Connect Hardware Peripherals [PDF]

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LG – ITINET1362A

CONNECT HARDWARE PERIPHERALS

LEARNER GUIDE CONNECT HARDWARE PERIPHERALS

Published by

HEART TRUST/NATIONAL TRAINING AGENCY

Produced by

Learning Management Services Department Gordon Town Road Kingston 7 Jamaica W.I.

This material is protected by copyright. Copying this material or any part of it by any means, including digital or in any form is prohibited unless prior written permission is obtained from the HEART Trust/NTA.

*** 2005 ***

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TABLE OF CONTENTS PAGE Introduction....................................................................................................................................1 Welcome ..............................................................................................................................1 This Competency Unit .........................................................................................................1 Before you start....................................................................................................................2 Planning your learning programme .....................................................................................2 Self-Assessment Checklist...................................................................................................3 How to use this Learner Guide ............................................................................................4 Using the Computer and Other Resources...........................................................................6 Method of Assessment.........................................................................................................6 Quality Assurance................................................................................................................7 Element 1: Confirm requirements of client................................................................................8 Self-Assessment Checklist.................................................................................................12 Elements 2 & 3: Obtain and connect required hardware peripherals..................................13 Self-Assessment Checklist.................................................................................................21

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ITINET1362A CONNECT HARDWARE PERIPHERALS

INTRODUCTION Welcome Welcome to the Learner Guide for competency Standard “Connect Hardware Peripherals”. This is just one of a number of Learner Guides produced for the Data Operations Skills stream of the Information and Communication Industry, and it is designed to guide you, the learner, through a series of learning processes and activities that will enable you to achieve the specified learning outcomes for the competency units. The content of this guide was developed from the Competency Standard ITINET1362A, which is one of the basic building blocks for the National Vocational Qualification of Jamaica (NVQJ) certification within the industry. Please refer to your Learner’s Handbook for a thorough explanation of standards and competencies, and how these relate to the NVQJ certification. You are also advised to consult the Competency Standard for a better understanding of what is required to master the competency. This Competency Unit “Connect hardware peripherals” addresses the knowledge and skills requirements for effectively connecting hardware peripherals. This competency consists of the following areas or elements: Element 1:

Confirm requirement of client

Element 2:

Obtain required peripherals

Element 3:

Connect hardware peripherals

As you go through each element you will find critical information relating to each one. You are advised to study them carefully so that you will be able to develop the necessary knowledge, skills and attitudes to connect hardware peripherals.

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Before you start Before you start this Learner Guide, you need to: a. Obtain a Learner’s Logbook. You will use it to record evidence of your new skills/competence. As you demonstrate your new skills, record your activities and have your learning facilitator sign off on them. This will allow you to provide evidence of your competence when you are being assessed against the competency standard. b. Ensure that you have access to the facilities and equipment necessary for learning. c. Ensure that your learning resources are available. d. Ensure that tools and equipment are safe, and that the correct safety equipment is used. e. Plan your learning programme (see below) f. Understand how to use this Learner Guide (see below) Planning your learning programme The self-assessment checklist on the following page will assist you in planning your training programme as it will help you to think about the knowledge and skills needed to demonstrate competency in this unit. As you go through the checklist you will be able to find out what competencies you have already mastered and which one you will need to pay more attention to as you go through the learning process. To complete the self-assessment checklist, simply read the statements and tick the ‘Yes’ or ‘No’ box. You should do this exercise now.

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Self-Assessment Checklist - Connect hardware peripherals

Element 1 1. 2.

3. 4.

Confirm requirements of client

Yes

No

I can identify and confirm client’s peripheral requirements in accordance with organization standards

( )

( )

I can document and report client requirements and peripherals needed to the supervisor in line with organization guidelines

( )

( )

I can clear client requirements with supervisor in line with organization guidelines

( )

( )

I can cover client support expectations by vendor’s warranty and support services

( )

( )

Yes

No

I can obtain peripherals under instruction from management/supervisor

( )

( )

I can enter peripherals into equipment inventory according to organisation’s procedures

( )

( )

I can validate contents and demonstrate method of ensuring the physical contents match the packing list

( )

( )

I can store peripherals according to vendor/manual guidelines

( )

( )

I can verify timeframe for installation schedule with higher authority, in line with organization guidelines

( )

( )

I can disconnect and replace existing peripherals, with minimal disruption to clients

( )

( )

Elements 2 & 3 1. 2. 3. 4. 5. 6.

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Element 2 &3 Cont’d

Yes

No

I can connect new peripherals with minimum disruption, using the correct procedures

( )

( )

8.

I can configure computer to accept new peripherals

( )

( )

9.

I can test hardware peripherals, confirm client satisfaction and make amendments as required for client, in line with procedures and guidelines

( )

( )

7.

How did you do? If you ticked most of the ‘Yes’ boxes then you might not need to go through the entire guide. Ask your learning facilitator to assist you in determining the most appropriate direction for this competency. If you ticked few of the ‘Yes” boxes or none at all then you should work through all of the guide, even though some of the material might be familiar to you. Plan your learning based on answers. Be sure to involve your learning facilitator in the planning process. How to use this Learner Guide This Learner Guide is designed to assist you in working and learning at your own pace. We suggest that you: •

Go through the sections/elements as they are presented (starting at Section 1)

•

Check your progress at each checkpoint to ensure that you have understood the material.

•

Observe the icons and special graphics used throughout this guide to remind you of what you have to do to enhance your learning. The icons and their meanings are as follows:

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Complete Assessment Exercise This exercise requires you to think about the knowledge and skills that you have or will develop in this competency unit.

Definition Box Words/phrases are defined or explained in this box. The words/phrases being explained are in bold print.

Checkpoint This denotes a brain teaser and is used to check your understanding of the materials presented. No answers are provided for the questions asked.

Activity This denotes something for you to do either alone or with the assistance of your trainer/supervisor.

Reference This points you to the reference materials and other support documents or resources used in compiling the unit content. •

Ask your learning facilitator for help if you have any problems with the interpretation of the contents, the procedures, or the availability.

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•

Complete each activity as you come to it. If the activity requires you to perform an actual task, be sure to tell your learning facilitator when you get to that activity so that he/she can make arrangements, if necessary.

•

Get your learning facilitator to sign and date the Learner’s Logbook when you have completed an activity.

•

Complete the self-assessment checklist at the end of each section or element

When you have worked through all elements of the guide, and when you can tick every ‘Yes’ box, you are ready for assessment and may ask your learning facilitator to assist you in making the arrangements to have your performance assessed. Using the Computer and Other Resources Where your activities refer you to the library, computer and Internet resources, ask your learning facilitator to assist you with locating these resources. If you are getting your training in an institution, there may be a library and computer laboratory. If this is not the case, visit the local library and find out what resources are available. If you are new to the computer and the Internet, someone should be able to show you how to use these resources. Please note that in many of your activities you have been referred to information on the Internet. This is because the Internet has a vast amount of information that can help you in acquiring the particular competencies. We would like to advise you, however, that we cannot guarantee that all the sites will be available when you need them. If this happens, ask your learning facilitator to assist you with locating other sites that have the information you require. Method of Assessment Competency will be assessed while work is being undertaken under direct supervision with regular checks, but may include some autonomy when working as a team. You are advised to consult the associated competency standard for further details relating to the assessment strategies.

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Quality Assurance A feedback form is included at the back of each learner guide, to give users an opportunity to document their concerns about any aspect of the guide. Such feedback will assist in the review of the guide. Users are encouraged to complete the form and send it to the address given. You may now start your learning. Have fun while you work!

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ELEMENT 1:

CONNECT HARDWARE PERIPHERALS

CONFIRM REQUIREMENTS OF CLIENT

LEARNING OUTCOMES

As you go through this element you will acquire the necessary, knowledge, skills and attitudes to confirm requirements of client. Your learning facilitator is there to assist you through the various activities, so that on completion you should be able to: 1. Identify and confirm client’s peripheral requirements, in accordance with organizational standards 2. Document and report client requirements and peripherals needed, in line with organizational standards to the supervisor 3. Clear client requirements with supervisor, in line with organizational guidelines 4. Ensure that client support expectations are covered by vendor’s warranty and support services

IDENTIFY AND CONFIRM CLIENT’S PERIPHERAL REQUIREMENTS

Computer Hardware comprises all of the physical parts of a computer, as distinguished from the data it contains or operates on; and the software that provides instructions for the hardware to accomplish tasks. Hardware may include information technology equipment of all types: • • • • • • • • •

Workstations, PCs, Bridges Modems, analog, cable ISDN, DSL Servers Network cards Switches Hubs and repeaters Routers and gateways File and print servers

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Peripheral - an auxiliary device, such as printer, modem or storage system, that works in conjunction with a computer.

Expanding on the definition above, a peripheral is a type of computer hardware that is added to a host computer, in order to expand its abilities. More specifically, the term is used to describe those devices that are optional in nature, as opposed to hardware that is either demanded, or always required in principle. The term also tends to be applied to devices that are hooked up externally, typically though some form of computer bus, like USB. Typical examples include joysticks, printers and scanners. Devices such as monitors and disk drives are not considered peripherals because they are not truly optional, and video capture cards are typically not referred to as peripheral because they are internal devices. Thus in order for a computer to communicate on any level, it requires the use of a wide range of peripherals such as: • • • • • • • • • •

Keyboards Monitors Scanners, Sound cards Tape cartridges PC fax Bluetooth devices Universal Serial Bus (USB) Modems Printers

Refer to: For a more exhaustive list of peripherals, see HEART Trust/NTA (2005). LG-ITIDAT0131A – Operate Computer Hardware As your client uses his/her system, he/she will need to add peripherals, depending on the various tasks he/she has to perform. Before you can connect these you need to confirm his/her peripheral requirements and further to ensure that what his/her requests are in alignment with the organization’s policy. For example, if your client/colleague requests a colour printer or a scanner, your first task is to confirm that he/she has been approved to receive one.

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CHECKPOINT • •

Can you name the peripherals that you can see on the computer in front of you? Can you distinguish the difference between input and output devices?

DOCUMENT CLIENT REQUIREMENTS AND PERIPHERALS NEEDED; REPORT AND CLEAR WITH THE SUPERVISOR

Every organization will have its own way of documenting client requirements including peripherals. It is your responsibility to document those that are in line with the organization’s guidelines and report them to the supervisor. You must ensure that you receive the supervisor’s approval for the items requested before obtaining them. ENSURE CLIENT SUPPORT EXPECTATIONS ARE COVERED

When it comes to client support, your clients have certain expectations which they expect you to meet consistently. They see you as a single point of contact for assistance in the utilization of the organization’s computing resources, and to provide that assistance in a timely and professional manner. They expect you to provide: • • • • • •

Connectivity Hardware and software support Consultation Training General information and technology recommendations Web-accessible information

Your client expects that where equipment become defective that they will be fixed promptly. One way to fulfill this requirement is to know which pieces of equipment are under warranty so that the appropriate action may be taken. Warranty - a guarantee given to the purchaser by a company stating that a product is reliable and free from known defects and that the seller will, without charge, repair or replace defective parts within a given time limit and under certain conditions. Version 1 LRDU – MAR. 05

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CHECKPOINT What is the typical warranty period for the following? • • • • •

Printer Scanner Mouse Keyboard Trackball

ACTIVITY Visit a computer supply store and view their stock of peripheral supplies. Use a digital camera to photograph the box, making sure you capture the model number. Then prepare a quote for a client who wants you to install a peripheral device on his/her computer. Include the following information: • The brand, name and model number of the device • The type of device and its purpose (this quote will be reviewed by the customer’s boss to ensure that it is in line with the organization’s policy) • The cost • Time frame for the installation (including how long the computer will be out of use during the process) • List of parts supplied with the device, and any others required • How this device should be stored when not in use, or being transported • Steps required during installation (ensure that OH&S procedures will be followed) – will any existing peripherals need to be disconnected and/or replaced? • Steps required to set up software and drivers • Name the driver file that the device will use • How the device will be tested • How customer feedback and satisfaction will be ensured • Where to find further information, including troubleshooting procedures. Title your quote appropriately as a Word document ensuring that it is clear and easy to understand. Enlist the help of your learning facilitator. Version 1 LRDU – MAR. 05

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READY TO PROVE YOUR COMPETENCE? Now that you have completed this element, check to see whether you have fully grasped all the components by doing the following Self-Assessment: Checklist 1 1. 2.

3. 4.

Yes

No

I know how to identify and confirm client’s peripheral requirements in accordance with organizational standards

( )

( )

I understand how to document and report to the supervisor, client requirements and peripherals needed, in line with organizational guidelines

( )

( )

I know how to clear client requirements with the supervisor, in line with organizational guidelines

( )

( )

I can ensure that client support expectations are covered by vendor’s warranty and support services

( )

( )

Yes

No

Client’s peripheral requirements are identified and are confirmed in accordance with organization’s standards

( )

( )

Client requirements and peripherals are documented and reported to the supervisor, in line with organisational guidelines

( )

( )

Client requirements are cleared with supervisor, in line with organization’s guidelines

( )

( )

Client support expectations are covered by vendor’s warranty and support services

( )

( )

Checklist 2 1. 2.

3. 4.

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ELEMENTS 2 & 3: OBTAIN AND CONNECT REQUIRED HARDWARE PERIPHERALS LEARNING OUTCOMES

As you go through these elements you will acquire the necessary, knowledge skills and attitudes to obtain and connect hardware required peripherals. Your learning facilitator is there to assist you with the various activities, so that on completion you will be able to: 1. Obtain peripherals under instruction from management/supervisor 2. Enter peripherals into equipment inventory according to organization’s procedures 3. Validate contents and demonstrate method of ensuring that physical contents match the packing list 4. Store peripherals according to vendor/manual guidelines 5. Verify timeframe for installation with higher authority, in line with organization’s guidelines 6. Disconnect and replace existing peripherals with minimal disruption to clients 7. Connect new peripherals with minimum disruption using the correct procedures 8. Configure computer to accept new peripherals 9. Test hardware peripherals, confirm client satisfaction and make amendments as required for client, in line with procedures and guidelines

OBTAIN REQUIRED PERIPHERALS Every organization has its own method of routing equipment to the user. One of these ways is that the process begins with the instructions or authorization of your manager or supervisor. These instructions are likely to be written either a memorandum or signing a requisition form. As equipment forms a part of the company’s fixed asset, you would be required to enter those peripherals being installed into the equipment inventory. Once again, your organization would have its own procedures for doing this, which you should follow.

CHECKPOINT What types of information would be documented into the equipment inventory?

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When unpacking equipment you should always validate the contents, this means ensuring that all the pieces as listed in the packing list are present. Where there are discrepancies, you must report the matter to your supervisor immediately. When not in use, peripherals should be stored carefully. You are best advised to follow the vendor/manual guidelines. TIP! Always remember that the manufacturer knows its product far more intimately than you do, hence they know the proper conditions for storage.

CHECKPOINT How should a scanner be stored when not in use?

ACTIVITY Using the appropriate software, design an equipment inventory form then complete the form using the peripherals you observe on your computer.

CONNECT HARDWARE PERIPHERALS

Peripherals will normally connect to an existing interface port or wireless. When connecting peripherals, it is important for you to understand the role the operating system plays in hardware connectivity. Once you connect hardware to your system it is the operating system that detects the new hardware and sends the message to the user for immediate configuration. The operating system detects plug and play hardware without prompting the user. Note: The operating system acts as an intermediary between the hardware and the user. If the hardware is not configured it will not work properly or communicate with the rest of the computer system. Operating system - software used to manage and control the operations of the hardware.

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The following are functions of an operating system that you should note: • •

It manages the hardware and software resources of the system. In a desktop computer, these resources include such things as the processor, memory, disk and space It provides a stable, consistent way for applications to deal with the hardware without having to know all the details of the hardware

Common Operating Systems The primary operating systems in use are the many versions of Windows (95, 98, NT, ME, 2000, XP), the many versions of Unix (Solaris, Linux, etc.), the Macintosh OS, IBM mainframe OS/390 and the AS/400's OS/400. DOS is still used for some applications, and there are other special-purpose operating systems. Please make an effort to learn at least one operating system.

CHECKPOINT • •

Which operating system is installed on the computer you are now using? Is it possible to have more than one operating system on a computer?

ACTIVITY Read the article at the website noted below and use the information to compare and contrast MSDOS and Windows operating systems. Type your findings into a word document and present it to your learning facilitator. Include a comment on why someone would choose DOS over Windows. NB: You do not have to limit your research to the article noted above. For more information on operating systems, please refer to: http://en.wikipedia.org/wiki/Operating_system Difference between DOS and Windows http://www.footslog.com/articles/Software/sof0003.htm

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VERIFY TIMEFRAME FOR INSTALLATION SCHEDULE

One of the critical pieces of information that you should get from your supervisor is the timeframe for installing peripherals. Remember in any organization users of IT equipment want as little downtime as possible. Therefore you should ascertain the schedule and work diligently to meet it.

CHECKPOINT What are some of the factors that could influence the timeframe for installing peripherals?

DISCONNECT AND REPLACE/CONNECT PERIPHERALS

When disconnecting peripherals from the system unit, you must first shut down the system using the correct shutdown procedures. Do not unplug the machine or turn off the surge protector before the operating system shuts down the machine itself, or prompts you to shut down manually. When this is completed, it will then be safe for you to unplug the peripherals from the system unit. Failure to follow this procedure can lead to serious consequences including malfunction of some peripherals or the system unit.

Connectors - are often called 'ports'. A port is a logical channel or channel endpoint in a communications system.

There are three common types of connectors: • • •

Serial Parallel USB(Universal Serial Bus)

Fig. 2 Different Ports

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Other connectors •

Blue Tooth

Serial and Parallel ports provide the connections for many devices. With the introduction of Plug-N-Play, most of the technician's job with configuring and using these ports is plugging in a device into the right port. However, there is a basic difference between serial and parallel ports that you need to know and it is this: data travels in series in the former and in parallel in the latter. There is also a difference in the way in which they communicate. For example, serial connections send 1 bit at a time whereas parallel transmits 8 or more at a time. This makes parallel communications faster in terms of data bandwidth. Although parallel is the faster of the two, a great number of computers still use serial connections. This is because current serial ports provide a stronger signal than parallel ports, making them capable of larger distances. Serial ports on the other hand do not require as intricate timing of mechanisms, making them simpler to connect to.

CHECKPOINT • •

What is the difference between a parallel port and a serial port? Can you give at least two examples of peripherals that can be plugged into each?

Refer to: Further information on serial and parallel connections can be found in the following article Frawley, Lucas, Parallel vs. Serial ATA http://www.directron.com/patasata.html and Serial and Parallel Ports, http://www.geocities.com/ferds3/serial_and_parallel_ports.htm retrieved 31/3/05

CHECKPOINT • •

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What is the difference between a parallel port and a serial port? Can you give at least two examples of peripherals that can be plugged into each?

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Most of the computers are now using USB ports which are much faster than parallel and serial Universal Serial Bus (USB): a Hardware interface for low-speed peripherals such as the keyboard, mouse, joystick, scanner, printer and telephony devices. It also supports MPEG-1 and MPEG-2 digital video.

USB has a maximum bandwidth of 12 Mbits/sec (equivalent to 1.5 Mbytes/sec), and up to 127 devices can be attached. Fast devices can use the full bandwidth, while lowerspeed ones can transfer data using a 1.5 Mbits/sec sub channel. USB's hot swap capability allows everything to be plugged in and unplugged without turning the system off. USB 2.0, widely known as Hi-Speed USB, dramatically increases capacity to 480 Mbits/sec. Peripherals are plugged directly into a four-pin socket on the computer or into a multiport hub that plugs into the computer. Peripherals may also be hubs themselves. For example, a monitor may have a built-in hub that provides a convenient location on the desktop for plugging in other devices. TIP! Ensure that peripherals are disconnected and replaced/connected with minimal disruption to the client, and that you use the correct procedures in each case.

CHECKPOINT • • •

How many data rates does USB support? Can you explain them? Where applicable, include the devices for which it is used.

Hint: You may need to read the article listed below in order to answer these questions

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Refer to: For a more detailed discussion of USB: Universal Serial Bus http://www.answers.com/universal%20serial%20bus%20 retrieved 31/3/05

ACTIVITY Locate the following websites http://www.teachers.ash.org.au/ozmused/jicompconnect.htm and http://hsc.csu.edu.au/info_tech/core/connect/icaits014b/ICAITS014B. html (Both sites retrieved 31/3/05) Complete the exercise Computer Connections and Sample Class Activities, Activity 2, respectively

BLUETOOTH TECHNOLOGY

Bluetooth is the name for a short-range radio frequency (RF) technology that operates at 2.4 GHz and is capable of transmitting voice and data. The effective range of Bluetooth devices is 32 feet (10 meters). Bluetooth transfers data at the rate of 1 Mbps, which is from three to eight times the average speed of parallel and serial ports, respectively. Bluetooth can be used to synchronize and transfer data wirelessly among devices. Bluetooth can be thought of as a cable replacement technology. Typical uses include automatically synchronizing contact and calendar information among desktop, notebook and palmtop computers without connecting cables. Bluetooth can also be used to access a network or the Internet with a notebook computer by connecting wirelessly to a cellular phone. CONFIGURE COMPUTER TO ACCEPT NEW PERIPHERALS

There are three ways that you can configure/install device software (drives). These are: • • •

Automatic Plug and play Manual

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Automatic installation - also known as Single exe installation - is one that most people are familiar with. Plug and Play - Windows performs this function without you noticing that it is taking place. Windows 95/98/SE/2000/ME/XP all have drives in the package for devices that are compatible to Windows operating system. Manual installation - here you are given instructions on how to install a particular drive and you are expected to follow the steps. For more information, explanation and detailed steps please refer to this website: http://www.serverwatch.com/tutorials/article.php/1497901 retrieved 31/3/05

CHECKPOINT Are there other ways of installing hardware or peripheral?

ACTIVITY Working in pairs, locate a printer driver on the internet and install it on a computer. Your learning supervisor will supervise this activity.

TEST HARDWARE PERIPHERALS, CONFIRM CLIENT SATISFACTION

Once you have installed a device you need to test it to make sure that it is working correctly. Some hardware automatically prompts you to test before continuing. All you need to do in this situation is to follow instructions. You will also need to confirm with your client that it is working satisfactorily. Where there are adjustments to be made, ensure that you do so quickly. Printers for example, are known for this kind of exercise. Plug and play devices are automatically tested and the operating system communicates to you if the device is functioning properly You should note different operating systems will interact with you differently. For example, Windows XP for example will test your devices automatically and a list of plug and play devices that are not compatable to the version will be listed. If windows have drives that will be compatible with the device, you will be advised to continue.

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ACTIVITY Test your mouse and keyboard. Use a Word document to create a report called Peripheral Test. Include the following information: • • •

How you tested the device The results of the test. (Faults discovered, problems, etc) Recommendations (what needs to be done to restore the device, if necessary.

READY TO PROVE YOUR COMPETENCE? Now that you have completed this element, check to see whether you have fully grasped all the components by doing the following Self-Assessment: Checklist 1

Yes

No

I know how to obtain peripherals under instruction from management/supervisor

( )

( )

2.

I know how to enter peripherals into equipment inventory according to organisation’s procedures

( )

( )

3.

I can demonstrate how to validate contents and method of ensuring the physical contents match the packing list

( )

( )

I know how to store peripherals according to vendor/manual guidelines

( )

( )

I know how to verify timeframe for installation schedule with higher authority, in line with organization’s guidelines

( )

( )

I understand how to connect new peripherals with minimum disruption using the correct procedures

( )

( )

1.

4. 5.

6.

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Checklist 1 7. 8.

CONNECT HARDWARE PERIPHERALS

Cont’d

Yes

No

I understand how to configure computer to accept new peripherals

( )

( )

I can test hardware peripherals, confirm client satisfaction, make amendments as required for client, in line with procedures and guidelines

( )

( )

Yes

No

( )

( )

( )

( )

Checklist 2 1.

Peripherals are obtained under instruction from management/supervisor

2.

Peripherals are entered into equipment inventory according to organisation’s procedures

3.

Contents are validated and method of ensuring the physical contents match the packing list, is demonstrated

( )

( )

Peripherals are stored according to vendor/manual guidelines

( )

( )

Timeframe for installation schedule is verified with higher authority in line with organisation guidelines

( )

( )

Existing peripherals are disconnected and replaced, with minimum disruption using the correct procedures

( )

( )

7.

Computer is configured to accept new peripherals

( )

( )

8.

Hardware peripherals are tested; client satisfaction is confirmed; and amendments are made as required for client, in line with procedures and guidelines

( )

( )

4. 5. 6.

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Learning Management Services Department Learning Resources Development Unit Learner Guide Feedback Form Your feedback on the Learner Guides is important to us. Please complete the form below to indicate areas for review as you see necessary. For each component tick [√ ] the appropriate column. Learner Guide Title: Learner Guide Code:

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Please cut along the dotted line and submit to: Learning Resources Development Unit, Learning Management Services Department Gordon Town Road, Kingston 6. Tel: 977-1700-5; Fax: 977-1115/977-1707 Version Control 1