.2 8.2.1 8.2.2 8.2.3 8.2.4 8.3 8.4 8.5 8.5.1 8.5.2 8.5.3

General Monitoring & Measurement Customer Satisfaction Internal Audit Monitoring & Measurement of Processes Monitoring & Measurement of Product Control of Non-conforming Product Analysis of data Improvement Continual Improvement Corrective Action Preventive Action List of Associated Procedures

24 24 24 25 26 26 27 28 29 29 29 30 31

CHINA NATIONAL CHEMICAL ENGINEERING LLC 3.1

INTRODUCTION

China National Chemical Engineering LLC (CNCE L.L.C) is the regional center of China National Chemical Engineering Co., Ltd (CNCEC) in the Middle East and an EPC contractor based in Abu Dhabi. CNCEC, which is the parent company of CNCE L.L.C, based in China is a state owned company under State Council of China and has more than 30 subsidiaries, among them 9 in-house engineering companies with comprehensive grade A category in engineering and more than 10 construction companies. In the Middle East, CNCEC has more than 2 Billion USD projects on going in the Middle East in the field of chemical, petrochemical, building & infrastructure, roads and bridges, railway and pipeline projects that are mostly allocated in KSA, Oman, Iran, Iraq, UAE and Qatar. CNCEC’s strong management capability, high-end technology and advanced machinery equipment all together keep itself staying in a dominated position. CNCEC is capable to manage different PM modes such as PMC, EPC, BOT, and CM etc. and apply prevailing international standards & procedures. It insists on providing optimized services to its clients around the world with excellent management capabilities in quality, safety, schedule, cost and HSE. CNCEC’s business network covers 6 continents and its projects are allocated more than 60 countries. Since 1995, CNCEC has been listed in ENR (American Engineering News Record) as one of the largest contractors among global 225 entrepreneurs. CNCEC owns more than 48,000 highly skilled engineers level above staff and has constructed over 70,000 high quality projects both in domestic and overseas markets. In the UAE, China National Chemical Engineering Dubai LLC (CNCED) locally owns the Unlimited License with 500 employees (150 Chinese management staffs and 350 foreign staffs), 4000 indirect labors and more than 250 construction equipment. Currently, CNCED has 7 projects under construction which 2 projects in the field of building construction with EMAAR and MAG, 3 projects in the field of infrastructure with Road and Transport Authority and 1 project in the field of oil & gas with ADNOC-ADCO. China National Chemical Engineering LLC is a newly established Limited Liability Company in Abu Dhabi with 12 employees (Management staff, engineers, operational staff ). CNCE LLC is permitted by local authorities to perform in fifteen (15) different activities, and has been classified for following three (3) activities that CNCE aims at: -

Oil and Natural Gas Pipelines Construction Contracting Execution of petrochemical industries facilities projects Onshore And Offshore Oil And Gas Fields And Facilities Services

CNCE LLC is continuously striving to achieve and sustain all-round excellence by working constantly for “Customer Success” with its competitive strength of engineering. In line with company’s mission and values, we will strive for sustained growth with profitability to emerge as a customer oriented and technologically competitive leader in the supply of products & services for Petrochemical, Chemical, Power, Process and Industry sectors. ***

CHINA NATIONAL CHEMICAL ENGINEERING LLC BUSINESS STRATEGIES Increase the customer base through thrust on developing new clientele and explore partnership ventures for business growth in products and services. Consistent development on new products and services with developing technology. Improve profitability through cost reduction and waste minimization. Improve the quality of in-house products and services and develop business partnership with suppliers committed to quality. Achieve continuous reduction in cycle time of all activities through optimum utilization of IT techniques. Enhance human Recourses development through in house and out sourcing facilities to improve the skill and productivity.

3.2 Statement of Authority CNCE LLC has always stood for quality and customer satisfaction. In addition our products should conform to the requirements of the applicable codes, standards, specifications and contract requirements. Quality Management Representative (QMR) has the responsibility of establishing, monitoring and reviewing the Quality Management Program of CNCE LLC. QMR shall organize the overall Quality Management and is authorized to initiate corrective actions. Quality Management Representative (QMR) is given full authority and organizational freedom to ensure implementation of the quality management system and processes. QMR is appointed as a Management Representative. All Department heads and Copy holders are responsible for complying with the quality manual in coordination with Quality Management Representative. Each Head of Department / Project Incharge is responsible for implementing the requirements and resolves any non conformity within his department / Project. The effectiveness of the quality system is ensured by awareness and participation of all our employees for high quality performance. We must dedicate our self for full-fledged support and implementation of this quality program which will benefit our organization, our customers and our society at large.

3.3

Scope and Exclusion

CNCE LLC. is engaged in the, “Enhgineering, Procurement, Construction and Commissioning of projects in Sewerage Treatment Stations, Oil and Natural Gas Pipelines, Networks and power transmission lines, Execution of petrochemical industries facilities projects, Main Sewerage Networks, Railway lines, Wireless transmission towers repairing, Power Distribution Networks and Stations, Building Projects, Water Desalination and Treatment Stations, Bridges Contracting, Transmission Networks and Distribution of Water – Tunnels, Main Roads, Streets and Related Works, Onshore And Offshore Oil And Gas Fields And Facilities Services”. In preparation of this document, due regard has been given to the requirements of ISO 9001: 2015 series of system standard.

CHINA NATIONAL CHEMICAL ENGINEERING LLC

4.

QUALITY MANAGEMENT SYSTEM

4.1

General Requirements The quality management system is structured into four levels as described below. This manual forms one part of the four-level quality system. The quality management system is established and documented as per the structure given below, implemented and maintained by concerned / relevant personnel. A process map defines the various operational process, sequence and interaction of these processes. Each process / procedures incorporates criteria, methods and control measures to achieve planned results and continual improvement.

QMS QMS

Quality Manual Quality Procedure required Quality by Standard Procedure required by Organization Formats/ Register/Records

Necessary resources and information is provided to support the operation with monitoring and measuring of these processes, where applicable and analyze these processes. Where the company chooses to outsource any process that affects product conformity to requirements, the control measures envisaged in the QMS as stipulated in the manual will be applied to all such processes.

4.2

Documentation Requirements

4.2.1

General The quality management system documentation includes, a) Documented statements of quality policy and quality objectives of CNCE LLC. b) A quality manual, c) Documented procedures and records required by this International Standard and d) Documents, including records, determined by the organization to be necessary to ensure the effective planning, operation and control of its processes.

4.2.2

Quality Manual The quality manual is the first level document includes the scope of the quality management system, including details of and justification for exclusion. Reference of documented procedures established for the quality management system and interaction between the processes of the quality management system. Responsibilities of the departmental functions to meet the quality policy, objectives and the requirements of ISO 9001:2015. The quality manual is controlled by the revision status of the table of contents and record of revisions. The Senior Quality Management Representative will maintain the master copy of manual.

CHINA NATIONAL CHEMICAL ENGINEERING LLC

4.2.3

Control of Documents All documents, which are regarded as part of quality management system (e.g. quality manual, procedures, records) will be formally controlled by a documented procedure to ensure that: They are reviewed and approved both prior to issue and after changes are made Their revision status is clearly identifiable They are available at the point of use They remain legible, readily identifiable and retrievable Obsolete documents are either removed or identified to prevent their inadvertent use Documents of external origin determined by company to be necessary for the planning and operation of the quality management system are identified and their distribution controlled Refer: Control of Documents & Records Procedure

4.2.4

Control of Records Any records which are generated as a result of using the quality management system will be regarded as records. They are retained to provide evidence of the effective operation of the system. Control needed for the identification, storage, protection, retrieval, retention and disposition of records. These controls are applied to all records whether they are on paper or electronic media. Where records are retained on computer, they are protected from access through security systems (password) and are subject to regular backup. Refer: Control of Documents & Records Procedure (QM-QSP-01-00)

5.

MANAGEMENT RESPONSIBILITY

5.1

Management Commitment Senior management of CNCE LLC provides evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness by a) Communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements, b) Establishing the quality policy, c) Ensuring that quality objectives are established, d) Conducting management reviews, and e) Ensuring the availability of resources.

5.2

Customer Focus Senior Management of CNCE LLC is committed to ensure that customer requirements, which meets their needs and wherever possible exceed their expectation, through the development and continual improvement of our quality management system.

CHINA NATIONAL CHEMICAL ENGINEERING LLC

5.3

Quality Policy Organization has established the quality policy, which is formally documented in this manual.

Quality Policy China National Chemical Engineering LLC aims to continuously improve its performance by effective involvement of all levels of Staff, providing staff with the training techniques and authority needed to identify and resolve problems and by the establishment, monitoring and periodic review of objectives in relevant areas. To achieve the objectives, every department of the project is required: -Maintain staff able to interpret, clarify and conform to the employer’s requirements. -Ensure, by proper selection and examination, the goods supplied and/or incorporated are suitable and safe to operate. -Ensure final products and systems are installed in compliance with the specification and manufacturer’s /equipment supplier’s recommendations. -Plan, control and document in a systematic manner those procedures necessary to provide the specified level of Quality Assurance. -Maintain such records as well as substantiate the Quality Assurance applied through the mentioned project. CNCE LLC will fully comply with the duties placed upon it within the requirements of all applicable UAE legislation whilst at all times complying with, as a matter of best practice, the requirements and duties set out within Approved Guidance as issued by regulatory authorities and other organizations. As part of the company’s commitment to maintaining the highest levels of quality management, it is the intention that the company will operate systems and procedures in line with the requirements of ISO 9001:2015. All employees, sub-contractors and suppliers are expected to co-operate and assist in the implementation of this policy, whilst ensuring that their own works, so far as is reasonably practicable, are carried out without risk to themselves, others or the project quality. This includes co-operating with management on any quality related matter. The directors have overall responsibility for all quality matters. The operation of this policy and the associated procedures will be monitored and reviewed on a regular basis to ensure that they remain current and applicable to the company’s activities.

Signature of CEO&PRESIDENT Date: 10th Jan 2021

CHINA NATIONAL CHEMICAL ENGINEERING LLC It is ensured by the CNCE LLC Management that the quality policy is communicated to and understood by all employees of CNCE LLC and will be regularly reviewed to ensure its continued suitability. CNCE LLC Management ensures that the Quality Policy is compiled at all levels for the effectiveness of the QMS.

***

CHINA NATIONAL CHEMICAL ENGINEERING LLC

Organizational Structure

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CHINA NATIONAL CHEMICAL ENGINEERING LLC

BUSINESS PROCESS MODEL Continual Improvement of the QMS Leading to Organizational Excellence & Customer Satisfaction through Customer Feedback and reviewing Requirements.

Project completion & Handover Project enquiry from Customer

Project Monitoring

& Measurement Customers Requirements

Customers Satisfaction

Bid Submission

Project Execution

Award of contract

Resource Mgt. & Mobilization

Output

Input

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Project Planning

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CHINA NATIONAL CHEMICAL ENGINEERING LLC

5.4

Planning

5.4.1

Quality Objectives Based upon the quality policy, quality objectives have been established at the relevant functions level. Head of Dept. approves quality objectives. These objectives are measurable and consistent with quality policy. (Ref: Objective Sheets)

5.4.2

Quality Management System Planning CNCE LLC’s senior management ensures that the planning of the quality management system is carried out in order to meet the requirements given in ISO 9001:2015, as well as the quality objectives, and the integrity of the QMS is maintained when changes to the QMS are planned and implemented. (Ref: QMS Plan)

5.5

Responsibility, Authority and Communication

5.5.1

Responsibility and Authority Responsibilities and authorities are outlined in this quality manual. These are communicated to various personnel and down the line. The organization‘s key position chart gives the hierarchical set up of the company. (Ref: Job Descriptions)

5.5.2

Management Representative: QA/QC Head is appointed as a Management Representative .

5.5.3

Internal Communication Organization conducts management review meeting in head office at regular interval with MRC members to ensure the clear-cut communications of targets, achievements, problems, corrections and corrective actions. Quality policy, objectives, targets and performance are communicated to various levels of employees through regular communication meetings organized by heads of department & quality policy statement displaying on boards at appropriate places. i) Results of audit and management review shall be communicated to all those who are responsible for the performance. ii) Communications from employees related to quality management received through suggestion and feedback shall be analyzed and acted for improvement.

Authorities and Responsibilities of Key Positions CEO&PRESIDENT: Responsible for resource management Responsible for effective implementation of quality management system Responsible for business strategies and performance Rev. No.: 0

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CHINA NATIONAL CHEMICAL ENGINEERING LLC

Authorized for the approval of quality policy and manual Authorized for the financial powers as delegated Authorized for identifying & implementing training needs

Manager – Projects: Reports to CEO&PRESIDENT Responsible for close monitoring of Project Executions at all ongoing Projects Responsible for implementation of QMS at all ongoing Projects Responsible for contractual correspondences, coordination with Customers and Local Authorities Responsible to obtain necessary financial approval from GM Responsible for finalizing subcontracting Agencies Authorized for organizing and managing all resources required at Project sites Authorized for review and recommendation for Management Approval of initial budgets including subsequent revisions as submitted by Project Sites for all Projects. Authorized to negotiate and finalize the rates with suppliers/vendors. Authorized for the approval of purchase requisitions, work orders and purchase orders in coordination with GM Responsible to analyze success or failure of each Project awarded Authorized for sanction of leave of employees Authorized to allocate sites administrative infrastructure Authorized to initiate Document Change Request

Business Development Manager: Reports to CEO&PRESIDENT Responsible for market search for project’ s of interest Responsible for preliminary study of project after receipt of tender enquiry documents Responsible for proposal submission after approval from Dy. GM and follow up with client/customer Responsible for implementation of QMS Authorized for negotiation with client/customer Authorized to initiate Document Change Request

Finance Manager: Report to CEO&PRESIDENT Responsible to closely work with company’s bankers and maintaining the proper cash flow on regular basis Responsible for maintenance of companies internal control system, financial & otherwise, and follow up of its continuous application on regular basis Responsible for implementation of QMS & authorized to initiate Document Change Request Authorized to control any unnecessary expenditure not related to business and to see that effective internal controls are implemented and carried out.

Manager-(HR): Reports to CEO&PRESIDENT Rev. No.: 0

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CHINA NATIONAL CHEMICAL ENGINEERING LLC

Responsible for recruitment and follow up & allocation of the employees to sites (from local and international) Responsible for leave administration, salary administration Responsible for legal requirements in the kingdom such as residence permit, driving license & timely renewals of the same Responsible for supporting to the sites administration, gate pass & other related documentation Responsible for implementation of QMS & authorized to initiate Document Change Request

Management Representative: Reports to CEO&PRESIDENT Responsible for updating QMS documentation Responsible in effective implementation and maintenance of QMS Responsible to ensure that personnel at all the levels are trained in QMS Responsible to ensure that trained auditors are available for conducting internal audits as planned Responsible to coordinate for timely disposal of non-conformity reports Responsible to prepare audit plan, audit summary, follow up for pending NCR, Status of NCR Liaison with external parties on matters relating to quality management system Authorized to conduct audit as per audit plans Authorized to organize and conduct MR meeting as planned Reporting to top management on the performance of the quality management system and any need for improvement

HSE Manager: Reports to CEO&PRESIDENT Management appointee for OHSAS 18001, and ISO 14001:2004 implementation Responsible for OHSAS 18001 and ISO 14001 Responsible for HSE risk assessment and risk control measures Responsible to ensure that personnel at all levels are trained for safe working. Responsible for implementation of QMS & authorized to initiate Document Change Request Authorized to conduct internal & external audit for HSE management system Authorized to conduct internal and external awareness programs Authorized to investigate all incidences and accidents

Manager (Materials): Reports to Manager (Projects) Responsible for care and maintenance of central stores Responsible for all material management activities at the central stores Responsible for procurement of material in time Responsible for implementation of QMS & authorized to initiate Document Change Request Authorized for operating of central stores Authorized for correspondence with CC-7 Arabia Co.Ltd , Sites.

CHINA NATIONAL CHEMICAL ENGINEERING LLC

Site Manager / Construction Manager: Based at construction site and reports to Executive Manager (Projects) Responsible for day to day activities at site as applicable Responsible for quality, safety, cost and timely completion of projects with customer satisfaction and company management satisfaction Responsible for documentation and control of records Responsible for ensuring implementation of statutory and regulatory requirements Responsible for preparing request for quotation (RFQ) preparing comparative Statements for subcontracting agencies and get approval from manager projects. Responsible for implementation of QMS & authorized to initiate Document Change Request Authorized to prepare and implement project quality plan, liaison with customer, HO, local authorities Authorized to participate in production meetings, management review meeting and taking action as allocated Authorized to prepare and supply data/information as and when desired by the management Authorized to allocate and reallocate manpower and other resources for activities Authorized to prepare, review and submit all the documents related to the project

5.6

Management Review

5.6.1

General The CEO&PRESIDENT reviews half yearly the quality management system to determine its suitability, adequacy and effectiveness. Due considerations are given in the review meeting as specified in the agenda, in addition to that, the needs of the business and customer requirements & any opportunities for the improvement of the system. The organization is committed to the effective operation of its business and therefore all actions arising from these meetings are assigned to members of the management team with prescribed deadlines for resolution and reporting back. Records of management review meetings are maintained and reviewed in the next meeting. THE MANAGEMENT REVIEWS ARE AS FOLLOWS. Descriptio n Manageme nt Review Committee (MRC) Meetings

Rev. No.: 0

Memb ers Deputy CEO&PRESIDENT Manager – Projects Quality Manager/ QMR Manager (HR) Project Manager/ In Charge Manager (Materials) Date: 10-012021

Frequency & Location Once in six (6) months & Abu Dhabi

Issues Taken Up As per the agenda of the MRC (Clause 5.6.2)

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CHINA NATIONAL CHEMICAL ENGINEERING LLC

5.6.2

Review Input The agenda of management review meeting includes information on: a) b) c) d) e) f) g) h) i)

5.6.3

Schedule and results of audits. Customer feedback and complaints Process performance and product conformity Status of preventive and corrective actions Follow-up actions from previous management reviews Recommendations for improvement Changes that could affect the quality management system Quality Policy and objectives Resource management

Review Output The outcome of the management review meeting shall include any decisions and actions related to followings: a) b) c) d)

Improvement on the effectiveness of the quality management system and its processes Improvement of the product related to customer requirements Resource needs Quality / Organizational Excellence

Refer: -Management Review Procedure (QM-QSP-02-00)

6

RESOURCE MANAGEMENT:

6.1

Provision of Resources CNCE LLC assures that competent people, suitable equipment and adequate resources are available to effectively manage and perform all activities required to achieve customer satisfaction. Resources are provided to implement and maintain quality management system and continually improve its effectiveness.

6.2

Human Resources 6.2.1 General Ensures personnel performing work affecting conformity to product requirements are competent on the basis of appropriate education, training, skills and experience. 6.2.2 Competence, training and awareness The competency of personnel is assessed and any requirements of training identified will be fulfilled by providing training. All training provided is evaluated to ensure that it has been effective. Also will be ensured that personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives. Records of, education, training, skills and experience are maintained. Rev. No.: 0

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Refer–Competence, Training and Awareness Procedure (HR-SOP-01-00)

6.3

Infrastructure In order to ensure that organization can assure product conformity and satisfy customers. Organization has provided the necessary workspace, process equipment (both hardware and software), and supporting services (such as transport, communication or information system) environment and materials.

6.4

Work Environment: The organization will determine and manage the work environment, needed to achieve conformity to product requirements. However, general clean and safe environment such as noise, temperature, humidity, lighting or weather is maintained.

7

PRODUCT REALIZATION:

7.1

Planning of Product Realization CNCE LLC shall ensure the development of project quality Plan (PQP) for the projects and approved by the customer if specified in the contract. To meet the requirements the following features are fully defined in: Planning of Product Realization The organization shall determine the following as appropriate but not limited to: a)

Quality objectives and requirements for the product.

b)

The stage inspection test activities, verification, validation, monitoring, and specific to the product criteria for project acceptance.

c)

Project Quality Plan (PQP) indicates the specific work procedure to provide conformance of the processes and documents, and to provide resources specific to the products.

d)

All records generated for the project shall be kept with CNCE LLC as to provide evidence that the processes of the project meet planned requirements.

7.2

Customer related Processes

7.2.1

Determination of Requirements related to the Product: The organization shall determine the specific customer requirements of project. To establish such requirements in contract documents the following features are fully defined in: Customer Focus Customer related Processes. Corrective and Preventive Action

CHINA NATIONAL CHEMICAL ENGINEERING LLC

a)

The requirements specified by the customer, including the requirements for delivery and post–delivery activities,

b)

The requirements not stated by the customer but necessary for specified or intended use, where known,

c)

Identify the statutory and regulatory requirements related to the product and specify in the Project Quality Plan.

d) Any additional requirements considered necessary by the organization.

7.2.2

Review of Requirements related to the Product: The organization, shall review the requirements related to the product. This review shall be conducted prior to the organization’s commitment to supply the product to the customer (e.g. Submission of tenders, acceptance of contracts or orders, acceptance of changes to contracts or orders) and shall ensure following: To meet the requirements the following features are defined in: Customer related Processes

7.2.3

a)

Project requirements are defined,

b)

Contract or order requirements differing from those previously expressed are resolved.

c)

The organization has the ability to meet the defined requirements.

d)

Records of the results of the review and actions arising from the review are maintained by Business Development before award of the contract and shall be handed over to the Site In-charge after award of the contract.

e)

The organization shall review and agree to amend the relevant contractual documents when requested by the customer & after obtaining the confirmation from the customer, subsequently organization will inform the relevant personnel of CC-7 ARABIA Co. Ltd.

f)

Where the customer provides no documented statement of requirement, the customer requirements shall be confirmed by the organization before acceptance.

Customer Communication CNCE LLC determines the arrangements and ensures implementation of effective communication with customers. The following features are considered necessary for effective communication. Informing customers the capability to undertake various types of projects through “Contract Information Updating” on periodic basis and pre-qualification documents, these documents incorporate elaborate information for better communication with the customers. CNCE LLC Quality Procedures for effective handling of contracts and projects (Customer Related Processes). CNCE LLC Quality Procedures cover the requirements of effective handling of customer feedback & Customer Complaint. (Corrective and Preventive Action)

CHINA NATIONAL CHEMICAL ENGINEERING LLC

7.4

Purchasing:

7.4.1

Purchasing Process CNCE LLC has established and maintains procedure to ensure that purchased materials / products conform to specified requirements. CNCE LLC has established procedures to evaluate and select suppliers based on their ability to supply product / material in accordance with the organization’s requirements. CNCE LLC has identified the criteria for selection, evaluation and re-evaluation of supplier’s performance. The records of the results of such evaluations and any necessary actions arising from the evaluation are maintained in the Procurement Department. To meet these requirements the following features are defined in: Purchasing Procedure (PR-SOP-01-00)

7.4.2

(a)

Evaluation, selection & re-evaluation of suppliers on the basis of their ability to meet organization’s requirements.

(b)

The type and extent of control over performance of suppliers.

(c)

Establishment and maintenance of records of evaluation of approved suppliers.

Purchasing Information CNCE LLC has established and maintains procedure to ensure that purchasing information, which shall describe the material to be purchased, including appropriate features defined below. To meet these requirements the following features are defined in: Purchasing Procedure (a)

The use of appropriate purchasing documents clearly describing specifications (drawing of products if applicable) of materials, including, where necessary, process requirement, inspection instructions and other relevant data.

(b)

Review and approval of purchasing documents (viz. Purchase order, other relevant documents etc.) for adequacy of specific requirements prior to release.

(c)

The requirements for qualification of personnel if become necessary for any specific purchase (qualification of personnel & pre-qualification of suppliers as necessary).

(d) (e)

The requirements of quality management system to suppliers or of sub suppliers. Shall include requirement for approval of product/equipment

CHINA NATIONAL CHEMICAL ENGINEERING LLC

7.4.3

Verification of Purchased Product CNCE LLC shall mention the requirements of inspection or other activities to be carried out by CNCE LLC or their representative in the purchase documents. To meet these requirements the following features are defined in: Purchasing Procedure (PR-SOP-01-00) (a)

Inspection of purchased products to ensure that products conform to specified requirements as required by the Project Quality Plan / specification. Due allowance being given for inspection at source.

(b)

Specifying inspection arrangements of products at supplier’s premises and method of release of products from supplier’s premises.

(c)

Allowing the customers to verify supplier’s products, in supplier’s premises or at project site of CNCE LLC.

7.5

Production and Service Provision:

7.5.1

Control of Project Execution and Service Provision CNCE LLC has established a Project Schedule Plan (PSP) to carry out project execution and service provision under controlled conditions. The controlled condition includes the following as applicable: a) To ensure availability of Project Execution Plan, after a contract is awarded to CNCE LLC b) Customer shall approve the Project Schedule Plan, if contractually required. c)

Project In-charge shall remain responsible for relevant procedures / work instructions for each individual process and are made available at each project site.

d)

Project In charge shall ensure to provide suitable equipment necessary for the project execution / commissioning purpose and information to use of the equipment by suitable work instructions.

e)

Project In charge shall ensure availability and use of monitoring and measuring equipment, which belong to CNCE LLC, at the point of use and their relevant procedures / work instructions as how to use devices.

f)

CNCE LLC may subcontract any monitoring and measurement works to approved subcontractor, when the relevant monitoring and measuring equipment are not available with CNCE LLC.

g)

Field Quality Engineers / supervisors shall remain responsible for implementation of monitoring and measurement (inspection and test) requirement for project and maintain the test records as defined in the above procedures.

CHINA NATIONAL CHEMICAL ENGINEERING LLC

7.5.2

h)

Until the handing over of the project is completed, the project activities shall remain under responsibility of CNCE LLC. Handing over of the project is done as per the schedule under responsibility of Project Management System, and or as per contractual delivery requirements.

i)

The implementation of product release, delivery and post-delivery activities.

Validation of Processes for Production and Service Provision Definition:

Any process where the resulting output cannot be verified by subsequent monitoring or measurement and as a consequence, deficiencies become apparent only after the product is in use or the services has been delivered.

To meet these requirements the following features are defined:

7.5.3

a)

All special processes used in CNCE LLC are tested as described in the Project Quality Plan / in-process inspection / final inspection or as per contractual requirements. All records of test results are maintained within CC-7 ARABIA Co. Ltd as per control of records procedure respectively.

b)

All special processes, which are involved in individual projects, are reviewed as per defined criteria for approval of the products and are implemented.

c)

Approval of equipment used for the special process and approval of qualification of personnel deployed in special process.

d)

Project In-charge shall maintain specific method & procedures of the identified special processes.

e) f)

All results of the special process shall be maintained as per control of records procedure Revalidation of the special processes shall require to be carried out by the organization where the process parameters undergo changes, which affects the product quality.

Identification and Traceability CNCE LLC has established a system to identify projects / materials / processes / records throughout the project execution period / contract period / warranty period (if any). The organization shall identify the product status with respect to monitoring and measurement requirement throughout product realization.

To meet these requirements the following features are defined a) Where traceability is a requirement, the organization shall control the unique identification of the product and maintain records.

CHINA NATIONAL CHEMICAL ENGINEERING LLC

b) Contracts / Documents / Materials / Process are identified from award of contract and during all stages of processing /monitoring / test & inspection / commissioning / during warranty period (if any). c) Identifying the Inspection & Test Status from receipt of material, after receiving / during processing / at finished stage whether materials / products have been inspected or not, and have been accepted or rejected. d) The Field Quality Engineers / Supervisors will ensure through inspection and testing (as defined in the project quality plan / Inspection & Test Plan and in relevant process) of the materials / products that have passed the necessary inspections and tests are allowed to proceed to the next stage of processing.

7.5.4

Customer Property: CNCE LLC has established and maintains procedures for controlling and maintenance of customer property. CNCE LLC Ltd personnel, as defined in the below procedures, shall remain responsible for the verification, storage, preservation and maintenance of customer property / materials / products. To meet these requirements the following features are defined:

7.5.5

(a)

Identification / check of materials / equipment, upon receipt, to check quantity / quality, and to detect any loss or damage during transport, and deterioration of the material.

(b)

Maintenance during storage / handling / use, to prevent any damage or deterioration.

(c)

Compliance of any contractual requirements of storage / use / record keeping and inspection.

(d)

Identification and safeguarding to prevent any unauthorized use of materials / equipment or improper removal.

(e)

If any customer property is lost, damaged or otherwise found to be unsuitable for use, the organization shall report this to customer and maintain records. It includes intellectual property and personal data.

Preservation of Product CNCE LLC has established and maintains procedures for preserving product during all stages of internal processing and delivery to the intended destination in order to maintain conformity to requirements. As applicable, preservation shall include identification, handling, packaging, storage, and protection. Preservation shall also apply to the constituent parts of a product. To meet these requirements the following features are defined in:

CHINA NATIONAL CHEMICAL ENGINEERING LLC

Identification & Traceability Control of Non conforming Product Monitoring & Measurement of Product. Material Handling and Storage (a)

Preservation of conformity of the product / constituent parts /materials / equipment during all stages of internal processing.

(b)

Handling materials / products / equipment to prevent damage or deterioration.

(c)

The provision of, designated secured storage areas / stock rooms / environment to prevent damage or deterioration of materials / products / equipment.

(d)

The responsibility and authorization for receipt and dispatch of materials / products / equipment in and out from store areas.

(e)

Assessment fitness / physical stock verification of materials / products / equipment at defined intervals to check the condition of materials / products / equipment and to detect for any deterioration.

(f)

Controlling packing, packaging and marking process (including materials used) to the extent necessary to ensure conformance to specified requirements.

(g) Preservation and segregation of materials / products / equipment, specifically the identification & traceability requirements during the period that the materials / internal processing / products / equipment are stored whilst under control of CNCE LLC. (h)

7.6

Protecting the quality of products after final inspection & test before handing over / commissioning of the project.

Control of Monitoring and Measuring Equipment CNCE LLC has determined the monitoring and measurement to be undertaken and the monitoring and measuring equipment needed to provide evidence of conformity of product to determined requirements. To meet these requirements the following features are defined in: Control of Monitoring & Measuring Equipment (a)

Determining the measurements & monitoring to be made, the required accuracy and selection of appropriate monitoring & measuring and test equipment that are capable of the accuracy and precision necessary.

(b)

Calibration or verification, or both, at specified intervals, or prior to use, against measurement standards traceable to international / national measurement standards.

(c)

Where no such standards exist, the basis used for calibration or verification shall be

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CHINA NATIONAL CHEMICAL ENGINEERING LLC

(d)

Calibration, including details of equipment type, unique identification, location, frequency of checks, check method, acceptance criteria and the action to be taken on the equipment and products when results are unsatisfactory.

(e)

Have identification in order to determine its calibration status.

(f)

Maintaining records of the results of calibration and verification.

(g)

Assessing and documenting the validity of previous test results when such monitoring & measuring equipment are found to be out of calibration.

(h)

Ensuring that the environmental conditions are suitable for the calibration of monitoring, measuring and tests equipment are being carried out.

(i)

Handling, preservation and storage of monitoring, measuring & test equipment to ensure accuracy and fitness for use are maintained.

(j)

Safeguarding test equipment including hardware and software, from adjustments, which would invalidate the calibration setting.

(k)

Confirmation of the ability of computer software to satisfy the intended application would typically include its verification and configuration management to maintain its suitability for use.

8

MEASUREMENT, ANALYSIS AND IMPROVEMENT:

8.1

General CNCE LLC has established plan and implemented necessary processes to monitor, measure, analyze & improve the product and QMS. To meet these requirements the following features are defined in: Control of Non conforming Product Corrective and Preventive Action Internal audit Competence, Training & Awareness Management Review Analysis of Data a) b) c)

8.2 8.2.1

To demonstrate conformity to product requirement To ensure conformity of the Quality Management System (reference all the processes, procedures, work Instructions, records, internal audits) To continually improve the effectiveness of the Quality Management System (Reference the Management Review input & Review output, Statistical Technique information).

Monitoring and measurement Customer satisfaction CNCE LLC implements the following to establish customer perception as to whether the organization has met customer requirements.

CHINA NATIONAL CHEMICAL ENGINEERING LLC

It include obtaining input from sources such as customer satisfaction surveys, customer data on delivered product quality, user opinion surveys, lost business analysis, compliments, warranty claims and dealer reports. Corrective and Preventive Action. Customer Satisfaction a) b)

c)

d)

Completion of installation of all the utilities and supporting systems as per the customer specification. The submission of quality dossier of the product and providing the same to the customer at the end of the project. The Provisional Acceptance of the project is considered by CNCE LLC as the organization has met the customer requirements. Analysis of customer complaint will establish the evidence of customer satisfaction.

To meet these requirements the following features are defined in: Corrective and Preventive Action Customer Satisfaction 8.2.2

Internal Audit CNCE LLC has established and maintains procedures for planning and implementing internal quality audits at planned intervals to verify whether quality activities and related results comply with planned arrangements and to determine the effectiveness of the Quality System. To meet these requirements the following features are defined in: Internal Audit Procedure (QM-QSP-03-00) (a)

Conducting internal audits by appropriately trained/experienced personnel, independent of those having direct responsibility for those activities being audited and ensuring objectivity and impartiality of the audit process

(b)

Preparing an audit programme, on the basis of the status and importance of the processes and area to be audited, as well as the results of previous audits.

(c)

Maintaining Records of the audits and their results

(d)

The management responsible for the area being audited shall ensure that any necessary corrections and corrective actions are taken without undue delay to eliminate detected nonconformities and their causes.

(e)

Follow-up activities shall include the verification of the actions taken and the reporting of verification results

(f)

Reviewing the results of internal quality audits with its relevant records by Management Review Team during management review meetings.

CHINA NATIONAL CHEMICAL ENGINEERING LLC

8.2.3

Monitoring and Measurement of Processes CNCE LLC shall apply suitable methods for monitoring and, where applicable, measurement of the quality management system processes. e.g. collecting feedback information from all users annually. This may contain information about the QMS procedure / Work Instruction / Equipment / Infrastructure / etc. The feedback data of these reports shall form the data for monitoring the effectiveness of the Quality Management System. The Management Representative (MR) shall add statement of feedback data as agenda in Management Review Meeting. Suggestion / Notes / Correction / Facilities etc. which are made in the feedback information by the personnel shall be implemented if approved in Management Review Meeting and appropriate corrective & preventive action to be implemented as approved by the MRC members. Implementation of these feedback data shall be considered as appropriate initiation for continual improvement of the Quality Management System.

8.2.4

Monitoring and Measurement of Product CNCE LLC shall monitor and measure the characteristics of the product to verify that product requirements have been met. This shall be carried out at appropriate stages of the product realization process in accordance with the planned arrangements. Evidence of conformity with the acceptance criteria shall be maintained. To meet these requirements the following features are defined in: Monitoring & Measurement of Product Control Project Execution & Service Provision Control of Non Conforming Product Corrective and Preventive Action Control of Records Receiving inspection and testing: (a)

(b)

Ensuring that incoming materials/products are not used or processed until it has been inspected or otherwise verified as conforming to specified requirements or as required by the quality plan and / or procedures. Due allowance being given for inspection at source. The Material In-charge, Site QA/QC at site shall remain responsible for these activities

In-Process inspection and testing: a) Inspection & testing of semi-processed / processed products, which is mentioned as stage inspection during process either in quality plan and / or in procedures. b) Holding these process works until the required inspections and tests have been carried out. c) The Quality Control In-Charge shall remain responsible for these activities

CHINA NATIONAL CHEMICAL ENGINEERING LLC

Final inspection and testing: a)

b)

Carrying out all final inspection and testing of product in accordance with the quality plan and / or procedures to establish complete evidence of conformance of commissioned project to the specified requirements. Ensuring that all specified inspections & tests, including receiving, in-process and final Inspection of product has been carried out and the results meet the specified requirements.

c)

Ensuring that no products are dispatched until all the activities specified in the quality plan and / or in procedures has been satisfactorily completed and the associated data of product and documentation are available and authorized.

d)

The quality control Engineer / supervisor shall remain responsible for these activities

Measurement & monitoring status: a)

Identifying from receipt, during process and at finished stage whether materials / products have been inspected or not; and have been accepted or rejected.

b)

Identifying through inspection and testing (as defined in the quality plan and in relevant procedures) that only materials / products that have passed the necessary inspections and tests are allowed to proceed to the next stage of manufacturing process.

c)

At Project, quality control In-Charge shall remain Responsible for these activities.

Inspection & test records

8.3

a)

Establishing and maintaining records, which provide evidence that the materials & products have been inspected.

b)

Recording whether the materials / products have passed or failed the inspections, according to defined acceptance criteria.

c)

Identifying the inspection authority responsible for carrying out inspection and release of the products and delivery of services to the customer, unless otherwise approved by a relevant authority and, where applicable, by the customer.

Control of Nonconforming Product CNCE LLC shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. A documented procedure shall be established to define the controls and related responsibilities and authorities for dealing with nonconforming product. Where applicable, the organization shall deal with nonconforming product by one or more of the following ways:

CHINA NATIONAL CHEMICAL ENGINEERING LLC

Control of non conforming product (QM-QSP-04-00) a) By taking action to eliminate the detected nonconformity; b) By authorizing its use, release or acceptance under concession by a relevant authority and, where applicable by the customer; c) By taking action to preclude its original intended use or application; d) By taking action appropriate to the effects, or potential effects, of the nonconformity when nonconforming product is detected after delivery or use has started. e) When contractually required, the method of obtaining agreement from the customer for regrading or re-processing of non-conforming materials or products for concession. f)

Maintaining records in detail of non-conformity, type of re-grading or re-processing and customer’s agreement on concession.

g) When nonconforming product is corrected it shall be subject to re-verification to demonstrate conformity to the requirements.

Ref: Control of non conforming product (QM-QSP-04-00)

8.4

Analysis of Data CNCE LLC has determined to collect and analyze appropriate data to demonstrate the suitability and effectiveness of the quality management system and to evaluate the continual improvement of the effectiveness of the quality management system can be made. Concerned departmental managers shall collect the necessary information and data pertaining to his departmental activities and carryout the analysis for the suitability and effectiveness of the QMS. To meet these requirements the following features are defined in: Analysis of Data Control of Documents & Records The data, which, have been generated as a result of monitoring and measurement, and from other relevant sources as noted below shall be considered as appropriate data for the purpose, but not limited to: a) Data of customer satisfaction as noted in this Quality Manual. b) Data of conformity to product requirements as noted in this Quality Manual. c) Data of characteristics and trends of processes and products including opportunities for preventive action. d) Data of performance of suppliers as noted in this manual.

CHINA NATIONAL CHEMICAL ENGINEERING LLC

The CEO&PRESIDENT at his discretion may choose any data within the above or may look for any other data to get analyzed for finding out the effectiveness & continual improvement of quality management system. All analysis of data are considered as quality record and maintained by as per procedure of control of records by respective department heads.

8.5

Improvement

8.5.1

Continual Improvement CNCE LLC is committed to continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review. Top management chaired by CEO&PRESIDENT may wish to meet either on defined interval or as may consider necessary or in management review meeting and shall discuss in a proactive manner for possibility of continual improvement of process / product / customer satisfaction / any other requirement within the QMS as may consider appropriate for the time being. The departmental heads shall remain responsible to implement the management review meeting output actions. The management representative (MR) shall add in next management review meeting, inputs of the implementations of the previous MR meeting output, as evidence of continual improvement. All documents generated with this activity are considered as quality records and shall be maintained by the Management Representative (MR)/respective departmental heads as per Control of Records procedure. Continual improvement efforts are not only related to corrective actions of identified NCR’s but they are in any subject within the QMS activity or even beyond the QMS. The CEO&PRESIDENT has decided the following items shall be used as guidelines for improvement but not limited to.

8.5.2

a)

Review of quality policy annually, as mentioned in management review procedure.

b)

Review of quality objectives annually as mentioned in the management review procedure.

c)

Monitoring the internal audit results as mentioned in the management review procedure

d)

Implement the necessary Corrective Action as noted in this quality manual.

e)

Implement the preventive actions as noted in this quality manual.

f)

Review for improvement of product / process / customer feedback / work environment / Infrastructure / etc.

Corrective Action CNCE LLC has established and maintains documented procedures for implementing corrective action to eliminate the causes of non-conformities in order to prevent recurrence. Corrective actions shall be appropriate to the effects of the nonconformities encountered. Responsibility:

CHINA NATIONAL CHEMICAL ENGINEERING LLC

Head of Departments/Engineers/ Supervisors, Internal Auditors/ Management Representative/ and any other personnel of this organization who has effect in the QMS shall remain responsible for implementing the necessary / identified / advised corrective actions. To meet these requirements the following features are defined in: Management Review Procedure Control of Non conforming Products Procedure Corrective and Preventive Actions Procedure Control of Records Procedure (a) Reviewing nonconformities (including Customer complaints), (b) Determining the causes of nonconformities, (c) Evaluating the needed for action to ensure that nonconformities do not recur, (d) Determining and implementing action needed, (e) Records of the results of action taken (see 4.2.4) and (f) Reviewing the effectiveness of the corrective action taken. Ref: Corrective and Preventive Actions Procedure (QM-QSP-05-00) 8.5.3

Preventive Action CNCE LLC has established documented procedures and determined actions to eliminate the causes of potential non-conformities in order to prevent their occurrence. Preventive actions shall be appropriate to the effects of the potential problems. Departmental Heads / Engineers / supervisors/ Management Representative/ any person shall remain responsible, on spotting any potential non-conformity, to initiate Preventive Action. To meet these requirements the following features are defined in: Corrective and Preventive Action Procedure Control of Records a)

Determining the potential non-conformities and their causes.

b)

Evaluating the need for action to prevent occurrence of non conformities,

c)

Determining and implement actions needed,

d)

Reviewing the effectiveness of the preventive actions taken,

e)

Records of results of actions taken (see 4.2.4).

Ref: Corrective and Preventive Actions Procedure (QM-QSP-05-00)

CHINA NATIONAL CHEMICAL ENGINEERING LLC List of Associated Procedures

CM-SOP-01-00

Standard Operating Procedure for Monitoring Customer Satisfaction

PR-SOP-01-00

Standard Operating Procedure for Purchasing

CM-SOP-02-00

Standard Operating Procedure for Contract Management

CM-SOP-03-00

Standard Operating Procedure for Customer Complaints Handling

IM-IMP-01-00

Control of Document & Records Procedure

IM-IMP-05-00

Internal and External Communication Procedure

IM-IMP-04-00

Management Review Procedure

IM-IMP-07-00

Competence Training & Awareness Procedure

IM-IMP-02-00

Internal Auditing Procedure

PR-SOP-01-00

Standard Operating Procedure for Purchasing

QM-QSP-05-00

Corrective and Preventive Actions Procedure

QM-QSP-04-00

Control of non conforming

IM-IMP-06-00

Legal Requirements Procedure

CM-SOP-02-00

Standard Operating Procedure for Contract Management

CM-SOP-03-00

Standard Operating Procedure for Customer Complaints Handling

‫ اﻟﻌﺮﺑﯿﺔ اﻟﻤﺤﺪودة‬7 ‫ﺷﺮﻛﺔ ﺗﺸﺎﯾﻨﺎ ﻧﺎﺷﻨﺎل ﻛﻮﻣﯿﻜﺎل اﻧﺠﻨﯿﺮﯾﻨﺞ‬ CC7 Arabia

Rev. No.: 0

China National Chemical Engineering 7 Arabia Co. Ltd.

Date: 10-062012

Document No. QA-QM-01-00

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