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Publication No. 8H8443 2012-08-13

CARESTREAM DIRECTVIEW Vita/Vita LE/Vita XE CR System Troubleshooting Guide

Confidential © CARESTREAM HEALTH, INC. 2012

TROUBLESHOOTING GUIDE

CARESTREAM DIRECTVIEW Vita/Vita LE CR SystemTroubleshooting Guide Document No.: 8H8443 Copyright Carestream Health, Inc. 2012 All rights reserved. No part of this manual may be reproduced or copied in any form by any means—graphic, electronic or mechanical, including photocopying, typing, or information retrieval systems—without written permission of Carestream Health.

0086 Use of Manual CARESTREAM CR Systems are designed to meet international safety and performance standards. Personnel operating the unit must have a thorough understanding of the proper operation of the system. This manual has been prepared to aid medical and technical personnel to understand and operate the system. Do not operate the system before reading this manual and gaining a clear understanding of the operation of the system. If any part of this manual is not clear, please contact your Carestream Health representative for clarification.

Authorized Representatives Carestream Health France 1, rue Galilée 93192 NOISY-LE-GRAND CEDEX FRANCE

Carestream Health, Inc. Rochester, NY 14608 CARESTREAM is a trademark of Carestream Health. © Carestream Health, Inc., 2012

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Table of Contents Description

Page

Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 General Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Electrical Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Explosion and Implosion Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Overheating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Vita CR System Laser Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Device-Specific Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Health and Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 CE Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 IEC Symbols Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Labelling Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Recycling the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 How to Use the Vita CR System Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 The Chapters in this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Vita CR System Hardware Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Troubleshooting Vita CR System Hardware Error Messages. . . . . . . . . . . . . . . . . . . 13 #7 Linear motor stall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Rotation motor encoder failure . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 #11 W0 sensor is in wrong state. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 #12 W1 sensor in wrong state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 #13 Z0 sensor in wrong state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 #14 Z4 sensor in wrong state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 #15 Loader motor didn't reach back sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Roller motor encoder failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 #24 Screen didn’t reach W0 sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 #41 Cassette release failure. Manually remove the cassette . . . . . . . . . . . . . . . . . . . 27 #61 Linear homing cycle was not completed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 #62 Loader homing cycle was not completed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 #69 The loaded cassette is not secured properly. Please insert the cassette, making sure that the inserted cassette reached the end. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 #71 Erasing LED module is disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 #73 Erasing LED module temperature out of range . . . . . . . . . . . . . . . . . . . . . . . . . . 32 #74 Erasing LED module works at reduced capacity . . . . . . . . . . . . . . . . . . . . . . . . . 33 #77 Scanner cover is not in place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 #78 Internal Controller board communication failure . . . . . . . . . . . . . . . . . . . . . . . . . 35 No License Detected. Click OK for Settings Screen. Click Cancel to Exit . . . . . . . . . 36 Software Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Troubleshooting Vita CR System Software Error Messages . . . . . . . . . . . . . . . . . . . 37 Vita CR Systems Software Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 General Operation Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 When the cassette is pushed, the CR System Scanner does not load the screen. . . 43 No communication with the CR System scanner, disconnected message. . . . . . . . . 43 No power in the CR System scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Barcode misreading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 The Screen is left outside the cassette after the unloading cycle. . . . . . . . . . . . . . . . 44 The Vita CR System works as Vita at 40 cassettes per hour, when it should work as Vita XE at 60 cassettes per hour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Image Artifacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Black Dots on the Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 White Dots on the Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 8H8443 – 2012-08-13

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Shifted Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Black Surround Mask (BSM) Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Grid Lines on the Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inverted Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vertical White Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Image Becomes Black after Reprocessing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Image is with white spots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . White artifact line across image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . White Band across image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vertical White strips across the image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vita CR System Troubleshooting Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sensors Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Controller Fuses Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Controller Board Test Point—Voltages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Controller Board Dip Switch and LED Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . DIP Switch Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electric Schematic Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Publication History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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49 50 51 52 53 54 55 56 57 58 59 59 60 61 64 65 67 71

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Safety and Regulatory Information

Section 1: Safety and Regulatory Information Introduction The information contained herein is based on the experience and knowledge relating to the subject matter gained by Carestream Health prior to publication. No patent license is granted by this information. Carestream Health reserves the right to change this information without notice, and makes no warranty, express or implied, with respect to this information. Carestream Health shall not be liable for any loss or damage, including consequential or special damages, resulting from any use of this information, even if loss or damage is caused by Carestream Health’s negligence or other fault.

Document Conventions In this document the CARESTREAM CR Vita Family Systems will be referred to as “Vita CR System”, “CR Scanner”, or “System”.

Note Notes provide additional information, such as expanded explanations, hints, or reminders.

Caution Cautions point out procedures that you must follow precisely to avoid damage to the system or any of its components, yourself or others, loss of data or corruption of files in software applications.

Important Important highlights critical policy information that affects how you use this manual and this product.

General Safety Guidelines • This product is designed and manufactured to ensure maximum safety of operation. Operate and maintain it in strict compliance with the safety precautions and operating instructions contained in this manual. • This product meets all the safety requirements applicable to medical equipment. However, anyone attempting to operate the system must be fully aware of potential safety hazards. • Aside from cleaning the phosphor screen and the system’s rollers, there are no user serviceable parts in this system. The product must be installed, maintained, and serviced by qualified service personnel according to procedures and preventive maintenance schedules in the product service manual. If your product does not operate as expected, contact your Service Representative. • Do not modify this product in whole or in part without prior written approval from Carestream Health. • Personnel operating and maintaining this system should receive training and be familiar with all aspects of operation and maintenance. • To ensure safety, read all user manuals carefully before using the system and observe all Cautions, Importants, and Notes located throughout the manual. • Keep this manual with the equipment. • Reading this manual does not qualify you to operate, test, or calibrate this system. • Unauthorized personnel are not allowed access to the system. • If the product does not operate properly or fails to respond to the controls as described in this manual: – Follow the safety precautions as specified in this manual. – Stop using the unit and prevent any changes to it. – Immediately contact the service office, report the problem, and await further instructions. • Use only legally marketed cassettes. Check periodically the quality of the cassettes, and replace them if any defects are apparent. 8H8442 – 2012-08-13

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TROUBLESHOOTING GUIDE

• The images provided by this system are intended as tools for the trained user. They are explicitly not to be regarded as a sole incontrovertible basis for clinical diagnosis. • Be aware of the product specifications and of system accuracy and stability limitations. Consider these limitations before making any decision based on quantitative values. If you have any doubts, consult your Sales Representative. • This system is Class I continuous operated stationary equipment without applied parts and has one signal input/ output part. • The appliance coupler of the flexible cord is used as a disconnecting device. • In order to guarantee medical-grade leakage current, the computer that is connected to the system should be a medical-grade computer or connected to the mains through a medical-grade isolation transformer. • To achieve grounding reliability in USA installations, the equipment must be connected to an equivalent receptacle marked Hospital Only or Hospital Grade.

Important When the System is not in use, disconnect the power cable from the electrical outlet.

Electrical Hazards Caution • Do not remove or open system covers or plugs. Internal circuits use high voltage capable of causing serious injury. • Fuses blown within 36 hours of being replaced by a qualified technician may indicate malfunctioning electrical circuits within the system. Have the system checked by qualified service personnel. Do not attempt to replace any fuse. • Fluids that seep into the active circuit components of the system may cause short circuits that can result in electrical fires. Therefore, do not place any liquid or food on any part of the system. • To avoid risk of electric shock, this equipment must only be connected to mains supply with protective earth.

Electromagnetic Emissions/Immunity • Electromagnetic Compatibility Precautions – Medical electrical equipment requires special precautions regarding electromagnetic compatibility (EMC). Medical equipment must be installed and put into service according to the EMC information provided in the following documentation. • Communications Equipment – Portable and mobile radio frequency (RF) communications equipment can affect medical electrical equipment EMC performance. • Replacement of Cables, Accessories or Transducers – The use of cables, accessories, or transducers, other than those specified below with the exception of transducers or cables sold by the manufacturer of the equipment as replacement parts for internal components, may result in increased emissions or decreased immunity of the medical equipment. • Other Equipment – The Vita CR System should not be used adjacent to or stacked on other equipment. If adjacent or stacked use is necessary, verify normal operation in the configuration in which the CR Scanner will be used.

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Safety and Regulatory Information

Cable, Accessory, and Transducer Information for the Vita CR System: Port Description

Port Type

From

To

Cable Type

Cable Length

Power

AC Power

Vita CR System AC Mains

Unshielded

3.00 m (9.84 ft.)

Signal

USB

Vita CR System PC

Shielded

3.00 m (9.84 ft.)

Guidance and manufacturer’s declaration—electromagnetic emissions The Vita CR System is intended for use in the electromagnetic environment specified below. The customer or the user of the Vita CR System should ensure that it is used in such an environment. Emissions test

Compliance

RF emissions

Group 1

The Vita CR System uses RF energy only for its internal function. Therefore, its RF emissions are very low and are not likely to cause any interference in nearby electronic equipment.

Class B

The Vita CR System is suitable for use in all establishments, including domestic establishments and those directly connected to the public low-voltage power supply network that supplies buildings for domestic purposes.

CISPR 11

RF emissions CISPR 11 Harmonics emissions

Class A

IEC 61000-3-2 Voltage fluctuations/ flicker emissions

Electromagnetic environment—guidance

Complies

IEC 61000-3-3

Guidance and manufacturer’s declaration—electromagnetic immunity The Vita CR System is intended for use in the electromagnetic environment specified below. The customer or the user of the CR Scanner should ensure that it is used in such an environment. Immunity test

IEC 60601 test level

Compliance level

Electromagnetic environment— guidance

±6 kV contact

±6 kV contact

±8 kV air

±8 kV air

Electrical fast transient/burst

±2 kV for power supply lines

±2 kV for power supply lines

IEC 61000-4-4

±1 kV for input/output lines

Mains power quality should be that of a typical commercial or hospital ±1 kV for input/output environment. lines

Surge

±1 kV line to line

±1 kV line to line

IEC 61000-4-5

±2 kV line to earth

±2 kV line to earth

Voltage dips, short interruptions and voltage variations on power supply lines

< 5 % UT ( > 95 % dip in UT) for 0.5 cycle

IEC 61000-4-11

95 % dip in UT) for 5 sec.

95 % dip Mains power quality should be that of a typical commercial or hospital in UT) for 0.5 cycle 40 % UT (60 % dip in environment. If the user of the Vita CR System requires continued UT) for 5 cycles operation during power mains 70 % UT (30 % dip in interruptions, it is recommended UT) for 25 cycles that the Vita CR System be powered < 5 % UT ( > 95 % dip from an uninterrupted power supply. in UT) for 5 sec.

Electrostatic discharge (ESD) IEC 61000-4-2

8H8442 – 2012-08-13

40 % UT (60 % dip in UT) for 5 cycles 70 % UT (30 % dip in UT) for 25 cycles

Floors should be wood, concrete or ceramic tile. If floors are covered with synthetic material, the relative humidity should be at least 30 %.

Mains power quality should be that of a typical commercial or hospital environment.

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TROUBLESHOOTING GUIDE

Guidance and manufacturer’s declaration—electromagnetic immunity The Vita CR System is intended for use in the electromagnetic environment specified below. The customer or the user of the CR Scanner should ensure that it is used in such an environment. Immunity test

IEC 60601 test level

3 A/m Power frequency (50/ 60 Hz) magnetic field

Compliance level 3 A/m

Electromagnetic environment— guidance Power frequency magnetic fields should be at levels characteristic of a typical location in a typical commercial or hospital environment.

IEC 61000-4-8 Note: UT is the AC mains voltage prior to application of the test level.

Guidance and manufacturer’s declaration—electromagnetic immunity The CR System is intended for use in the electromagnetic environment specified below. The customer or the user should ensure that it is used in such an environment. Immunity test

IEC 60601 test level

Compliance level

Electromagnetic environment—guidance Portable and mobile RF communications equipment should be used no closer to any part of the Vita CR System, including cables, than the recommended separation distance calculated from the equation applicable to the frequency of the transmitter. Recommended separation distance

Conducted RF IEC 61000-4-6

3 Vrms

Radiated RF IEC 61000-4-3

3 Vrms

3 Vrms

d = 1.17 ÷P

3 v/m

d = 1.17 ÷P 80 MHz to 800 MHz

150 kHz to 80 MHz 80 MHz to 2.5 GHz d = 2.33 ÷P 800 M Hz to 2.5 GHz where P is the maximum output rating of the transmitter in watts (W) according to the transmitter manufacturer and d is the recommended separation distance in meters (m). Field strengths from fixed RF transmitters, as determined by an electromagnetic site surveya,should be less than the compliance level in each frequency rangeb.

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Safety and Regulatory Information

Guidance and manufacturer’s declaration—electromagnetic immunity The CR System is intended for use in the electromagnetic environment specified below. The customer or the user should ensure that it is used in such an environment. Immunity test

IEC 60601 test level

Compliance level

Electromagnetic environment—guidance Interference may occur in the vicinity of equipment marked with the following symbol:

Note 1: At 80 MHz and 800 MHz, the higher frequency range applies. Note 2: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from structures, objects and people.

a.Field from fixed transmitters, such as base station for radio (cellular/cordless) telephones and land mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy. To assess the electromagnetic environment due to fixed RF transmitters, an electromagnetic site survey should be considered. If the measured field strength in the location in which the CR scanner is used exceeds the applicable RF compliance level above, the CR scanner should be observed to verify normal operation. If abnormal performance is observed, additional measures may be necessary, such as reorienting or relocating the CR scanner. b. Over the frequency range 150 kHz to 80 MHz, field strengths should be less than 3 v/m. Recommended separation distance between portable and mobile RF communications equipment and the Vita CR System The Vita CR System is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. The customer or the user of the Vita CR System can help prevent electromagnetic interference by maintaining a minimum distance between portable and mobile RF communication equipment (transmitters) and the Vita CR System as recommended below, according to the maximum output of the communications equipment. W Rated maximum output power of transmitter

m Separation distance according to frequency of transmitter 150 kHz to 80 MHz

80 MHz to 800 MHz

800 MHz to 2.5 GHz

d = 1.17÷P

d = 1.17÷P

d = 2.33÷P

0.01

0.117

0.117

0.233

0.1

0.37

0.37

0.737

1

1.17

1.17

2.33

10

3.7

3.7

7.36

100

11.7

11.7

23.3

For transmitters rated at a maximum output power not listed above, the recommended separation distance d in meters (m) can be estimated using the equation applicable to the frequency of the transmitter, where P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer. Note 1: At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies. Note 2: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from structures, objects, and people.

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TROUBLESHOOTING GUIDE

Explosion and Implosion Hazards Caution • Do not operate the equipment in the presence of explosive liquids, vapors, or gases. • Do not plug in or turn on the system if hazardous substances are detected in the environment. If these substances are detected after the system has been turned on, do not attempt to turn off the unit or unplug it. Evacuate and ventilate the area before turning off the system.

Overheating Caution Do not block the air circulation around the unit. Always maintain at least 15 cm (6 in.) clearance around the unit to prevent overheating and damage to the system.

Vita CR System Laser Safety Instructions The Vita CR System is classified as a Class 1 Laser Product (with the outer cover in place).

Laser Warning • The Vita CR System contains a Class 3 laser. During normal operation, always keep the unit enclosed in its protective cover. • Do not attempt to remove the cover. Only a qualified technician may remove the cover to service this product. Complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No. 50, dated 2007-06-24. Class 1 Laser Product, and IEC/EN 60825-1. Class 1 Equipment, and IEC/EN 60601-1. Intended for continuous operation. Product is provided with ordinary protection against the harmful ingress of water. Not suitable for use in the presence of a flammable anesthetics mixture with air or with oxygen or with nitrous oxide. The use of accessory equipment not complying with the equivalent safety requirements of this equipment may lead to a reduced level of safety of the resulting system. Consideration relating to the choice shall include: • Use of the accessory in the patient vicinity • Evidence that the safety certification of the accessory has been performed in accordance with IEC 60601-1 or the system to IEC 60601-1-1 or local equivalent

Device-Specific Safety Information LIFTING HAZARD The Vita CR System weighs Diagnostics tab. [4] Does the X1, X0 LED illuminate according to the linear position on the pictogram? Yes Check/replace the right limit sensor.

28

No Check/replace the left limit sensor.

2012-08-13 – 8H8443

Vita CR System Hardware Error Messages

#62 Loader homing cycle was not completed Scenario • While loading the screen, an error message indicates that the loader pin did not return forward to its start position (time-out is 5 seconds) and did not activate the loader forward sensor (L0). • While the loader performs the homing sequence, the loader moves away from sensor L0 toward L1. If the axis does not deactivate the sensor within 4 seconds, an error message is generated.

Hardware and Software Response [1] The error might include a mechanical noise. [2] The screen is returned to the cassette and the cassette is ejected. [3] The error message appears.

Recommended Actions User Response [1] Reset the CR Scanner by turning it OFF and ON again. [2] Insert the cassette again. [3] Does the error repeat after unloading the screen? Yes

No

Contact Service.

Continue using the CR Scanner.

Service Response [1] Remove the CR Scanner cover. [2] Insert the technician key. [3] Activate the stepper loader motor by means of the Diagnostics screen. [4] Does the stepper loader motor move? Yes

No

Is there any mechanical noise while operating the motor?

a. Check the stepper motor connection J6 on the controller board.

Yes Check/replace the L0 sensor (see “Sensors Tests” on page 59).

No a. Open the CR Scanner base cover (refer to the CARESTREAM Vita CR Family Service Guide).

b. If it still does not work, replace the loader assembly.

b. Verify that the loader stepper motor coupling is firmly fastened from both sides.

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TROUBLESHOOTING GUIDE

#69 The loaded cassette is not secured properly. Please insert the cassette, making sure that the inserted cassette reached the end Cassette size: Cassette SN: Scenario When the cassette is inserted into the Scanner, the system will wait 1.5 seconds before starting the roller motor. This will ensure the user pushes the cassette further into lock position (some users push the cassette slowly into the reader slot and stop when the roller motor starts so the cassette might be still unlocked). In Light-QC single-mode, the QC application will wait 5 seconds before closing, to ensure error #69 is displayed to the user if needed. The message will indicate to the user to properly insert the cassette so the screen can unload properly.

Recommended Actions User Response Verify that the cassette you are attempting to insert into the system matches the same size and number reported in the error message. Doing so will ensure normal operation.

Note Clicking OK on the error message without verifying that the correct cassette is being used may result in: • A problem while ejecting the cassette, and the possibility of error #41 occurring • The screen will not fully return into the cassette

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2012-08-13 – 8H8443

Vita CR System Hardware Error Messages

#71 Erasing LED module is disconnected Scenario Prior to performing an erase sequence, the LED module does not receive input from the controller board and the scan is stalled.

Hardware and Software Response [1] The CR Scanner does not perform an erase sequence. [2] The error message appears.

Recommended Actions User Response [1] Click OK. The screen is returned to the cassette and the cassette is ejected. [2] The CR Scanner operating status is changed to State stalled. [3] Reset the CR Scanner by turning it OFF and ON again. [4] Insert the cassette again. [5] Does the error repeat after unloading the screen? Yes Contact Service.

No Continue using the CR Scanner.

Service Response [1] Remove the CR Scanner cover. [2] Insert the technician key. [3] Activate the erase LED by means of the Diagnostics screen. [4] Do any of the LED indicators illuminate red? Yes

No Replace the erase LED assembly.

a. Check/replace the cable J7 on the LED driver board. b. Replace the erase LED assembly. [5] Is the 3.3 V (dc) at red wire of J7 connector with erase LED off? Yes

No Replace the controller board

[6] Is the 0 V (dc) at red wire of J7 connector with erase LED on? Yes

No Replace the controller board

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#73 Erasing LED module temperature out of range Scenario The erase LED temperature is over 70 °C (158 °F).

Hardware and Software Response [1] The screen is not unloaded into the cassette. [2] The CR Scanner is halted. [3] The CR Scanner operating status changes to “State stalled”.

Recommended Actions User Response [1] Click OK. [2] Turn the CR Scanner OFF and wait 45 minutes before turning it ON again.

Note This is the time needed to reduce the temperature of the erase LED. [3] Check room temperature according to site specifications. [4] Insert the cassette again, after 45 minutes, and scan. [5] Does the error repeat? Yes Contact Service.

No Continue using the CR Scanner.

Service Response [1] Remove the CR Scanner cover. [2] Insert the technician key. [3] Activate the erase LED by means of the Diagnostics screen. [4] Does the LED indicator light up red to the right of the word “Temperature”? Yes

No Replace the LED assembly.

a. Check the J1 connector on the erase LED driver board. b. Replace the erase LED assembly.

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Vita CR System Hardware Error Messages

#74 Erasing LED module works at reduced capacity Scenario One or more segments of the erase LEDs burned out.

Hardware and Software Response The CR Scanner will continue to operate normally. However, the screen will be erased partially in every scanning cycle.

Recommended Actions User Response [1] Click OK. [2] Manually erase the cassette after every scanning cycle. [3] Contact Service.

Note The erase LED assembly needs to be replaced. Service Response [1] Remove the CR Scanner cover. [2] Insert the technician key. [3] Turn ON the CR Scanner. [4] Activate the erase LED from the Diagnostic screen [5] Does the LED indicator to the right of the word Current light up red? Yes

No Replace the Erase LED assembly.

a. Check the J2 and J6 connectors on the erase LED board. b. Check the F1 fuse on the erase LED board. [6] Check for 24 V (dc) input at the F1 fuse on the erase LED assembly. Yes Replace the erase LED assembly.

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No Replace the erase 24 power supply.

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#77 Scanner cover is not in place Scenarios The CR Scanner does not operate when the cover is removed.

Hardware and Software Response [1] The CR Scanner will not operate. [2] The error message appears.

Recommended Actions Service Response [1] Click OK to acknowledge the error message. [2] Insert the technician key. [3] Operate the CR Scanner. Does the message appear: Yes

No

a. Check sensor cover is connected to J16 on the controller board.

Check the existing magnet on the system cover and its position.

b. If it is, then replace the cover sensor.

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Vita CR System Hardware Error Messages

#78 Internal Controller board communication failure Scenario While updating the motion version, there is no internal communication between the controller board and the motion chip.

Hardware and Software Response The CR Scanner will not operate.

Recommended Actions User Response [1] Reset the CR Scanner by turning it OFF and ON again. [2] Insert the cassette again. [3] Does the error repeat after unloading the screen? Yes Contact Service.

No Continue using the CR Scanner.

Service Response [1] Go to the About screen. [2] Is the motion version compatible with the CR Systems software? Yes Replace the controller board.

No a. Update the motion version by means of the SW Update & Backup screen. b. Does the motion version update fail? Yes Replace the controller board.

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No Check the system operation.

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No License Detected. Click OK for Settings Screen. Click Cancel to Exit Scenario The error appears while trying login to the CR System software, and the proper license is not detected.

Hardware and Software Response The CR Scanner will not operate. 1. Click Cancel to close the CR System Software. OR 2. Click OK, go to Settings>Technical Mode.

Recommended Actions User Response Verify that the proper licenses exist. [1] In the CR System software, select Settings>Settings>About. [2] Click License Manager. [3] Check that the relevant licenses appear checked in the License Options window. Service Response [1] Open the iButton cover on the Scanner’s rear panel. It is next to the USB connector. [2] Verify that an iButton is inserted correctly into the socket.

[3] If the iButton is installed correctly, verify that the CR System software detects the iButton and the licenses. See the User Response above. If the CR System Software Does Not Detect a License [1] Open the CR Scanner’s rear panel by removing the four screws. [2] Verify that the interface cable between the iButton board and the Controller board is properly connected, and no wires are loose. See below. [3] Verify that the CR System software detects the iButton and the licenses. See User Response above.

[4] If the CR System still does not detect the iButton or licenses. (a) Replace the Internal USB cable. (b) Replace the iButton electronic board. (c) Replace the iButton. Verify that the iButton has the right licenses. [5] Connect a WIBUKEY (license dongle) to the PC. Verify that a license is present on the System. 36

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Software Error Messages

Section 4: Software Error Messages Troubleshooting Vita CR System Software Error Messages The CR Scanner software sends various event information, such as wrong steps taken by the user, notes, and error messages. These system events are presented to the user in pop-up screens.

Software Error Descriptions Errors are reported by the system in several categories: • “CR Systems Software User Interface” on Page 38 • “Setting Screen in the Technician Interface” on Page 41 • “Exam Screen in the Software User Interface” on Page 40 • “Procedure Mapping Screens in the Software User Interface” on Page 41

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Vita CR Systems Software Error Messages CR Systems Software User Interface Note The error numbers in the list below are for user convenience only. Error No.

Error Message Text

Possible Reason and Solution

1

Cassette was ejected due to two minute time-out. The user inserted a cassette, but didn’t scan within two minutes. The software is notified and generates an abort command. Insert the cassette again to perform a scan.

2

The following image(s) should be Accepted/ Rejected first.

The user didn’t choose the Reject or Accept option.

3

CR Scanner is ready for rollers cleaning. Please insert cleaning tray and then insert cleaning Plate.

The technician/user needs to complete the rollers cleaning process.

4

Pull out the cleaning Plate and then release the cleaning tray.

The technician/user needs to complete the rollers cleaning process.

5

The cassette does not match the selected suborgan. Please either replace the cassette or reselect sub-organ.

The cassette type is not compatible to the suborgan or to BMD scanning type.

6

Press Cassette Size button and select cassette.

There is a barcode failure or an unrecognized cassette barcode.

7

No available demo image for the selected suborgan.

There is no existing demo image for the selected sub-organ in the database. Not all sub-organs have demo images.

8

The machine is disconnected. Changes cannot be saved, except the change to the scan mode.

1. Check the USB cable connections. 2. Check power cord connections. 3. Restart the scanner. If the error repeats, call for service.

9

The scanner is disconnected

1. Check the USB cable connections. 2. Check the power cord connections. 3. Restart the scanner. If the error repeats, call for service.

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10

A restart is needed for all changes to take effect

Click OK, then exit and restart the CR System Software.

11

Erasing process was stopped. Clicking Ok wil eject the cassette. Note: The screen will not be erased. Manually erase the cassette after error message is received.

Acknowledge the error. Manually erase the cassette. If the error repeats, call for service.

12

Scanner internal temperature is out of range.

Check the room temperature according to the site specifications. Turn off the scanner. After adjusting the room temperature, wait a few minutes before turning on the scanner.

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Software Error Messages

Error No. 13

Error Message Text Another instance of CR Systems Software already exists!

Possible Reason and Solution 1. Wait a few seconds to see if the CR Systems Software runs. 2. Try to open the CR Systems Software again. 3. Restart the PC.

14

Failed to read the machine’s settings. The Restart the scanner. If the error repeats, call for application can’t proceed. Please contact service. service.

15

Failed to store image information into the database

1. Check the disk space. 2. Re-launch CR Systems Software; check if Image Storage reprocessed images have unread status. 3. If the error repeats, call for service.

16

The following image(s) should be Accepted/Rejected first:

17

Warning: Not enough space on disk. Please clear 1. Check the disk space. some disk space. 2. Free at least 1 GB of disk space.

18

This User does not have the required permissions to access this utility.

User permission is denied. If necessary, reconfigure the user permissions.

19

A patient with the same ID already exists in the System.

When editing a patient, the ID may have been changed to an ID that already exists. Edit the patient data again to correct the ID information.

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Accept or reject the pending images before continuing.

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LLI Cassette Error Messages Note The error numbers in the list below are for user convenience only. Error No.

Error Message Text

Possible Reason and Solution

1

Can’t choose BOTTOM before TOP was scanned Insert LLI 1—top before LLI 2—bottom or insert or scan TOP twice. Operation is cancelled. LLI 2—bottom after scanning LLI 1—top.

2

The cassette is not an LLI cassette. Please either The cassette type is not compatible to the subreplace the cassette or re-select sub-organ. organ.

3

Can’t choose a sub-organ which is not for LLI during an LLI study. Operation is cancelled.

If working within an LLI procedure, the user can’t choose a sub-organ that is not part of a LLI procedure.

4

Can’t choose LLI sub-organ after regular suborgan was chosen. Operation is cancelled.

To perform an LLI sub-organ, go to the patient list, reselect the patient, and perform only LLI suborgan.

5

The cassette Barcode ID does not match the top Check that the Barcode ID label on the LLI 1 side. Operation is cancelled. cassette is readable.

Exam Screen in the Software User Interface Note The error numbers in the list below are for user convenience only. Error No.

40

Error Message Text

Possible Reason and Solution

1

Search in database failed

The query to the database failed.

2

Image Search in database failed

The query of an image from the database failed.

3

Global status count failed

The system failed to get the number of studies from the database.

4

Destinations/Jobs Search in database failed

The system failed to find a destination or job in the database.

5

Failed to delete processed image

An incomplete job may exist.

6

There is no image selected (or) Make sure there is only one image selected

The user did not choose an image.

7

Failed to send one or more images

Send all failed images operation failed.

8

Failed to send image

The system failed to send an image to the printer.

9

Failed to show image thumbnail

A failure occurred when trying to display an image in the thumbnail.

10

Log file not found

The log file was not found when selecting Log File.

11

No such patient in database

The patient was not found in the database.

12

Update procedure failed!

The user is trying to edit the patient details.

13

Patient with same ID already exists.

Click OK to continue.

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Software Error Messages

Procedure Mapping Screens in the Software User Interface Note The error numbers in the list below are for user convenience only. Error No.

Error Message Text

Possible Reason and Solution

1

This User does not have the required permissions User permission is denied. to access this utility. If necessary, reconfigure user permissions

2

Procedure Mapping Tool application is already running.

The user tries to open Procedure Mapping tool more than once.

3

Please fill a procedure name,

The user needs to write the procedure name inside the tab frame.

4

A procedure with this name already exists

The procedure name is duplicated.

5

Please select an item

No item was selected when clicking ADD.

6

A restart is needed for all changes to take effect

Restart the CR Systems Software.

Setting Screen in the Technician Interface Note The error numbers in the list below are for user convenience only. Error No.

Error Message Text

Possible Reason and Solution

1

Failed opening the file.

The system failed to open the files that were requested for updating. (FW = iic, FPGA = rpd and Motion=s).

2

The file is in a wrong format.

The selected file for import operation is in an incorrect format (for example: not an XML file or switching between Anatoms and ScannerSettings).

3

Barcode CR Scanner fails.

Check the Barcode operation.

4

Value is out of range.

This can happen during calibration. Recalibrate.

DICOM Error-related Messages Note The error numbers in the list below are for user convenience only. Error No. 1

2

Error Message Text

Recommended Action

Failed to store the DICOM Send information for this image.

1. Check the network settings.

Please note: Modality query has failed. Information retrieved from the last successful query.

1. Check the RIS network settings.

2. Repeat the DICOM Send action.

2. Check the Modality Worklist settings. 3. Repeat the RIS query.

3

Please note; Modality Query has failed.

There is no access to RIS\HIS. Cannot present a study list.

4

Note: Host name and Port number are invalid. MWL mode will be disabled until those values configured via the DicomSetting tool.

The DICOM Settings needs to be reconfigured.

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Parameters Saved on System Memory Note The error numbers in the list below are for user convenience only. Error No.

42

Error Message Text

Possible Reason and Solution

1

This operation will require re-calibration of the CR The technician selected Restore to Factory. Scanner. Are you sure you want to continue?

2

This operation will override existing CR Scanner parameters. Are you sure you want to continue?

The technician selected Import Scanner Settings.

3

Failed to read the machine’s settings. The application can’t proceed, please contact service.

The system cannot read the machine S.N. from the System memory. The settings will be loaded from the PC (calib folder).

4

Error 81- No FPGA

The FPGA may be corrupted, reload firmware and FPGA.

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General Operation Failure

Section 5: General Operation Failure When the cassette is pushed, the CR Scanner does not load the screen Suggested Solution Is there a “Screen didn’t reach W0 Sensor” error message? Yes Go to “#24 Screen didn’t reach W0 sensor” on Page 25

No a. Open the cover. b. Check the Casette Presence Sensor (CPS) See “Sensors Tests” on Page 59

No communication with the CR scanner, disconnected message Solution [1] Check the power cable connection and that CR Scanner is turned ON. [2] Connect to a different PC with the required instructions according to the specifications. [3] Replace the USB cables connecting the PC and the CR Scanner. [4] Check the cable between the USB socket and the controller board. [5] Replace the controller board.

Note If one of the steps solves the problem, do not continue with the following steps.

No power in the CR scanner Solution [1] Check the power cable connection and that CR Scanner is turned ON. [2] Turn the CR Scanner OFF. [3] Check the two fuses (3A) in the power cable connector. [4] Remove the CR Scanner cover. [5] Check the power supply voltage (see “Controller Board Test Point—Voltages” on Page 61).

Barcode misreading Workaround Barcode misreading occurs when the system fails to read the cassette label to indicate cassette size. To continue, use the manual cassette size setting as follows: [1] Log in to Settings>User tab. [2] Select the Display cassette size button check box. [3] Load the screen. The cassette size list is displayed. [4] Select the correct cassette size from the list.

Solution [1] Remove the tray assembly (refer to the Service Manual). [2] Check if the system has the most current software installed.

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[3] Check if the flex cable is connected correctly to the electronic board as shown below.

correct flex cable setup

incorrect flex cable setup

[4] Check that the barcode grounding cable is attached to the barcode reader bracket.

Note Record this update in the Mod label as Mod 2. In case one of the above updates is not implemented, update the system according to AT000243. [5] Make sure the barcode assembly is secured well. [6] Adjust the barcode position with Jig MP001692. See “Barcode Reader Adjustment” in the CARESTREAM Vita CR Family Service Guide. [7] Test the barcode reader is positioned correctly according to the “Barcode Reader Test” procedure in the CARESTREAM Vita CR Family Service Guide. [8] Replace the barcode assembly.

The Screen is left outside the cassette after the unloading cycle Solution [1] Does this failure occur with every case? Yes a. Check Loader Pin height and its travel with Jigs MP001689 and MP001691.

No Replace the Cassette

b. See “Loader Pin Height Adjustment” in the CARESTREAM Vita CR Family Service Guide. [2] Check Last software version update. 44

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General Operation Failure

The Vita CR System works as Vita at 40 cassettes per hour, when it should work as Vita XE at 60 cassettes per hour Checking that the system is recognized as Vita XE The system is recognized as Vita XE under the following criteria: • Existing new Erasing LED module • Existing cable RS232 • License Vita XE applied on iButton • CARESTREAM CR System SW is V3.2.2 or higher • Firmware FPGA and Motion version To verify that these criteria are correct, go to the About tab and check as follow:

[1] In Software Information, check: Testing Criteria Software

Should be V3.2.2

In case it doesn’t… Install V3.2.2 or higher SW

[2] In the Embedded Software information, check: Testing Criteria

Should be

In case it doesn’t…

Controller Type

02

Ensure the controller version is AS000786-00 or higher on the white label located at the top left of the controller board.

Erasing LED

100005/01

Check you replace the erase LED module for Vita XE configuration

Controller Firmware

10.2.1.01-112

Perform a manual update from the SW Update & Backup tab. For more information, check the service manual

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Testing Criteria

Should be

In case it doesn’t…

Controller FPGA

10.3.1.02-001

Perform a manual update from the SW Update & Backup Tab. For more information, check the service manual

Controller Motion

10.4.1.02-02

Perform a manual update from the SW Update & Backup Tab. For more information, check the service manual

[3] Click on License Manager and check: Testing Criteria

Should be

In case it doesn’t…

Vita XE

Marked with V

The system doesn’t recognise the iButton , See ““No License Detected. Click OK for Settings Screen. Click Cancel to Exit”” on Page 36.

Standard Speed

Marked with V

1. The Previous system was Vita LE and it should be upgraded first to Vita , contact the sales department for this kit. 2. The system doesn’t recognise the iButton , See ““No License Detected. Click OK for Settings Screen. Click Cancel to Exit”” on Page 36.

[4] If all of the above criteria are as they “Should be”, then the Vita system should be recognized by the software as Vita XE, Check in Scanner information – Machine Type Vita XE, else recheck all the above again.

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Image Artifacts

Section 6: Image Artifacts Black Dots on the Image Example of Black Dots

Cause These dots (streaks) are caused by an Electrostatic Discharge (ESD). These ESD dots generate very short sharp and high light sparks that are coupled into the photo multiplier through the blue filter. The ESD effect is induced by several factors, mainly environmental conditions such as dry air and low humidity, and the rubbing of the screen by the mechanical CR Scanner (rollers).

Recommended Actions Clean the screen with a screen solution that contains an anti-static agent. See the CARESTREAM Vita CR Family Service Guide for cleaning instructions.

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White Dots on the Image Example of White Dots

Cause White dots appear on the scanned image. This results from accumulated dust.

Recommended Actions Clean the screen. See the Service Manual for screen cleaning instructions.

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Image Artifacts

Shifted Image Example of Shifted Image

Cause Lines and/or distorted image may be due to incorrect computer specifications.

Recommended Actions [1] Check that the computer’s USB chipset is the INTEL model. [2] Reinstall the computer’s USB chipset driver.

Note The USB chipset driver can be downloaded from the computer model Web site. [3] Verify that the issue is with the computer by activating the CR Scanner via another computer. [4] Replace the controller board.

Note If one of the steps solves the problem, do not continue with the following steps.

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Black Surround Mask (BSM) Failure Examples of Failed Black Surround Mask

Cause The BSM algorithm failed to detect the collimators blades (in the above left sample image, the right hand side blade was not detected). • In cases where an apron is used to collimate the radiation, the curved line will not be detected by the BSM automatically. It will leave a white collimation area (see the sample image on the above right). • Implants in the clinical body might be detected as collimation border and the clinical image will be cropped.

Recommended Actions [1] Select Reprocess in the Scan screen. [2] Select the Edit Mask checkbox to set the BSM manually. [3] Click and drag the BSM blades to redefine the Region of Interest (ROI). [4] Once defined, click Process. The software will apply the BSM only to the area within the frame. [5] Accept the image in order to send it to the PACS.

Note For details on using Black Surround Mask, see the Vita CR System Software User Guide.

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Image Artifacts

Grid Lines on the Image Example of Grid Lines on Image

Note The size of the grid lines varies with the magnification.

Cause There are grid lines on the image.

Recommended Actions [1] Go to the Technician>Settings>Setup screen. [2] Check that Grid Suppression Filter is selected. [3] Check that the grid is 40 lines per cm (103 lines per in.).

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Inverted Screen Example of an Inverted Screen

Cause The screen was inserted the wrong way in the cassette.

Recommended Actions [1] With the screen extraction tool, remove the screen from the cassette. [2] Re-insert the screen with the correct side up.

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Image Artifacts

Vertical White Lines Note The lines are vertical to the scan. In the example on the right, the image was rotated. Examples of Vertical White Lines

Cause The USB chipset on the computer mother board is not working.

Recommended Actions [1] Check that the PC USB Chipset is the Intel model. [2] Reinstall PC USB Chipset driver. It can be downloaded from the PC model Web site. [3] Verify that the issue is with the PC by activating the CR Scanner via another PC.

Note If one of the steps solves the problem, do not continue to the following steps.

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The Image Becomes Black after Reprocessing Example of Raw Image Becomes Black after Reprocessing

Cause The image appears black after image processing even though the raw image is fine. This can be caused by the monitor having the incorrect resolution or the wrong DICOM tag.

Recommended Actions [1] Check that the monitor settings are 1024 x 768 with a frequency of 74 Hz. [2] For a high resolution monitor (1–3 m), select grayscale. [3] Ensure that the DICOM tag (00028,00103) pixel representation value is “0” or “1”.

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Image Artifacts

The Image has White Spots Example of Image

Cause The image presented with white spots even after exposure—no image was shown.

Recommended Action Replace the PM board.

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White Artifact Line White line appears across the image

Cause The image appears with a white band artifact across the image. It may be caused due to damage on the screen or to an interfering object in the optical laser head assembly.

Recommended Action [1] Remove the screen from the cassette, check and clean the screen, or replace it if necessary. [2] Replace the optical laser head assembly.

Note After replacing the optical head assembly, you must recalibrate the system: Offset and E-gain calibration.

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Image Artifacts

White Band Across Image White Band Appears on the Image

Cause The image appears with a white band artifact across the image. It may be caused due to an interfering object in the optical laser head assembly.

Recommended Actions Replace the optical laser head assembly.

Note After replacing the optical head assembly, you must recalibrate the system: Offset and E-gain calibration.

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Vertical White Strips Across the Image

Cause A radio therapy generator may be near the Vita system and was influencing the system while it was switched On.

Recommended Action [1] Clear the Vita system environment from any powerful generator. For more information, see Electrical Hazards in the CARESTREAM Vita Safety and Regulatory Guide (8H8439).

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Vita CR System Troubleshooting Tests

Section 7: Vita CR System Troubleshooting Tests Sensors Tests Introduction Perform this test to check if a sensor is functioning. This test is valid for all sensors.

Procedure [1] Remove the CR Scanner cover. [2] Turn the CR Scanner ON. [3] Go to the Settings>Diagnostics tab.

[4] Insert a piece of paper into the sensor where the flag passes during the procedure.

Note This blocks the sensor signal. The green LED adjacent to that sensor on the pictogram should light up if the sensor is functioning properly. If the specific sensor that is blocked does not light up, the sensor is not functioning properly. [5] Remove the piece of paper to unblock the sensor. The green LED should turn OFF.

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sensor is blocked

Sensor is unblocked

[6] If the sensor is not functioning properly, replace the sensor and repeat the test.

Note To perform this test on the W0 or W1 sensor: The sensor is divided into two parts; the top is the transmitter and the bottom is the receiver. Insert a screen into the drum and check the W0 or W1 sensor LED position change. During the screen upload, the LED should change from green to OFF.

Controller Fuses Test Introduction The controller board has fuses to protect it from high voltage and to prevent short circuits from occurring. Fuse Number

Function

Size

F1

5V

1.5 A

F2

-15 V

1A

F3

+15 V

1A

The LED diodes D18, D20, and D21 correspond to F1, F2, and F3. If a fuse is blown, the LED diode will light up orange. If one of the LEDs is red, replace the corresponding fuse. The LED is located above its corresponding fuse. Controller Board LEDs

F1

60

F2

F3

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Vita CR System Troubleshooting Tests

Controller Board Test Point—Voltages Introduction The controller board has test points responsible for checking the current voltages while the system is operating. The controller board reports the current voltage status to the CR System software application and can be viewed in the Diagnostic screen.

There are six test points located on the controller board that confirm the power supply voltages and the controller converting voltage status. These points can be tested using a digital voltmeter (DVM). Test Points

Voltage

Voltage Source

TP9

-15 V

Power supply

TP13

+15 V

Power supply

TP14

5V

Power supply

TP11

24 V

Power supply

TP10

3.3 V

Converted from 5 V power supply in the controller board

TP2

1.2 V

Converted from 5 V power supply in the controller board

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Controller Board Test Points and Diagram

TP2

TP9 TP13

TP10

TP14 TP11

In addition to the test points, the controller board indicates normal voltage status using LED indicators.

(D10)+15 V (D13)3.3 V

5 V (D11) 24 V (D12) -15 V (D17)

(D11)+5 V

If one of the voltages does not fall within the ±10 % definition range listed in the Power Supply section in the Diagnostic screen, the LED indicators on the controller board will not light up.

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Voltage

Voltage Source

Replace

-15 V

Power supply

+15 V

Power supply

5V

Power supply

±15 V and 5 V power supply ±15 V and 5 V power supply ±15 V and 5 V power supply

24 V

Power supply

24 V power supply

3.3 V

Converted from 5 V power supply in the controller board

Controller board 2012-08-13 – 8H8443

Vita CR System Troubleshooting Tests

Voltage

Voltage Source

Replace

1.2 V

Converted from 5 V power supply in the controller board

Controller board

+5V

While connected to the PC

USB cable

±15 V and 5 V power supply 24 V power supply

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Controller Board Dip Switch and LED Indication Introduction There are LED indicators on the controller board that indicate the system’s components status. These LED indicators are controlled by DIP switches. The DIP switches turn the LED indicators ON and OFF in order to prevent any light from penetrating the system during a scan cycle. To turn ON the LED indicators, move the DIP switch to the ON position.

Important The LED indicators should be turned ON using the DIP switch only when testing the controller board function. Make sure to turn the LED indicator(s) OFF following the test to prevent any light from penetrating the system during a scan cycle. LED Indicator

DIP Switch

Indication ON

Stats Indication

D10

SW3

+15 V

Steady green

D11

SW3

5V

Steady green

D12

SW3

24 V

Steady green

D13

SW3

3.3 V

Steady green

D16

SW3

5V

Steady green

D17

SW3

-15 V

Steady green

D19

SW1

CPU SW loading Firmware

Blinking green

D6

SW1

Motion SW loading FPGA

Blinking green

D2

SW1

ALTERA SW loading

Blinking green

No LED

SW2 (push button)

Reset the controller board

None

Note To initialize the system, plug in the interlock key and then press the Reset button once.

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Vita CR System Troubleshooting Tests

DIP Switch Locations

D2

D6

SW1

SW2 SW3

D19

8H8443 – 2012-08-13

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TROUBLESHOOTING GUIDE

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Electric Schematic Diagrams

Section 8: Electric Schematic Diagrams Rotation, PM Schematics

8H8443 – 2012-08-13

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TROUBLESHOOTING GUIDE

Power Supply, Motors Schematics

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Electric Schematic Diagrams

Sensors Schematics

8H8443 – 2012-08-13

69

TROUBLESHOOTING GUIDE

70

2012-08-13 – 8H8443

Publication History

Publication History Publication Date

Publication Changed No. Pages

2010-07-28

8H8443

2012-08-13

8H8443

2012-08-13 – 8H8443

various

File Name

Notes

8H8443.fm

New Publication

8H8443.fm

Update to VitaXE Update using the jig adjustment tool Image artifact failures added

71

CARESTREAM and DIRECTVIEW are trademarks of Carestream Health, Inc.

Printed in U.S.A. Carestream Health, Inc. Rochester, N.Y. 14608 CARESTREAM is a trademark of Carestream Health. © Carestream Health, Inc., 2012

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