Jack Nelson's Problem [PDF]

Zitiervorschau

What do you think is causing some of the problems in the bank’s home office and branches? First of all, right person is not hiring for the right job. Ruth Johnson, a employee, doesn’t know what the machine called for or what it did. It clearly indicates that she is not the right person for the job though she knows how to operate it. Second problem is, she is not oriented properly to her job. Third, Jack Nelson, a local bank is providing training to its employees. As a result they are ignorant to their job or they are not getting the opportunity to improve their job performance. One of the branch supervisors confesses that “she had little time to work the new employees as they came and went.” It indicates that supervisors are not maintaining creative cooperation and smooth working relationship with the employees. Supervisors never instruct employees how to perform their job, they neither design any training program to improve employees performance. Consequently, turnout rate in the organization is very high. Moreover, supervisors are hiring employees when a opening develop without consulting the home office. It shows the company lacks a strategic human resources management planning. Do you think setting up an HR unit in the main office would help? Setting up an HR unit will help the organization many ways. At first, it will establish human policies and practices for the organization. Then it will ask the supervisors of the branches about the qualification of the employees need to fill the vacant post. Next, they develop sources of qualified applicant and conduct initial screening interview and select the best applicant to the job. After that, they consult with the supervisors and provide required training to the employees and set compensation. Result will be low turnout rate and high performance employees. What specific functions should an HR unit carry out? What HR functions would then be carried out by supervisors and other line managers? What role should the Internet play in the new HR organization? The HR unit will conduct job analysis and planning labor needs and recruiting job candidate, selecting job candidates, orienting and designing training program new employees, managing wages and salaries, apprising performance and building employee commitment, implementing HR policies and practices. Supervisors will describe the qualification of the employees; they will give training to the employees what is designed for them by the HR unit. They will build creative cooperation and develop smooth working relationship with the employees, develop the ability of the employees and maintain departmental morale. The internet will introduce high performance work system. It will enable employees to take advantages of the web assisted HR activities, to facilitate distinct learning and training, enable them to update personal information and manage their own benefited package.

Institute of Business Administration University of Dhaka

Case Study ON Jack Nelson’s Problem

Managing People at Work (H501)

Submitted to Dr. Khair Jahan Sogra Professor IBA, University of Dhaka

Submitted by Minhazul Islam Chowdhury Roll: 49, Batch: 48D Date: March 1, 2015