ThingsBoard PE SLA Plans [PDF]

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ThingsBoard Professional Edition SLA options

ThingsBoard PE SLA options Support Plan Email consulting*

Essential

Premier

Ultimate

2 h per month

4 h per month

8 h per month

Not provided

2 h per month

4 h per month

< 48 h

< 24 h

< 12 h

1 only

Up to 5

privileged bundle for up to 10 running servers

USD 248/month +USD 99/month for each additional server

USD 498/month +USD 149/month for each additional server

USD 1198/month +USD 199/month for each additional server

Phone (Named) contact On-demand Trainings*** Server issue response time**

Server count

Price

*Covers application development assistance, installation and configuration issues. Examples : Why my command or API call is not working? I need to

connect my MQTT Gateway to ThingsBoard. Help me! **Covers server side critical incidents connected to abnormal TB behavior, e.g. server down, inability to log in etc. Typical time window for a response with a solution is defined by SLA type. ***The majority of issues are caused by lack of knowledge on ThingsBoard. Any topic may be disclosed during the session to avoid bottlenecks in the future. You may visit Trainings page (link) to see the most popular topics.

ThingsBoard PE Engineering Rates and PoC options Fixed-cost PoC option We provide fixed-cost pricing for PoCs and small (up to 1 month of work) projects with clear requirements. Typical PoC duration is up to 2 weeks and 2000 USD per project on average. Some of those PoCs we’ve delivered are actually fully functional MVPs.

Custom solution development Thingsboard provides rapid software development around the platform to boost your project or solution and dramatically reduce the time to market. In case you want to have dedicated engineers that will be working for you full time on monthly basis, we can provide: ● $40/hour rate ($6400/month based on 8 hours/20 work days) for back-end engineers; ● $35/hour rate ($5600/month based on 8 hours/20 work days) for front-end engineers.

Per-hour Consulting Thingsboard team members will answer your application development questions with 24 hours initial response time. We can offer three types of bundles: ● 10 hour bundle that cost $1000. ● 20 hour bundle that cost $1600. ● 40 hour bundle that cost $2400. We keep a log of provided services, where each question is minimum 1 hour of work.