33 0 114KB
QRQC for non manufacturing processes 5W2H
1 Start Date:
[1.1]
GOOD AND BAD PART PROCESS VISUALIZATION
2
[3.8]
ADDITIONAL INFORMATION
Describe the process by using Flow Charts, Process Maps, Sketches etc.
Was the process performed according the standards (no rework or deviations from procedure)? [3.1]
Part / Process Name: [1.3]
Function
[1.4]
UNDERSTAND THE PROCESS BY VISUALIZATION
3
GOOD PROCESS / GOOD PART
[1.2] QRQC Id:
[1.5]
Category Where was the part produced / process performed? [3.2]
QRQC-Team:
[1.6]QRQC-Leader:
5W2H [1.7]
WHAT has happened?
[3.3]
When was the part produced / process performed?
[1.8]
WHY is it a problem?
[3.4]
[1.9]
WHEN was is detected? SINCE WHEN we have this problem?
Do we detect the problem with our own equipment?
Which WABCO processes / people are involved or might be affected? [3.5]
BAD PROCESS / BAD PART
[1.10]
WHERE was it detected?
[3.6]
[1.11]
WHO detected it?
[3.7]
[1.12]
HOW was it detected?
[1.13]
HOW many parts are affected?
In case of recurrence: What was the countermeasure / corrective action?
[2.1]
[1.14]
Escalation Level: (if necessary)
Team Leader:
Name:
Date:
Regional/Functional Leader:
Name:
Date:
CONTAINMENT ACTIONS
4 [4.1]
Containment Actions
[4.2]
Who
What is the difference between a good and a bad part / process?
FACTOR TREE ANALYSIS (FTA): Why did the problem occur?
5a 5 [4.3]
Plan date
[4.4]
Status
[5.1]
4M
[5.2]
Factors
Standard
[5.3]
[5.4]
Good part / process
[5.5]
Bad part / process
Describe what have you done to reproduce the failure:
Results:
In case you were not able to reproduce please escalate to next level and give reasons:
No Yes
No
No Yes No
MAN
Yes
No
No
Yes
Yes No
MACHINE
Yes
No
No
Yes
Yes
No Yes
No
OTHERS
Yes
No
No
Yes
Yes
5WHY ANALYSIS FOR OCCURENCE
5WHY ANALYSIS FOR NON-DETECTION
6b 9
Why did it happen?
[7.3]
Why 1 :
Why 1 :
Evidence 1 :
Evidence 1 :
Why 2 :
Why 2 :
Evidence 2 :
Evidence 2 :
Why 3 :
Why 3 :
Evidence 3 :
Evidence 3 :
Why 4 :
Why 4 :
Evidence 4 :
Evidence 4 :
Why 5 :
Why 5 :
Evidence 5 :
Evidence 5 :
Real Root Cause for occurence
COUNTER MEASURES
No Yes
METHOD
[7.2]
8
Difference
Yes
No
[7.1]
Bad part / process
No
Yes
6b 6a
Good part / process
Yes
No
Reproduce the failure based on the significant factors found on FTA. If you could reproduce the failure, it means that the Factor has a direct link with the problem.
Standard
MATERIAL
Yes
OTHERS
Factors
No
No
MACHINE
REPRODUCE THE FAILURE
4M
Yes
Yes
MAN
FACTOR TREE ANALYSIS (FTA). Why didn't we detect the problem ?
5b 7
Difference
Yes
METHOD
6a 7
[5.6]
No
MATERIAL
[6.1]
Did the problem occur before (recurrence)?
[7.4]
Why didn't we detect?
Real Root Cause for non-detection
Verification of Counter Measures and Sign Off
9
What is the amount of the deviation before and after the QRQC [8.1]
Permanent Corrective Actions
[8.2]
Who
[8.3]
Plan date
[8.4]
Status [9.1]
Insert Graph Titel
Insert Graph Titel Here
11 10
Quantity
9 8 7 6 5 4 3 2 1 Date
0 [8.5]
Update documents: Actions Implemented
Documented Procedure Work Instructions
[9.2]
P/D-FMEA
TControl Plan H JED ILessons Learned Card N TOthers (specify): K H Process Owner Name: I Sign-off: u N n K t iu ln lt [8.6]
[9.3]
Date + 1
Date + 2
Date + 3
Date + 4
Date + 5
Date + 6
Date + 7
Date
Quantity
*See instructions for detailed information [9.4]
Comments:
[9.5] QRQC closed!
Sign-off:
QRQC Leader Sign-off:
Name:
Sign-off:
QRQC closed! Team Leader Sign-off:
Name:
Sign-off:
Date: