Kce Fault Codes R12.0 958174D01 En.i.1 [PDF]
KCE FAULT CODES R12.0 Fault Priority FaultName Code 1000 1 Serial communication broken on board (both TTS channels) 95
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1000 1 Serial communication broken on board (both TTS channels)
958174D01 en.I.1
FaultReason
FaultAction
Communication to both channels of the node is broken a) Board is broken b) Cable is broken or disconnected
1) Check TTS cables and connectors (7.5.4) 2) Replace board which is missing (Data1) (7.7.9)
Data1 (missing board): 1 = KCEDZS A 2 = KCEDZS B 16 = KCECCG-1 64 = Motion control 128 = Logic CPU 1001
1
Board added after Board is not part of the configuration 1) Check that correct TTS setup recorded at setup (new board has boards are connected been added to the system) (7.5.1) 2) Check DIP switch Data1 (extra board): settings on KCEMSC 1 = KCEDZS A (7.13.1) 2 = KCEDZS B 3) Check KCEDZS cable 4 = KCEDZS-C and connectors (7.12.4) 8 = KCEDZS-D 4) Perform shaft setup (9) 16 = KCECCG-1 32 = KCECCG-2 64 = Motion control 128 = Logic CPU
1002
1
Serial communication broken on board (TTS-1)
Communication to channel-1 of the board is broken a) Board is broken b) Cable is broken or disconnected
1) Check TTS-1 cable and connectors (Data1) (7.5.5) 2) Replace board which is missing (Data1) (7.7.9)
Data1 (missing board): 1 = KCEDZS A 2 = KCEDZS B 16 = KCECCG-1 64 = Motion control 128 = Logic CPU 1003
1
Serial communication broken on board (TTS-2)
Communication to channel-2 of the board is broken a) Board is broken b) Cable is broken or disconnected
1) Check TTS-2 cable and connectors (Data1) (7.5.6) 2) Replace board which is missing (Data1) (7.7.9)
Data1 (missing board): 1 = KCEDZS A 2 = KCEDZS B 16 = KCECCG-1 64 = Motion control 128 = Logic CPU
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1004 1 TTS serial communication broken. One channel
958174D01 en.I.1
FaultReason
FaultAction
Communication to all boards in other TTS channel is broken a) Cable is broken or disconnected on KCEMSC b) KCEMSC is broken
1) Check TTS-1 and/or TTS2 cables and connectors between KCEMSC and KCECPU (7.5.8) 2) Check other TTS-1 and/or TTS-2 cables (7.5.7) 3) Replace KCEMSC board (14.26)
Data1: 1 = TTS-1 inoperative 2 = TTS-2 inoperative
1005
1
TTS serial communication broken. Both channels
Communication to all boards in both TTS channels is broken a) KCEMSC is broken b) Cable is broken or disconnected on KCEMSC
1) Check TTS-1 and/or TTS2 cables and connectors between KCEMSC and KCECPU (7.5.8) 2) Check TTS cables and connectors (7.5.4) 3) Replace KCEMSC board (14.26)
1006
1
KCEMSC board failure - Serial communication broken
TTS line driver is broken
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1007
1
Safety circuit: Final limit (C1)
a) Final limit switch is active (C1) b) Cable to final limit switch is disconnected c) Wire jumper missing in unused input
1) Move elevator from final limit (7.14.43) 2) Check cable connected to XS1 on KCECCG (safety input C1) (7.3.1) 3) Check that there is wire jumper in XS1 on KCECCG if no devices are connected (7.3.4)
Data 1: 1 = at bottom final limit 2 = at top final limit 3 = direction unknown Data 2: Lift speed, unit 0.1 m/s 1008
1
Safety circuit: Safety gear (C2)
a) Safety gear is active b) Cable is broken c) Connector is disconnected d) Wire jumper missing in unused input Data 1: Lift speed, unit 0.1 m/s
Copyright © 2017 KONE Corporation
1) Remove elevator from safety gear (7.14.3) 2) Check safety gear contact and mechanical function (7.14.40) 3) Check cable connected to XS2 on KCECCG (safety input C2) (7.3.1) 4) Check that there is wire jumper in XS2 on KCECCG if no devices are connected (7.3.4)
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1009 1 Safety circuit: Emergency exit (C3)
FaultReason
FaultAction
a) Trap door is open b) Cable is broken c) Connector is disconnected d) Wire jumper missing in unused input
1) Check cable connected to XS3 on KCECCG (safety input C3) (7.3.1) 2) Check that there is wire jumper in XS3 on KCECCG if no devices are connected (7.3.4)
1010
1
Safety circuit: blocking device (C4)
a) Broken switch b) Loose connector c) Broken connector d) Broken wire e) PCB broken
1) Check cable connected to XS4 on KCECCG (safety input C4) (7.3.1) 2) Check that there is wire jumper in XS4 on KCECCG if no devices are connected (7.3.4)
1011
1
Car door contact opened during drive (C5)
a) Car door contact is open b) Cable is broken c) Connector is disconnected d) Wire jumper missing in unused input
1) Check door operator cables and power supply (7.8.13) 2) Check that door operator is functioning properly (7.8.14) 3) Check that there is wire jumper in XS5 on KCECCG if no devices are connected (7.3.4)
1012
1
Rear car door contact opened during drive (C6)
a) Car door contact is open b) Cable is broken c) Connector is disconnected d) Wire jumper missing in unused input
1) Check door operator cables and power supply (7.8.13) 2) Check that door operator is functioning properly (7.8.14) 3) Check that there is wire jumper in XS6 on KCECCG if no devices are connected (7.3.4)
1013
1
Safety circuit: car top balustrade not down while on normal mode (C7)
a) Balustrade is not down while on normal mode b) Cable is broken c) Connector is disconnected d) Wire jumper missing in unused input
1) Check car top balustrade position (7.14.23) 2) Check that supervision switches are working properly (7.3.2) 3) Check cable connected to XS7 on KCECCG (safety input C7) (7.3.1) 4) Check that there is wire jumper in XS7 on KCECCG if no devices are connected (7.3.4)
Copyright © 2017 KONE Corporation
Page 3/93
KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1014 1 Safety circuit: Hoist way access enable activated while driving
FaultReason
FaultAction
a) Hoistway access enable activated while driving b) Cable is broken c) Connector is disconnected
1) Check hoistway access switch status (7.3.18) 2) Check hoistway access switch cable (7.3.16) 3) Check hoistway access switch connectors (7.3.17)
1016
1
Safety circuit: Fireman stop switch
a) Fireman stop switch is active b) Cable is broken or disconnected
1) Check fireman stop switch status (7.3.15) 2) Check fireman stop switch cable and cable connection (7.3.14)
1015
1
Safety circuit: car top balustrade not up while on inspection mode (C8)
a) Balustrade is not up while on top of car inspection mode b) Cable is broken c) Connector is disconnected d) Wire jumper missing in unused input e) Balustrade is not up in RDF or Pit inspection mode with SSA RTE feature enabled and person on car roof detected
1) Check car top balustrade position (7.14.23) 2) Check that supervision switches are working properly (7.3.2) 3) Check cable connected to XS8 on KCECCG (safety input C8) (7.3.1) 4) Check that there is wire jumper in XS8 on KCECCG if no devices are connected (7.3.4)
1017
1
Safety circuit: incar stop switch
a) In-car stop switch is active b) Cable is broken or disconnected
1) Check in-car stop switch mode (7.14.32) 2) Check in-car stop switch cable and cable connection (7.14.31)
1018
1
Deceleration failure
Drive did not decelerate when requested.
1) Check drive deceleration parameters (A2)
1019
3
Inspection run overspeed
Overspeed (0.63 m/s) during inspection mode Overspeed (0.35m/s) during RDF or Pit inspection mode Data 1: Floor Data 2: Direction 0 = unknown, 1 = down, 2 = up
1) Check inspection speed parameters from drive (A10) 2) Check rope slip (7.14.13) 3) Check elevator speed during inspection (12.3)
1020
3
Overspeed during Overspeed (0.75 m/s) during ADO ADO Data 1: Floor Data 2: Direction 0 = unknown, 1 = down, 2 = up
Copyright © 2017 KONE Corporation
1) Check elevator speed during ADO (12.2)
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 1021 3 Overspeed during Overspeed (0.20 m/s) during relevelling doors relevelling while doors open open Data 1: Floor Data 2: Direction 0 = unknown, 1 = down, 2 = up
FaultAction
1022
3
Speed information a) Speed measurement failure on missing during drive inspection mode b) Internal fault on KCEDZS
1) Check motor encoder, wiring and connectors (7.14.12) 2) Check KCEDZS and magnet alignment (7.12.1) 3) Check drive parameters (A1)
1023
1
Car door bypass switch active
Car door bypass switch active
1) Check car door bypass switch status on KMI (7.1.7)
1024
1
Hoistway door bypass switch active
Hoistway door bypass switch active
1) Check hoistway bypass switch status on KMI (7.1.1)
1025
3
NTS supervision activated
NTS supervision on KCEMSC has tripped
1) Check position magnets (7.11.3) 2) Perform shaft setup (9) 3) Check drive parameters (A1)
1028
3
ETS supervision activated
ETS supervision on KCEMSC has tripped
1) Check ETS magnet positions (7.11.11) 2) Check that acceleration and deceleration values are correct according to ETS table (A17)
Data 1: Lift speed, unit 0.1 m/s
1029
1
Safety circuit: Pit safety contact open (H1)
a) Pit stop switch active b) OSG-rope tension weight active c) Shaft emergency door open d) Pit access door open
Copyright © 2017 KONE Corporation
1) Check relevelling speed parameters from drive (A16) 2) Check elevator speed during relevelling (12.4)
1) Check pit stop switch (7.3.25) 2) Check OSG rope tension weight (7.14.36) 3) Check shaft emergency door contact (7.3.28) 4) Check pit access door contact (7.3.24) 5) Check cable connected to XS9 on KCECCG (safety input C9) (7.3.1) 6) Check that there is wire jumper in XS9 on KCECCG if no devices are connected (7.3.4)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1030 1 Safety circuit: buffer contact or OSG contact (H2)
FaultReason
FaultAction
a) Overspeed governer safety contact has opened b) Buffer switch is active c) Wire jumper missing in unused input
1) Check buffer contact (7.14.27) 2) Check OSG contact (7.14.35) 3) Check cable connected to XS10 on KCECCG (safety input C10) (7.3.1) 4) Check that there is wire jumper in XS10 on KCECCG if no devices are connected (7.3.4)
Data 1: Lift speed, unit 0.1 m/s
1031
1032
1
1
958174D01 en.I.1
Safety circuit: Landing door opened during drive
Landing door contact opened during drive
Safety circuit: swing door opened during drive
Swing door contact opened during drive
Buffer is not up while in inspection mode
Dat 1: Actual position Data 2: Direction 0 = unknown 1 = down 2 = up
Dat 1: Actual position Data 2: Direction 0 = unknown 1 = down 2 = up
1033
1
Safety circuit: Buffers supervision. Up input failure
1034
1
Safety circuit: Buffer is not down while in normal (or Buffers setup) mode supervision. Down input failure
1035
1
Unintended movement
1) Check coupler and door rollers (7.8.24) 2) Adjust landing door lock contact (7.8.22) 3) Check car sliding shoes (7.14.4) 4) Check DBG (7.14.2)
1) Check door contacts (7.8.3) 2) Check that swing door is working properly (7.8.20) 3) Check that car retiring ramp working properly (7.3.5)
1) Check buffer position (7.14.28) 2) Check that supervision switches are working properly (7.3.2) 1) Check buffer position (7.14.28) 2) Check that supervision switches are working properly (7.3.2)
Car has moved out of door zone with 1) Check brakes (7.14.16) doors open 2) Check rope slip (7.14.13) 3) Check deceleration Data 1: Floor magnet positions (7.11.10) Data 2: Direction 4) Check drive parameters 0 = unknown, 1 = down, 2 = up (A1)
Copyright © 2017 KONE Corporation
Page 6/93
KCE FAULT CODES R12.0
Fault Priority FaultName Code 1036 3 Inner door zone supervision
958174D01 en.I.1
FaultReason
FaultAction
Car has moved out of inner door zone (+/- 75 mm) with doors open
1) Check brakes (7.14.16) 2) Check rope slip (7.14.13) 3) Check deceleration magnet positions (7.11.10) 4) Check drive parameters (A1)
Data 1: Floor Data 2: Direction 0 = unknown, 1 = down, 2 = up
1) Check car door contacts (7.8.1) 2) Check landing door contacts (7.8.2) 3) Check door open end limit signal (7.8.9) Data1: Bit coded door stuck information(one 4) Check that car door is working properly (7.8.19) bit/door) 5) Check landing door and 1 = A-side car door car door coupler mechanics 2 = B-side car door 4 = C-side car door (7.8.23) 8 = D-side car door 16 = Landing door
1037
1
Faulty door contact
a) Car door contact stuck closed b) Landing door contact stuck closed c) Door open end limit stuck closed (door fully open)
1038
1
Car door contact Either car door contact or car door and car door close close end signal is failed or cable is end signal does broken not match Data 1: 1 = Front 2 = Rear Data 2: 1 = CCG1 2 = CCG2
1) Check car door contacts (7.8.1) 2) Check car door close end signal and wires (7.8.8)
1039
1
Door open monitoring functioned
1) Check that nobody is on car top or in the pit () 2) Check landing door lock L1 and L2 circuits (7.3.19) 3) Check landing door contacts (7.8.2) 4) Check car top inspection drive unit (7.14.5) 5) Check pit inspection drive unit (7.14.37) 6) Reset DOM with key switch (7.3.39) 7) If reset is not successful activate safety device and then back to normal position (Data2) (7.3.38)
Person in shaft detected Data1: 1 = pit entered 2 = top of car entered 3 = both pit and top of car entered
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1040 1 Drive time supervision
958174D01 en.I.1
FaultReason
FaultAction
Car movement not detected with magnets while motor is running
1) Make manual reset with RESET button on KMI (11.2) 2) Check that elevator moves normally to avoid any mechanical problem (7.14.15) 3) Check KCEDZS and magnet alignment (7.12.1)
1041
3
Person in shaft Person in shaft reset switch has been 1) Check Person in shaft reset switch stuck active over 30s reset switch (7.3.22) 2) Check wiring of Person in shaft reset input (L3) (7.3.23)
1042
3
Additional limit switch failure
Additional limit switch C9 or C10 required with SSA has failed.
1) Check operation of additional limit switch(es) (C9/C10) (7.11.18) 2) Check wiring of additional limit switch(es) (7.3.35) 3) Check that connectors on CCG are ok (7.6.19)
1043
1
Start permit fault
a) Contacts in start permit circuit are not closed while lift is standing b) Contacts in start permit circuit are not opened when lift is driving
1) Check start permit circuit and connections (7.2.1) 2) Check that main contactors open and close correctly (7.14.22) 3) Check brake circuit (7.14.1)
Data1: 0 = Input permanently OFF 1 = Input permanently ON 1044
1
Drive not OK
Drive system is failed. Motion Control has reported a fault to KCEMSC. Refer to Motion Control fault codes for more information.
1) Check that communication with drive is working properly (7.10.1) 2) Check cables between controller and drive unit (7.6.10) 3) Check drive fault codes (7.10.2)
1045
3
Pit inspection buttons stuck on
Pit inspection direction button is ON when mode is activated
1) Check pit inspection drive unit (7.14.37)
Both pit inspection direction buttons are on at the same time Direction button stays ON after lift has stopped
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1046 1 Brake feedback fault
1047
2
958174D01 en.I.1
FaultReason
FaultAction
Emergency Brake failed to pick.
1) Check brake switch adjustment (7.14.26) 2) Check emergency brake switch wiring and connections (7.3.12)
Car top inspection Car top inspection direction or run buttons on stuck button is on continueously. Data1: 1 = Down button stuck 2 = Up button stuck (3 = Both direction buttons active at the same time) 4 = Enable button stuck 8 = Enable low button stuck (12 = Both enable buttons active at the same time)
1) Check car top inspection drive unit (7.14.5) 2) Replace inspection drive unit (14.15)
1048
2
KMI inspection buttons on stuck
KMI inspection direction or run button is stuck on. Data1: 1 = Down button stuck 2 = Up button stuck 4 = Run button stuck
1049
2
HAC landing switch on stuck
HAS board inspection direction inputs 1) Check HAC landing are on continueously. switch (7.8.33) 2) Replace HAC landing Data1: switch (7.8.34) 1 = Down direction switch stuck 2 = Up direction switch stuck
1050
1
KCEMSC board failure - Sw version cross check
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1051
1
KCEMSC board Internal supervision has detected failure - Safety fault input common test
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1052
1
KCEMSC board failure - Safety input test
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
Internal supervision has detected fault
Copyright © 2017 KONE Corporation
1) Switch RDF to NORM and back to RDF on KMI (7.1.4) 2) Replace KCEFUI board (14.25)
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 1053 1 KCEMSC board Internal supervision has detected failure - Safety fault input cross check
FaultAction
1054
1) Disconnect all safety chain cables from KCEMSC (7.3.37) 2) Check safety chain cables one by one (7.3.27) 3) Make full power break with battery disconnected (14.6) 4) Replace KCEMSC board (14.26)
1
Safety circuit: ground fault
Ground fault on 100 V safety chain Data1: Voltage level, unit 1V
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1055
1
Safety circuit: power supply voltage out of 10 % range
a) Problem with 24V power supply or cables b) Problem with main supply c) Problem with KCEMSC safety chain cables
1) Check 24V power supply and cables (13.2) 2) Check main power supply (13.4) 3) Check safety chain cables from KCEMSC (7.3.26) 4) Make full power break with battery disconnected (14.6) 5) Replace KCEMSC board (14.26)
1056
1
Safety circuit: power supply voltage out of 15 % range
a) Problem with 24V power supply or cables b) Problem with main supply c) Problem with KCEMSC safety chain cables
1) Check 24V power supply and cables (13.2) 2) Check main power supply (13.4) 3) Check safety chain cables from KCEMSC (7.3.26) 4) Make full power break with battery disconnected (14.6) 5) Replace KCEMSC board (14.26)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1057 1 Safety circuit: power supply voltage out of 20 % range
FaultReason
FaultAction
a) Problem with 24V power supply or cables b) Problem with main supply c) Problem with KCEMSC safety chain cables
1) Check 24V power supply and cables (13.2) 2) Check main power supply (13.4) 3) Check safety chain cables from KCEMSC (7.3.26) 4) Make full power break with battery disconnected (14.6) 5) Replace KCEMSC board (14.26)
1058
3
Speed comparison Too large difference in speed warning measurement from motion control and door zone sensor.
1) Check motor encoder, wiring and connectors (7.14.12) 2) Check drive parameters (A1) Data 1: 0...1 = KCEDZS A vs. Motion control 3) Check KCEDZS and 2...3 = KCEDZS B vs. Motion control magnet alignment (7.12.1) 4 = KCEDZS A internal supervision 4) If KCEDZS internal 5 = KCEDZS B internal supervision supervision fails, replace 6...9 = KCEDZS A vs. KCEDZS B corresponding KCEDZS (7.12.6) Data 2: speed difference (unit 0.1 m/s)
1059
1
KCEMSC board Internal supervision has detected failure - ROM test fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1060
1
KCEMSC board Internal supervision has detected failure - RAM test fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1061
1
KCEMSC board failure - Internal data comparison
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1062
1
KCEMSC board failure - No reciprocal communication
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 1063 1 KCEMSC board Internal supervision has detected failure - Relay K51 fault feedback
FaultAction
1064
1
KCEMSC board Internal supervision has detected failure - Relay K52 fault feedback
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1065
3
SSA safety device Pit or car roof safety device is in an check failed undetermined state.
1) Check operation of car roof (C7/C8) or pit (H6/H5) safety device (7.3.21) 2) Check wiring of car roof or pit safety device (7.3.36)
1066
1
24 V power supply Problem with 24v power cables or voltage out of +- connectors 10 % range
1) Check 24V power supply and cables (13.2) 2) Check main power supply (13.4) 3) Check 24V circuits for ground faults (13.3)
1068
1
24V power supply a) Machine room stop button used 1) Check machine room voltage out of +- b) Cable to XM1 broken or connector stop button (7.3.6) 20 % range loose 2) Check connector XM1 on KCEMSC (7.6.17) Data1: 3) Check 24V power supply and cables (13.2) Voltage level on this channel decreased by 10V, unit 0.1V Data 2: Voltage level on other channel decreased by 10V, unit 0.1V
1069
1
KCEMSC board failure - 3.3 V power supply
Internal supervision has detected fault
Copyright © 2017 KONE Corporation
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1) Check 24V power supply and cables (13.2) 2) Check main power supply (13.4) 3) Make full power break with battery disconnected (14.6) 4) Replace KCEMSC board (14.26)
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 1070 1 KCEMSC board Internal supervision has detected failure - Processor fault core power supply
FaultAction
1071
3
Energy saving warning
Energy saving requested when lift is running
Actions to be defined
1072
2
Energy saving failure
Energy saving mode selection failure Energy saving SW fix required
1073
1
Person in shaft detection input failure
Person in shaft detection input is stuck at ON state. Person in pit detection is not possible.
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEFUI board (14.25)
1074
3
TTS communication disturbance
a) Board is broken b) TTS cable connector is loose
1) Check TTS cables and connectors (7.5.4) 2) Check earthings (7.6.7)
1) Check 24V power supply and cables (13.2) 2) Check main power supply (13.4) 3) Make full power break with battery disconnected (14.6) 4) Replace KCEMSC board (14.26)
Data 1: 0 = unknown 1 = KCEDZS-A 2 = KCEDZS-B 3 = KCEDZS-C 4 = KCEDZS-D 5 = KCECCG-1 6 = KCECCG-2 7 = Motion control 8 = Logic CPU 9 = KCEPVSC 10 = Absolute position sensor 1075
1
KCEFUI board disconnected
Connection between KCEMSC and KCEFUI loose or broken
1) Check connection between KCEFUI and KCEMSC (7.1.6) 2) Replace KCEFUI board (14.25) 3) Replace KCEMSC board (14.26)
1076
1
KCEMSC board failure - Shift registers
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 1077 1 KCEMSC board Internal supervision has detected failure - Relay K41 fault feedback
FaultAction
1078
1
KCEMSC board Internal supervision has detected failure - Relay K42 fault feedback
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1079
1
KCEMSC board failure - 100V power supply
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1080
1
KCEMSC DIP switch mismatch
DIP switches on KCEMSC at different position on S4 and S5
1) Remove KCEFUI board to get access to DIP switches (7.13.4) 2) Check DIP switch settings on KCEMSC (7.13.1) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCEMSC board (14.26)
Data 1: Status of dips on channel 1 Data 2: Status of dips on channel 2 The data value on both channels must be the same
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1081
1
KCEMSC board failure - Input comparison
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1082
1
KCEMSC board failure Comparison of KCEFUI inputs
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEFUI board (14.25) 3) Replace KCEMSC board (14.26)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 1083 1 KCEDZS A data Internal supervision has detected comparison failure fault
FaultAction
1084
1
KCEDZS B data Internal supervision has detected comparison failure fault
1) Make manual reset with RESET button on KMI (11.2) 2) Disconnect and reconnect KCEDZS cable from KCECCG (7.12.5) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCEDZS-B unit (14.22) 5) Replace KCEMSC board (14.26)
1085
1
KCEDZS C data Data1: comparison failure R&D use only
1) Make manual reset with RESET button on KMI (11.2) 2) Disconnect and reconnect KCEDZS cable from KCECCG (7.12.5) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCEDZS-C unit (14.23) 5) Replace KCEMSC board (14.26)
Copyright © 2017 KONE Corporation
1) Make manual reset with RESET button on KMI (11.2) 2) Disconnect and reconnect KCEDZS cable from KCECCG (7.12.5) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCEDZS-A unit (14.21) 5) Replace KCEMSC board (14.26)
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 1086 1 KCEDZS D data Data1: comparison failure R&D use only
FaultAction
1087
1
KCEABS data Data1: comparison failure R&D use only
1) Make manual reset with RESET button on KMI (11.2) 2) Disconnect and reconnect KCEDZS cable from KCECCG (7.12.5) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCEDZS unit (14.20) 5) Replace KCEMSC board (14.26)
1088
1
KCECCG-1 data Internal supervision has detected comparison failure fault
1) Make manual reset with RESET button on KMI (11.2) 2) Make full power break with battery disconnected (14.6) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCECCG board (14.16) 5) Replace KCEMSC board (14.26)
Copyright © 2017 KONE Corporation
1) Make manual reset with RESET button on KMI (11.2) 2) Disconnect and reconnect KCEDZS cable from KCECCG (7.12.5) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCEDZS-D unit (14.24) 5) Replace KCEMSC board (14.26)
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 1089 1 KCECCG-2 data Data1: comparison failure R&D use only
FaultAction
1090
1
KCECPU data Data1: comparison failure R&D use only
1) Make manual reset with RESET button on KMI (11.2) 2) Disconnect and reconnect xx connector on KCECPU board () 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCECPU board (14.18) 5) Replace KCEMSC board (14.26)
1091
1
Lift on final limit magnet
1) Move elevator from final limit (7.14.43) 2) Check KCEDZS and magnet alignment (7.12.1)
Final limit magnet has been read by KCEDZS Data 1: 1 = at bottom final limit 2 = at top final limit 3 = direction unknown Data 2: Lift speed, unit 0.1 m/s
1092
1
Internal KCEFUI board failure OSG test input
Internal supervision has detected fault
Copyright © 2017 KONE Corporation
1) Make manual reset with RESET button on KMI (11.2) 2) Disconnect and reconnect xx connector on KCECCG-2 board () 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCECCG-2 board (14.17) 5) Replace KCEMSC board (14.26)
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEFUI board (14.25) 3) Replace KCEMSC board (14.26)
Page 17/93
KCE FAULT CODES R12.0
Fault Priority FaultName Code 1093 3 Too much resistance on landing door contact
958174D01 en.I.1
FaultReason
FaultAction
Measured resistance in landing door locked (H3) or landing door closed (H4) input is higher than 2kohms. If resistance is over 10kohms landing door is seen open even if physically closed
1) Check landing door contacts (7.8.2)
Data 1: Safety input H3 resistance (kohm) Data 2: Safety input H4 resistance (kohm) 1094
4
Induced noise in landing door contact
Voltage seen in analog safety input when it is open or voltage goes to the noise detection are when input is closed due to excessive resistance in the circuit.
1) Check for possible sources for the induced noise (7.14.29) 2) Check the resistance of the H3 and H4 circuits (7.3.32)
In latter case lift cannot run because safety input is open.
1095
1
DOM resistor failure
a) Pit access floor resistor at wrong floor b) Normal floor resistor at the pit access floor c) Resistors with wrong values in the circuitry d) Internal failure on KCEMSC board (either on resistance measurement circuitry or ADC)
1) Check DOM resistors (7.3.11) 2) Check DIP switch settings on KCEMSC (7.13.1)
Data1: 1 = Pit access floor resistor at wrong floor 2 = Normal floor resistor at the pit access floor 3 = Resistors with wrong values in the circuitry OR internal failure on KCEMSC board 1096
2
KCEFUI board failure - Button stuck
Button on KMI is on continueously. Data1: 1 = Setup button stuck 2 = Boost button stuck 4 = OSG button stuck 8 = Select button stuck 16 = Reset button stuck
Copyright © 2017 KONE Corporation
1) Switch TEST switch on KMI to OFF position and then to 263 position (7.1.3) 2) Make full power break with battery disconnected (14.6) 3) Replace KCEFUI board (14.25)
Page 18/93
KCE FAULT CODES R12.0
Fault Priority FaultName Code 1097 1 Device picked fault
958174D01 en.I.1
FaultReason
FaultAction
a) There is failure on the device picked circuitry outside the KCEMSC board b) KCEMSC board has failed
1) Reset fault by switching elevator to RDF (7.1.13) 2) Check device picked wiring and contacts (7.3.9) 3) Check devices connected to device picked input (7.3.8) 4) Check DIP switch settings on KCEMSC (7.13.1) 5) Replace KCEMSC board (14.26)
Data1: 0 = Input permanently OFF 1 = Input permanently ON
1098
1
Motion control data comparison failure
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Disconnect Motion control board from TTS networks and reconnect it (7.10.4) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace Motion control unit (7.10.5) 5) Replace KCEMSC board (14.26)
1099
1
Main stop switch open
Main stop switch connected to KCEMSC is open
1) Check status of the Main stop switch (7.3.29) 2) Check that Main stop switch is correctly connected to KCEMSC input XM1 (7.3.30) 3) If Main stop switch does not exists, check that overloop connector on XM1 input on KCEMSC is in place and correctly wired (7.3.31)
Copyright © 2017 KONE Corporation
Page 19/93
KCE FAULT CODES R12.0
Fault Priority FaultName Code 1101 1 Door zone information mismatch
958174D01 en.I.1
FaultReason
FaultAction
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Disconnect and reconnect KCEDZS cable from KCECCG (7.12.5) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCEDZS unit (14.20) 5) Replace KCEMSC board (14.26)
Data1: 0 = KCEDZS-A 1 = KCEDZS-B 2 = KCEDZS-C 3 = KCEDZS-D
1102
1
Speed comparison Too large difference in speed fault measurement from motion control and door zone sensor.
1) Check motor encoder, wiring and connectors (7.14.12) 2) Check drive parameters (A1) Data 1: 0...1 = KCEDZS A vs. Motion control 3) Check KCEDZS and 2...3 = KCEDZS B vs. Motion control magnet alignment (7.12.1) 4 = KCEDZS A internal supervision 4) If KCEDZS internal 5 = KCEDZS B internal supervision supervision fails, replace 6...9 = KCEDZS A vs. KCEDZS B corresponding KCEDZS (7.12.6) Data 2: speed difference (unit 0.1 m/s)
1103
1
KCEMSC board Program flash is corrupted failure - ROM test
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1104
1
KCEMSC board failure - IO controller
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
a) I/O controller inside the uC is not working
Copyright © 2017 KONE Corporation
Page 20/93
KCE FAULT CODES R12.0
Fault Priority FaultName Code 1105 1 Boards in TTS network are not compatible
FaultReason
1106
Setup is not completed succesfully.
1
Setup failed
958174D01 en.I.1
FaultAction
Some board in TTS network is wrong 1) Replace board which has version wrong version (see Data1) (14.9) Data1: 1 = KCEDZS-A 2 = KCEDZS-B 4 = KCEDZS-C 8 = KCEDZS-D 16 = KCECCG-1 32 = KCECCG-2 64 = Motion control 128 = Logic CPU Data2: 1 = KCEPVSC 2 = Absolute position sensor 4 = KCEMSC (other channel)
Data 1: 0 = Unknown 1-3 = MCU failure 4 = Node missing 5-11 = Node failure 12 = Power supply failure 13 = Bypass jumper or switch activated 14 = Terminal floor not reached 15 = Safety chain opened 16 = Test switch not in test position 17 = Overspeed 18 = Internal supervision 19 = Final limit failure 20 = Run time calculation failed 21 = Start timeout 22-23 = Wrong final limit magnet 24 = MCU failure 25 = Mode changed 26 = Internal supervision 27 = Node failed 28 = Motor speed missing 29 = Speed command missing 30 = Terminal floor deceleration failure 31 = Floor Magnet Upside Down 32 = Speed information cross check 33 = Severe fault detected 34 = Roll call active when new setup initiated 35 = Device picked/Secondary permit
Copyright © 2017 KONE Corporation
1) Check floor magnets (7.11.2) 2) Check final limit magnets (7.11.6) 3) Check KCEDZS and magnet alignment (7.12.1) 4) Check bottom and top floor magnets and their types (7.11.12) 5) Check drive speed parameters (A11) 6) Check possible other fault codes for additional information (7.14.38) 7) Perform shaft setup (9)
Page 21/93
KCE FAULT CODES R12.0
Fault Priority FaultName FaultReason Code 1108 3 Door open end Doors are adjusted to open too fast reached before lift stops
1109
1
Landing door not opened after inspection mode switched OFF
958174D01 en.I.1
FaultAction 1) Check door open end limit signal (7.8.9) 2) Check door operator settings (7.8.18) 3) Decrease door speed (7.8.31)
a) Service technician switches the top 1) Check that there is no of car inspection mode OFF before over connection on door opening the landing door circuit (7.3.10) 2) Reset Pit inspection b) Landing door contact is mode (7.3.40) overconnected c) Service technician switches the pit inspection mode OFF before opening the landing door d) Service technician does not reset Pit inspection mode after switching the Pit inspection mode OFF
1110
3
Additional 24V measurement failure
Too large difference between incoming 24V measured through DAC with comparator and analog input.
1) Make sure that Main stop switch is ON and properly connected to XM1 2) If overloop connection is used in XM1 make sure it is The additional voltage measurement properly connected to detect if full power exist when Main 3) Make full power cycle stop is switched OFF does not work. (disconnect also battery) or make manual reset with RESET button on KMI 4) If fault remains ON it means that EEPROM writing is disabled when Main Stop switch is opened. It is not mandatory to replace the KCEMSC board. Safety functionality is not affected.
1111
1
KCEFUI SPI failure
KCEFUI shift register SPI is not working or hard coded inputs are in wrong state
Copyright © 2017 KONE Corporation
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEFUI board (14.25)
Page 22/93
KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1112 1 KCEFUI board failure - Safety input test
FaultReason
FaultAction
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEFUI board (14.25) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCEMSC board (14.26)
1113
1
TTS communication stuck
TTS node is sending continuosly the 1) Make full power break same (old) message with battery disconnected (14.6) Data1: 2) Replace board whose 1 = KCEDZS-A communication is stuck (see 2 = KCEDZS-B Data1) (14.1) 4 = KCEDZS-C 8 = KCEDZS-D 16 = KCECCG-1 32 = KCECCG-2 64 = MCU 128 = KCECPU Data2: 1 = KCEPVSC 2 = KCEABS 4 = KCEMSC (other channel)
1114
2
Pit inspection mode input is active but a) Check that Pit inspection Pit inspection mode input failure Pit stop input (H1) does not open. station is connected to lon b) Check buttons of Pit a) Pit inspection Run and Direction inspection station button are stuck c) Check wiring of Pit inspection station b) Pit inspection Mode switch wiring problem c) Pit inspection lon node is missing
1115
1
KCEMSC board Internal supervision has detected failure - Safety fault input power supply
Copyright © 2017 KONE Corporation
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
Page 23/93
KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1116 1 KMI safety chain bypass jumper at place
FaultReason
FaultAction
1117
1
KMI stop switch active
The stop switch on KCEFUI board is 1) Release KMI stop switch active (7.1.10) 2) Make manual reset with RESET button on KMI (11.2) 3) Replace KCEFUI board (14.25) 4) Replace KCEMSC board (14.26)
1118
1
KCECCG-2:Safety a) Final limit switch is active circuit Final limit b) Cable to final limit switch is disconnected c) Final limit tag has been read by KCEDZS
Bypass jumper is active during Pit 1) Remove bypass jumper inspection mode, normal mode, setup on KMI (7.1.12) mode or no setup mode 2) Make manual reset with RESET button on KMI Bypass jumper is active during TOC (11.2) mode when SSA is in use 3) Replace KCEFUI board (14.25) Data1: 4) Replace KCEMSC board 1 = SB-1 bypass jumper placed (14.26) 2 = SB-2 bypass jumper placed 3 = SB-3 bypass jumper placed 4 = SB-4 bypass jumper placed
1) Move elevator from final limit (7.14.43) 2) Check final limit cable connections (7.3.13)
Data 1: 0 = direction unknown 1 = at bottom final limit 2 = at top final limit Data 2: Lift speed, unit 0.1 m/s 1119
1
KCECCG-2 Safety a) Safety gear is active circuit: Safety gear b) Cable is broken c) Connector is disconnected Data 1: Lift speed, unit 0.1 m/s
1120
1
KCECCG-2 Safety a) Trap door is open circuit: KCECCG- b) Cable is broken 2 emergency exit c) Connector is disconnected
Copyright © 2017 KONE Corporation
1) Remove elevator from safety gear (7.14.3) 2) Check safety gear contact and mechanical function (7.14.40) 3) Check elevator speed (12.1) 1) Check trap door contact (7.3.33)
Page 24/93
KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1121 1 KCECCG-2 Safety circuit: KCECCG2 blocking device
FaultReason
FaultAction
- Broken switch - Loose connector - Broken connector - Broken wire - PCB broken
1) Check blocking device (7.14.25)
1122
1
KCECCG-2 Car door contact opened during drive
a) Car door contact is open b) Cable is broken c) Connector is disconnected
1) Check door operator cables and power supply (7.8.13) 2) Check that door operator is functioning properly (7.8.14)
1123
1
KCECCG-2 Rear car door contact opened during drive
a) Car door contact is open b) Cable is broken c) Connector is disconnected
1) Check door operator cables and power supply (7.8.13) 2) Check that door operator is functioning properly (7.8.14)
1124
1
KCECCG-2 Safety circuit: car top balustrade not down while on normal mode
a) Balustrade is not down while on normal mode b) Cable is broken c) Connector is disconnected
1) Check car top balustrade position (7.14.23) 2) Check that supervision switches are working properly (7.3.2)
1125
1
KCECCG-2 Safety circuit: Hoist way access enable activated while driving
a) Hoistway access enable activated while driving b) Cable is broken c) Connector is disconnected
1) Check hoistway access switch status (7.3.18) 2) Check hoistway access switch cable (7.3.16) 3) Check hoistway access switch connectors (7.3.17)
1126
2
KCECCG-2 Safety circuit: car top balustrade not down while on normal mode
a) Balustrade is not up while on top of car inspection mode b) Cable is broken c) Connector is disconnected
1) Check car top balustrade position (7.14.23) 2) Check that supervision switches are working properly (7.3.2)
1127
1
KCECCG-2 Safety a) Fireman stop switch is active circuit: Fireman b) Cable is broken or disconnected stop switch
1) Check fireman stop switch status (7.3.15) 2) Check fireman stop switch cable and cable connection (7.3.14)
1128
1
KCECCG-2 Safety a) In-car stop switch is active circuit: in-car stop b) Cable is broken or disconnected switch
1) Check in-car stop switch mode (7.14.32) 2) Check in-car stop switch cable and cable connection (7.14.31)
Copyright © 2017 KONE Corporation
Page 25/93
KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1129 1 Inspection drive unit stop button active
FaultReason
FaultAction
a) Top of car stop button is active b) Cable is broken or disconnected
1) Check car top stop button, cable and cable connections (7.14.24) 2) Reset KCECCG (7.7.12) 3) Replace inspection drive unit (14.15) 4) Replace KCECCG board (14.16)
1130
a) Other channel has set SSA input supervision reservation ON when lift is moving
Indication only. Normal operation is allowed.
4
SSA input supervision reservation warning
b) Other channel has kept SSA input supervision reservation ON for more than 60 seconds
1131
1
SSA input Other channel has kept SSA input supervision supervision reservation ON for more reservation failure than 24 hours
1) Make manual reset with RESET button on KMI (11.2)
1132
4
Pit inspection mode reset input active too long
a) Pit inspection reset input is stuck ON
1) Switch pit inspection reset input to OFF state
1133
3
Terminal floor deceleration failure
Terminal deceleration magnet position wrong of setup corrupted. Data 1: 1 = deceleration to bottom floor failed 2 = deceleration to top floor failed Data 2: Door side 1 = A-side 2 = B-side 4 = C-side 8 = D-side
1) Reset KCECPU (7.7.13) 2) Drive elevator to both terminal floors (no RDF) (7.14.42) 3) Check terminal floor deceleration magnets (7.11.5) 4) Perform shaft setup (9)
1134
1
Deck configuration KCECCG-2, KCEDZS-C or KCEDZS- 1) Check DIP switch mismatch D board exists when according to settings on KCEMSC KCEMSC DIP switch only one (7.13.1) KCECCG board should exist
1135
1
Safety output control signal failure (Relay A, K51)
Relay control signal feedback is seen 1) Make manual reset with in different state than intended. RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
Copyright © 2017 KONE Corporation
Page 26/93
KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1136 1 Safety output control signal failure (Relay B, K52)
FaultReason
FaultAction
1137
1
Safety output control signal failure (Relay A, K41)
Relay control signal feedback is seen 1) Make manual reset with in different state than intended. RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1138
1
Safety output control signal failure (Relay B, K42)
Relay control signal feedback is seen 1) Make manual reset with in different state than intended. RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1139
1
KCEMSC KCEFUI boards mismatch (wrong version)
KCEFUI board is incompatible with KCEMSC
1) Make manual reset with RESET button on KMI (11.2) 2) Check KCEMSC and KCEFUI board versions and replace incorrect one (7.7.3)
1140
1
Safety circuit: a) Inspection up limit is active Inspection up limit b) Cable is broken or disconnected
1) Check inspection up limit switch, cable and cable connection (7.14.34)
1141
1
Safety circuit: Inspection down limit
a) Inspection down limit is active b) Cable is broken or disconnected
1) Check inspection down limit switch, cable and cable connection (7.14.33)
1142
1
KCECCG-2 Safety a) Inspection up limit is active circuit: Inspection b) Cable is broken or disconnected up limit
1) Check inspection up limit switch, cable and cable connection (7.14.34)
1143
1
KCECCG-2 Safety a) Inspection down limit is active circuit: Inspection b) Cable is broken or disconnected down limit
1) Check inspection down limit switch, cable and cable connection (7.14.33)
Relay control signal feedback is seen 1) Make manual reset with in different state than intended. RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
Copyright © 2017 KONE Corporation
Page 27/93
KCE FAULT CODES R12.0
Fault Priority FaultName Code 1145 1 Floor number check failed
958174D01 en.I.1
FaultReason
FaultAction
a) reading error on KCEDZS b) KCEDZS board broken c) position target missing d) position target broken
1) Check KCEDZS and magnet alignment (7.12.1) 2) Perform shaft setup (9) 3) Check position magnets (7.11.3) 4) Perform shaft setup (9) 5) Replace KCEDZS unit (14.20) 6) Perform shaft setup (9)
1146
1
Position magnet a) reading error on KCEDZS failure - Floor type b) KCEDZS board broken / magnet type c) position target broken mismatch
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check position magnets (7.11.3) 3) Replace faulty magnet (7.11.14) 4) Perform shaft setup (9) 5) Replace KCEDZS unit (14.20) 6) Perform shaft setup (9)
1147
1
Position magnet upside down
1) Turn magnet to correct direction (7.11.16) 2) Perform shaft setup (9)
1148
1
KCECCG board KCECCG failure failure - Self check failed Data 1: 1 = KCECCG-1 failed 2 = KCECCG-2 failed
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCECCG board (14.16)
1149
1
KCECCG board failure - Manual reset needed
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCECCG board (14.16)
1150
1
Floor target is installed upside down
Fatal failure on KCECCG board Data 1: 1 = KCECCG-1 failed 2 = KCECCG-2 failed
Final limit missing a) Final limit magnet missing b) Final limit switch not connected to XS1 connector on KCECCG b) Ramp missing or switch does not hit the ramp Data 1: 0 = direction unknown 1 = at bottom final limit 2 = at top final limit
Copyright © 2017 KONE Corporation
1) Install final limit magnet if it is missing (7.11.17) 2) Check KCEDZS and magnet alignment (7.12.1) 3) Check final limit wiring if final limit switch is used (7.3.7) 4) Perform shaft setup (9)
Page 28/93
KCE FAULT CODES R12.0
Fault Priority FaultName Code 1151 1 KCEMSC DIP switch failure (DIP 5)
958174D01 en.I.1
FaultReason
FaultAction
Person in shaft detection enabled with G01, G03 or G04 version of KCEMSC
1) Check DIP switch settings on KCEMSC (7.13.1) 2) Make manual reset with RESET button on KMI (11.2) 3) Replace KCEMSC board (14.26)
1152
1
KCECCG internal Internal supervision has detected failure fault
1) Make full power break with battery disconnected (14.6) 2) Replace KCECCG board (14.16)
1153
1
KCEMSC board failure Production test input
a) Production test input is active b) KCEMSC board failure
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1154
1
KCECCG-2: Safety circuit S1
a) Wire jumper missing from S1 on 1) Check bypass jumper on KCECCG-2 KCECCG-2 XS1 connector b) KCEINSP connected to KCECCG- (7.7.1) 2 and stop button is active c) Failure on KCECCG-2 board
1155
1
KCECCG-2: Safety circuit S2
a) Wire jumper missing from S1 on 1) Check bypass jumper on KCECCG-2 KCECCG-2 XS2 connector b) KCEINSP connected to KCECCG- (7.7.2) 2 and inspection mode activated c) Failure on KCECCG-2 board
1156
2
Pendant input on stuck
Pendant direction or run button is stuck on. Data1: 0x01 = Down input stuck 0x02 = Up input stuck 0x04 = Run input stuck
1) Check car top inspection drive unit (7.14.5) 2) Replace inspection drive unit (14.15)
1157
1
Internal supervision has detected KCEMSC board failure - Assembly fault variant input
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
Copyright © 2017 KONE Corporation
Page 29/93
KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 1158 1 KCEMSC board Internal supervision has detected failure - Assembly fault variant detection
FaultAction
1159
4
KCEMSC board failure Nameplate
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1160
3
KCEFUI board failure - Test switch
Failure on KCEFUI board
1) Check test switch position on KMI (7.1.8) 2) Switch TEST switch on KMI to OFF position and then to 263 position (7.1.3) 3) Replace KCEFUI board (14.25)
1161
1
KCEDZS failure KCEDZS board failure - Self check failed Data 1: 1 = KCEDZS-A failed 2 = KCEDZS-B failed 3 = KCEDZS-C failed 4 = KCEDZS-D failed
1) Make manual reset with RESET button on KMI (11.2) 2) Disconnect and reconnect KCEDZS cable from KCECCG (7.12.5) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCEDZS unit (14.20)
1162
1
KCEDZS board failure - Manual reset needed
1) Make manual reset with RESET button on KMI (11.2) 2) Disconnect and reconnect KCEDZS cable from KCECCG (7.12.5) 3) Replace KCEDZS unit (14.20)
Fatal KCEDZS failure Data 1: 1 = KCEDZS-A failed 2 = KCEDZS-B failed 3 = KCEDZS-C failed 4 = KCEDZS-D failed
Copyright © 2017 KONE Corporation
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
Page 30/93
KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1164 1 KCEMSC configuration failure - DIP 2 position changed
FaultReason
FaultAction
1165
1
KCEMSC configuration failure - DIP 6
a) Both KCEDZS-A and KCEDZS-B board exists when through type car is not configured with DIP switch b) Both KCEDZS-C and KCEDZS-D board exists when through type car is not configured with DIP switch
1) Check DIP switch settings on KCEMSC (7.13.1) 2) Make manual reset with RESET button on KMI (11.2) 3) Check that all required boards and cables in TTS network are connected (7.5.2) 4) Perform shaft setup (9) 5) Replace KCEMSC board (14.26)
1166
1
KCEMSC configuration failure - DIP 6 position changed
Position of DIP switch 6 has been changed after shaft setup
1) Check DIP switch settings on KCEMSC (7.13.1) 2) Make manual reset with RESET button on KMI (11.2) 3) Check that all required boards and cables in TTS network are connected (7.5.2) 4) Perform shaft setup (9) 5) Replace KCEMSC board (14.26)
Position of DIP switch 2 'Number of 1) Check DIP switch KCECCG boards” has been changed settings on KCEMSC (7.13.1) 2) Make manual reset with RESET button on KMI (11.2) 3) Check that all required boards and cables in TTS network are connected (7.5.2) 4) Perform shaft setup (9) 5) Replace KCEMSC board (14.26)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1167 1 Board changed after setup
FaultReason
1168
a) Reading error on KCEDZS b) KCEDZS alignment to magnets not correct c) KCEDZS board broken
2
Linear position failure while standing
1
Linear position failure when moving
a) Reading error on KCEDZS b) KCEDZS alignment to magnets not correct c) KCEDZS board broken Data 1: Car position Data 2: Door side 1 = A-side 2 = B-side 4 = C-side 8 = D-side
1170
2
Overspeed start between floors
FaultAction
New board has been installed to TTS 1) Check that correct TTS network boards are connected (7.5.1) Data1: 2) Perform shaft setup (9) 1 = KCEDZS-A 2 = KCEDZS-B 4 = KCEDZS-C 8 = KCEDZS-D 16 = KCECCG-1 32 = KCECCG-2 64 = MCU 128 = KCECPU Data2: 1 = KCEPVSC 2 = KCEABS
Data 1: Car position Data 2: Door side 1 = A-side 2 = B-side 4 = C-side 8 = D-side
1169
958174D01 en.I.1
Lift is driving too high speed after starting out of door zone
Copyright © 2017 KONE Corporation
1) Make manual reset with RESET button on KMI (11.2) 2) Disconnect and reconnect KCEDZS cable from KCECCG (7.12.5) 3) Make manual reset with RESET button on KMI (11.2) 4) Check floor magnets (7.11.2) 5) Check KCEDZS and magnet alignment (7.12.1) 6) Replace KCEDZS unit (14.20) 1) Make manual reset with RESET button on KMI (11.2) 2) Disconnect and reconnect KCEDZS cable from KCECCG (7.12.5) 3) Make manual reset with RESET button on KMI (11.2) 4) Check floor magnets (7.11.2) 5) Check KCEDZS and magnet alignment (7.12.1) 6) Replace KCEDZS unit (14.20) 1) Check correction drive speed parameters (A9)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1171 1 KCEMSC setup data corrupted
958174D01 en.I.1
FaultReason
FaultAction
Setup data on KCEMSC board has corrupted
1) Make manual reset with RESET button on KMI (11.2) 2) Perform shaft setup (9)
1172
1
KCEMSC internal Internal supervision has detected failure fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1173
1
Final limit detection failure during setup
Final limit is active but the direction cannot be detected (Bottom / Top final limit)
1) Move elevator from final limit (7.14.43) 2) Perform shaft setup (9)
1174
1
KCEMSC board failure - Safety input test register
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1175
1
Safety system in Safe mode
KCEMSC is in Safe Mode
1) Make full power break with battery disconnected (14.6) 2) Make manual reset with RESET button on KMI (11.2) 3) Replace KCEMSC board (14.26)
1176
4
EMC disturbance warning
EMC disturbance on KCEMSC board 1) Check that there are no cables or components which could disturb KCEMSC board (7.7.7)
1177
1
EMC disturbance warning
EMC disturbance on KCEMSC board 1) Check that there are no cables or components which could disturb KCEMSC board (7.7.7) 2) Make manual reset with RESET button on KMI (11.2) 3) Replace KCEMSC board (14.26)
1178
1
KCEMSC board failure
Internal supervision has detected fault
Copyright © 2017 KONE Corporation
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1179 1 KCEMSC DIP switch compatibility failure
958174D01 en.I.1
FaultReason
FaultAction
DIP switch 1, 2 or 5 active at the same time with DIP 7 in ON position with G02
1) Check DIP switch settings on KCEMSC (7.13.1) 2) Make manual reset with RESET button on KMI (11.2) 3) Replace KCEMSC board (14.26)
1180
3
Speed information a) Speed measurement on KCEDZS 1) Check KCEDZS and missing (ADO or does not work magnet alignment (7.12.1) ACL mode) b) KCEDZS internal supervision 2) Replace KCEDZS unit (14.20)
1181
1
Door bypass switch misuse
Car and hoistway door bypass switches active simultaneously
1) Switch OFF at least one of the bypass switches on KMI (7.1.2)
1182
1
KCEMSC configuration failure - DIP position changed
Position of DIP switch has been changed
1) Perform shaft setup (9) 2) Check DIP switch settings on KCEMSC (7.13.1) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCEMSC board (14.26)
1183
1
KCEMSC board failure - short circuit on feedback inputs
Internal supervision has detected fault.
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1184
2
Internal supervision has detected KCEMSC board failure - Relay K51 fault. feedback
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1185
2
KCEMSC board Internal supervision has detected failure - Relay K52 fault. feedback
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1186
2
KCEMSC board failure warning Relay K41 feedback
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
Internal supervision has detected fault.
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1187 2 KCEMSC board failure warning Relay K42 feedback
FaultReason
FaultAction
Internal supervision has detected fault.
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1188
1
Safety circuit: Buffers up input (H7)
Pit safety device not active while in inspection mode.
1) Check position of pit safety device (7.3.3) 2) Check wiring and switches on pit safety device (7.3.34)
1189
4
KCEMSC board internal failure
KCEMSC has detected a failure in the board internal supervisions
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1190
1
Device picked input dropped while lift running
Device picked input has dropped 1) Check devices connected while lift is running. This can happen to device picked input due to a short power cut or a problem (7.3.8) in devices connected to device picked input.
1191
1
Drive interface Drive interface type parameter has type changed after been changed after setup setup
1192
1
Wrong type final limit magnet
1193
1
KCEMSC board Internal supervision has detected failure - EEPROM fault.
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
1194
2
Unintended movement warning
1) Check brakes (7.14.16) 2) Check drive parameters (A1) 3) Check rope slip (7.14.13)
1195
1
KCEMSC board Setup data corrupted on KCEMSC. failure - setup data
1) Check that drive interface type parameter is correctly set (A6) 2) Perform shaft setup (9)
Final limit magnet has been changed 1) Check final limit magnets after setup. (7.11.6) 2) Replace faulty magnet (7.11.14) 3) Perform shaft setup (9)
Lift moves out of door zone with doors open Data 1: Floor Data 2: Direction 1 = down 2 = up
Copyright © 2017 KONE Corporation
1) Perform shaft setup (9) 2) Replace KCEMSC board (14.26)
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 1196 1 KCEMSC board Internal supervision has detected failure - EEPROM fault. on other channel
FaultAction
1197
1
KCEMSC main relay failure
Internal supervision has detected fault.
1) Check KCEMSC/XD1 connection and wiring (7.6.8) 2) Make manual reset with RESET button on KMI (11.2) 3) Replace KCEMSC board (14.26)
1198
1
KCEMSC secondary relay failure
Internal supervision has detected fault.
1) Check KCEMSC/XD2 connection and wiring (7.6.9) 2) Make manual reset with RESET button on KMI (11.2) 3) Replace KCEMSC board (14.26)
1199
4
Operation mode not allowed
Data 1: 1) Remove at least one of 1 = Pendant mode is not allowed the bypass jumpers on KMI when SSA is enabled with DIP 7 or 8 (7.1.11)
1200
1
KCECCG board failure
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCECCG board (14.16)
1201
1
KCECCG board failure
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCECCG board (14.16)
1202
1
KCECCG board failure
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCECCG board (14.16)
Copyright © 2017 KONE Corporation
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEMSC board (14.26)
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1203 1 KCECCG board failure
FaultReason
FaultAction
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCECCG board (14.16)
1204
1
KCECCG 24V power supply failure
KCECCG has detected too low or too 1) Check that all required high supply voltage 24VDC powers are installed (13.5) 2) Check 24V power supply and cables (13.2) 3) Replace KCECCG board (14.16)
1205
1
KCECCG board failure - 3.3 V power supply
Internal supervision has detected fault Data1: 0 = over voltage 1 = under voltage
1) Make manual reset with RESET button on KMI (11.2) 2) Make full power break with battery disconnected (14.6) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCECCG board (14.16)
1206
1
KCECCG board failure - Software version crosscheck
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Make full power break with battery disconnected (14.6) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCECCG board (14.16)
1207
3
Serial communication lost on KCECCG
a) Loose TTS cable connection, plug not fully plugged in to the connector b) Damaged TTS cabling c) TTS cables run through potential EMC noise sources d) Damaged board (could be any board connected to TTS network)
1) Check TTS cables and connectors (7.5.4) 2) Replace faulty board on TTS (may be any board connected to TTS) (14.14)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1208 1 KCECCG board failure - No internal communication
FaultReason
FaultAction
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Make full power break with battery disconnected (14.6) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCECCG board (14.16)
1209
1
KCECCG board failure - Data comparison
Internal supervision has detected fault
1) Make manual reset with RESET button on KMI (11.2) 2) Make full power break with battery disconnected (14.6) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCECCG board (14.16)
1212
1
KCECCG board failure - 24V power supply
a) 24 V power supply failure b) 24 V input on KCECCG does not work
1) Check 24V power supply and cables (13.2) 2) Make full power break with battery disconnected (14.6) 3) Make manual reset with RESET button on KMI (11.2) 4) Replace KCECCG board (14.16)
1213
1
Serial communication stuck failure
KCEMSC is sending continuosly the same (old) message
1) Check TTS cables and connectors (7.5.4) 2) Make manual reset with RESET button on KMI (11.2) 3) Make full power break with battery disconnected (14.6) 4) Replace KCEMSC board (14.26)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1214 1 Jumper failure on KCECCG KCEAPS connector
958174D01 en.I.1
FaultReason
FaultAction
a) Wire jumper on KCEAPS connector has been placed or removed after making setup. b) KCECCG board broken
1) Check wire jumper on KCEAPS connector (XB16 on KCECCG) (7.7.8) 2) Perform shaft setup (9) 3) Make full power break with battery disconnected (14.6) 4) Replace KCECCG board (14.16)
1215
1
CCG Production 1) Internal supervision has detected Test Input Failure fault in TTS
1) Make manual reset with RESET button on FUI 2) If fault remains, replace KCECCG
1216
4
KCECCG TTS Internal supervision has detected Nameplate Failure fault.
1) Make manual reset with RESET button on KMI 2) If fault comes again, change KCECCG board
Data1: 1 = Electronic nameplate missing 2 = Electronic nameplate corrupted 3 = Electronic nameplate SW CRC mismatch 4 = Electronic nameplate SW variant mismatch 5 = Electronic nameplate SW version mismatch 1300
3
KDEDZS reader unit broken
Internal supervision has detected fault
1301
3
Magnet failure RFID tag missing from magnet
a) Magnet is installed upside down b) Magnet is broken c) Severe external electromagnetic inteference d) Door zone sensor broken
1) Make full power break with battery disconnected (14.6) 2) Replace KCEDZS unit (14.20)
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check position magnets (7.11.3) 3) Replace faulty magnet (7.11.14) Note: It is possible that strong 4) Perform shaft setup (9) external magnetic field or magnetized 5) Check possible sources object in the vicinity of KCEDZS for interference (7.14.39) reader may cause this fault. This 6) Make full power break fault may also result if magnet is with battery disconnected installed in a metallic surface (14.6) extending outside magnet physical 7) Replace KCEDZS unit limits at magnet ends (14.20) 8) Perform shaft setup (9)
Copyright © 2017 KONE Corporation
Page 39/93
KCE FAULT CODES R12.0
Fault Priority FaultName Code 1302 3 Magnet failure Tag type error
958174D01 en.I.1
FaultReason
FaultAction
a) Door Zone Sensor installation failure b) Magnet failure c) EMC disturbance d) Door Zone Sensor broken
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check position magnets (7.11.3) 3) Replace faulty magnet (7.11.14) 4) Perform shaft setup (9) 5) Make full power break with battery disconnected (14.6) 6) Replace KCEDZS unit (14.20) 7) Perform shaft setup (9)
1303
1
Magnet not found a) New magnet added or magnet in setup table replaced after setup b) Temporary magnet reading failure c) Damaged magnet d) Setup table corrupted e) KCEDZS broken
1304
2
Magnet failure a) Temporary magnet reading failure 1) Check KCEDZS and Tags missing from b) Damaged magnet magnet alignment (7.12.1) magnet c) KCEDZS broken 2) Check position magnets (7.11.3) Note: It is possible that strong 3) Replace faulty magnet external magnetic field or magnetized (7.11.14) object in the vicinity of KCEDZS 4) Perform shaft setup (9) reader may cause this fault. This 5) Make full power break fault may also result if magnet is with battery disconnected installed in a metallic surface (14.6) extending outside magnet physical 6) Replace KCEDZS unit limits at magnet ends (14.20) 7) Perform shaft setup (9)
1305
3
KCEDZS reader - Linear channel is faulty (calculates unit distance from incorrect position) - Extensive external EMC distubance magnet too long - Eternal magnetic field or magnetized object in the shaft - target is placed in metallic object that extens outside physical limits of the magnets in vertical
Copyright © 2017 KONE Corporation
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check position magnets (7.11.3) 3) Replace faulty magnet (7.11.14) 4) Perform shaft setup (9) 5) Make full power break with battery disconnected (14.6) 6) Replace KCEDZS unit (14.20) 7) Perform shaft setup (9)
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check the lateral movement of the car and the condition and adjustment of the roller guides or sliding shoes (7.14.21)
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1306 3 Magnet signal weak
FaultReason
FaultAction
Possible reasons - Gap between limit magnet and adjacent magnet (limit of terminal floor ) - Poorly magnetized magnet - Target is too far from the reader - Target is placed on metallic object that extend outside magnet physical limits at the ends of the magnet - External magnetic field present or magnetized object in the vicinity of DZS reader
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check that KCEDZS is working properly at some other floor (7.12.3) 3) Replace KCEDZS unit (14.20) 4) Perform shaft setup (9)
1307
1
KCEDZS self check failure
Internal supervision has detected fault
1) Make full power break with battery disconnected (14.6) 2) Replace KCEDZS unit (14.20)
1309
1
Magnet upside down
Magnet installed wrong side up
1) Turn magnet to correct direction (7.11.16) 2) Perform shaft setup (9)
1310
1
Magnet failure Tag corrupted
a) Temporary RFID read fault b) RFID tag corrupted c) KCEDZS internal fault
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check magnets (7.11.1) 3) Replace faulty magnet (7.11.14) 4) Perform shaft setup (9) 5) Make full power break with battery disconnected (14.6) 6) Replace KCEDZS unit (14.20) 7) Perform shaft setup (9)
1313
1
Magnet failure Duplicate UID
a) Temporary RFID read fault b) KCEDZS internal fault
1) Perform shaft setup (9) 2) Replace faulty magnet (7.11.14) 3) Perform shaft setup (9) 4) Replace KCEDZS unit (14.20) 5) Perform shaft setup (9)
1314
1
- Incorrectly programmed RFID tag Magnet failure RFID tag incorrect '- Magnet installation error '- RFID tag inside magnet is broken in magnet
Copyright © 2017 KONE Corporation
1) Replace faulty magnet (7.11.14) 2) Perform shaft setup (9)
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 1315 1 Setup failure Final limit detection failed during final limit detection setup
FaultAction
1317
1) Check KCEDZS and magnet alignment (7.12.1) 2) Replace KCEDZS unit (14.20) 3) Perform shaft setup (9)
3
Magnet reading failure - linear position cross check
- KCEDDZS distance to magnet is outside specified operating range - KCEDZS is either too far or too close' Magnet installed upside down - Magnet is installed on metallic surface that extends outside physical limits of the magnets at magnet ends
1) Check final limit magnets (7.11.6) 2) Check drive parameters (A1) 3) Perform shaft setup (9)
- KCEDZS hardware failure
1318
1
Magnet failure a) RFID tag programming failure RFID tag incorrect b) RFID tag failure
1) Check magnets (7.11.1) 2) Replace faulty magnet (7.11.14) 3) Perform shaft setup (9)
1319
1
Magnet failure RFID tag info missing
a) RFID tag programming failure b) RFID tag failure
1) Check magnets (7.11.1) 2) Replace faulty magnet (7.11.14) 3) Perform shaft setup (9)
1320
1
KCEDZS internal fault: calibration check sum incorrect
a) KCEDZS is not calibrated b) Calibration data corrupted c) EEPROM failure d) KCEDZS memory fault
1) Make full power break with battery disconnected (14.6) 2) Replace KCEDZS unit (14.20) 3) Perform shaft setup (9)
1321
1
KCEDZS internal fault: Hal calibration missing
a) KCEDZS is not calibrated b) Calibration data corrupted c) EEPROM failure d) KCEDZS memory fault
1) Make full power break with battery disconnected (14.6) 2) Replace KCEDZS unit (14.20) 3) Perform shaft setup (9)
1322
1
KCEDZS internal fault: Hal calibration validation
a) KCEDZS is not calibrated b) Calibration data corrupted c) EEPROM failure d) KCEDZS memory fault
1) Make full power break with battery disconnected (14.6) 2) Replace KCEDZS unit (14.20) 3) Perform shaft setup (9)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1325 1 KCEDZS internal fault: Hall sensor on stuck
FaultReason
958174D01 en.I.1
FaultAction
a) Hall sensor fauilure 1) Make full power break b) Hall sensor interface circuit failure with battery disconnected (14.6) 2) Replace KCEDZS unit (14.20) 3) Perform shaft setup (9)
1326
1
KCEDZS internal - Hall sensor failure fault: Undefined - Hall sensor interface circuit failure segment - Incorrect installation of the magnet - Magnet installed on metallic surface extending outside physical limits of the magnet at magnet ends - Incorrect installation of KCEDZS on car roof - Distance from KCEDZS to manet outside specified range '- Magnetized object or external magnetic field close to DZS track '- Magnetic properties of the target outside specification
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check that KCEDZS is working properly at some other floor (7.12.3) 3) Check that back plate is not visible under the magnet (7.11.13) 4) Check that there are no magnetic objects nearby KCEDZS (7.12.2) 5) Replace KCEDZS unit (14.20) 6) Perform shaft setup (9)
1329
4
KCEDZS: internal - Hall sensor failure fault: over speed - Hall sensor interface circuit failure measured - Incorrect installation of the magnet - Magnet installed on metallic surface extending outside physical limits of the magnet at magnet ends - Incorrect installation of KCEDZS on car roof - Distance from KCEDZS to manet outside specified range '- Magnetized object or external magnetic field close to DZS track '- Magnetic properties of the target outside specification
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check that KCEDZS is working properly at some other floor (7.12.3) 3) Check that back plate is not visible under the magnet (7.11.13) 4) Check that there are no magnetic objects nearby KCEDZS (7.12.2) 5) Replace KCEDZS unit (14.20) 6) Perform shaft setup (9)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1331 2 KCEDZS: Internal fault: One channel serial communication
FaultReason
FaultAction
- Extensive EMC interference - Damaged cabling - Loose cable connection, plug nut fully plugged in to the connector - Loose pin in cable connector - Damaged board (could be any board connected to TTS network) - Cables run through potential noise sources
1) Check KCEDZS cable and connectors (7.12.4) 2) Check cable shielding on car top connection box (7.6.6) 3) Check travelling cable shielding (7.6.5) 4) Check that there is no noise sources on cable route (7.6.16) 5) Check cable connections on other boards (KCECCG, KCECPU, KCEMSC) (7.6.2)
1332
1
KCEDZS internal failure microprosessor failure
Internal supervision has detected fault
1) Make full power break with battery disconnected (14.6) 2) Replace KCEDZS unit (14.20) 3) Perform shaft setup (9)
1333
1
KCEDZS internal a) Input circuit failure fault - input failure b) Damaged cable to KCECCG c) Loose cable connection
1) Check KCEDZS cable and connectors (7.12.4) 2) Make full power break with battery disconnected (14.6) 3) Replace KCEDZS unit (14.20) 4) Perform shaft setup (9)
1334
1
KCEDZS internal a) Input circuit failure fault - input b) Damaged cable to KCECCG difference c) Loose cable connection compared to setup
1) Check KCEDZS cable and connectors (7.12.4) 2) Make full power break with battery disconnected (14.6) 3) Perform shaft setup (9) 4) Replace KCEDZS unit (14.20) 5) Perform shaft setup (9)
Copyright © 2017 KONE Corporation
Page 44/93
KCE FAULT CODES R12.0
Fault Priority FaultName Code 1336 1 KCEDZS - internal fault cross check failed
FaultReason
958174D01 en.I.1
FaultAction
a) Incorrect installation of the magnet 1) Check KCEDZS and b) Incorrect installation of KCEDZS magnet alignment (7.12.1) on car roof 2) Check that KCEDZS is working properly at some other floor (7.12.3) 3) Check that back plate is not visible under the magnet (7.11.13) 4) Check that there are no magnetic objects nearby KCEDZS (7.12.2) 5) Replace KCEDZS unit (14.20) 6) Perform shaft setup (9)
1337
1
KCEDZS: internal a) Incorrect installation of the magnet 1) Check KCEDZS and fault - sensor b) Incorrect installation of KCEDZS magnet alignment (7.12.1) check failed on car roof 2) Check that KCEDZS is working properly at some other floor (7.12.3) 3) Check that back plate is not visible under the magnet (7.11.13) 4) Check that there are no magnetic objects nearby KCEDZS (7.12.2) 5) Replace KCEDZS unit (14.20) 6) Perform shaft setup (9)
1339
1
KCDZS 24V power suplly failure
KCEDZS has detected too low or too 1) Check that all required high supply voltage 24VDC powers are installed (13.5) 2) Check KCEDZS cable and connectors (7.12.4) 3) Make full power break with battery disconnected (14.6) 4) Replace KCEDZS unit (14.20) 5) Perform shaft setup (9)
1340
1
KCDZS internal failure - voltage monitoring
KCEDZS has detected too low or too 1) Check that all required high supply voltage 24VDC powers are installed (13.5) 2) Check KCEDZS cable and connectors (7.12.4) 3) Make full power break with battery disconnected (14.6) 4) Replace KCEDZS unit (14.20) 5) Perform shaft setup (9)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1341 3 Magnet failure RFID reading
FaultReason
FaultAction
- RFID tag inside magnet corrupted - Temporary RFID tag read failure - Magnets too close
1) Check magnet installation (7.11.7) 2) Check distance between magnets (7.11.8)
1342
1
KCEDZS internal failure - data comparison
Internal supervision has detected fault
1) Check KCEDZS cable and connectors (7.12.4) 2) Make full power break with battery disconnected (14.6) 3) Replace KCEDZS unit (14.20) 4) Perform shaft setup (9)
1345
3
KCEDZS electronic identification missing
-
1) Make full power break with battery disconnected (14.6) 2) Replace KCEDZS unit (14.20) 3) Perform shaft setup (9)
1346
2
KCEDZS Internal Fault reason for fault FAULT_1346 fault: Accelerometer on stuck
1) Replace KCEDZS unit (14.20)
1347
2
KCEDZS Internal fault: Accelerometer zero offset out of range
Fault reason for fault FAULT_1347
1) Replace KCEDZS unit (14.20)
1348
2
KCEDZS: Speed difference supervision
Fault reason for fault FAULT_1348
Fault repair action for fault FAULT_1348
1349
1
KCEDZS Internal fault: Setup checksum failure
Setup table corrupted
1) Make full power break with battery disconnected (14.6) 2) Perform shaft setup (9) 3) Replace KCEDZS unit (14.20) 4) Perform shaft setup (9)
1350
1
KCEDZS internal fault: Setup data validation error
Setup table corrupted
1) Make full power break with battery disconnected (14.6) 2) Perform shaft setup (9) 3) Replace KCEDZS unit (14.20) 4) Perform shaft setup (9)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1351 1 KCEDZS Internal fault - Memory write error
958174D01 en.I.1
FaultReason
FaultAction
Internal supervision has detected fault
1) Make full power break with battery disconnected (14.6) 2) Replace KCEDZS unit (14.20) 3) Perform shaft setup (9)
1352
1
KCEDZS Internal Fault reason for fault FAULT_1352 fault: RFID antenna feedback out of range
1353
1
KCEDZS internal two-way comparison fault
KCEDZS hw failure
1354
1
KCEDZS setup fault: voltage too low
Power supply failure, KDCDZS is running on power supplied by the battery
1) Check 24V power supply and cables (13.2) 2) Check KCEDZS cable and connectors (7.12.4) 3) Perform shaft setup (9) 4) Replace KCEDZS unit (14.20) 5) Perform shaft setup (9)
1358
2
KCEDZS set up fault: Setup internal error
Impossible situation detected during linear position setup run
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check that magnets are installed according to shaft diagram (7.11.19) 3) Perform shaft setup (9) 4) Replace KCEDZS unit (14.20) 5) Perform shaft setup (9)
1359
2
KCEDZS set up Failure to elevator to correct start fault: Start position of setup drive phase 2 position above target midpoint at bottom floor
1360
2
KCEDZS set up Failure to elevator to correct start fault : Start position of setup drive phase 2 position below target midpoint at top floor
Copyright © 2017 KONE Corporation
Fault repair action for fault FAULT_1352
1) Check final limit magnets (7.11.6) 2) Perform shaft setup (9)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1361 2 KCEDZS Internal fault: Linear position error
FaultReason
1362
2
Position magnet failure: Incorrect tag
- RFID tag in magnet is broken
1366
2
KCEDZS Internal fault: Linear position sensor pair cross check failure 2
Provides additional info when fault 1336 occurs
1367
2
KCEDZS Internal fault: Setup time linear position error
Linear channel failure, This fault could also happen if rfid reading gets stuck or if rfid tag reading zone is too long
1368
2
Final limit magnet a) Incorrect installation of the magnet failure b) Incorrect installation of KCEDZS on car roof c) Damaged magnet
1369
2
Tag UID incostintency
958174D01 en.I.1
FaultAction
Impossible situation detected during 1) Check KCEDZS and calculation of accurate linerar position magnet alignment (7.12.1) 2) Check that KCEDZS is working properly at some other floor (7.12.3) 3) Check that back plate is not visible under the magnet (7.11.13) 4) Check that there are no magnetic objects nearby KCEDZS (7.12.2) 5) Replace KCEDZS unit (14.20) 6) Perform shaft setup (9)
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check final limit magnets (7.11.6) 3) Replace faulty magnet (7.11.14) 4) Perform shaft setup (9) 5) Make full power break with battery disconnected (14.6) 6) Replace KCEDZS unit (14.20) 7) Perform shaft setup (9)
- Corrupt setup table - Corrupt tag - Tag uid read incorrectly due to some temporary failure
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1371 3 Serial communication lost on KCEDZS
958174D01 en.I.1
FaultReason
FaultAction
a) TTS cable connector is loose b) Board is broken
1) Check TTS cables and connectors (7.5.4) 2) Make full power break with battery disconnected (14.6) 3) Replace KCEDZS unit (14.20) 4) Perform shaft setup (9)
1397
4
Position counting failure
1398
4
Linear position of unknown RFID
Fault for debugging purpioses to provide addition data if fault 1303 occurs
NOTE! This fault code is for debugging only and shall be removed from release version
1438
4
Too many CRC errors on TTS
a) Node is broken b) TTS cable connector is loose
1) Check TTS cables and connectors (7.5.4)
Car door contact does not open
Data 1: Number of CRC errors Note: Value is 255 if more than 255 CRC errors have occured Input broken or input bypassed with wire
1603
1
No actions needed
Data 1 Door side 1 = A-side 2 = B-side 4 = C-side 8 = D-side
Copyright © 2017 KONE Corporation
1) Check that there is no over connection on door circuit (7.3.10) 2) Check car door contact signal on KCECCG (7.8.12) 3) Check open command signal on door operator (7.8.11) 4) Check door mechanical operation (7.8.15) 5) Check door operator power supply (7.8.32)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1605 3 Car door closing timeout
FaultReason
FaultAction
Car door contact jumpered or input broken or Car door close end jumpered or input broken or There is some obstacle between doors.
1) Check that there are no obstacles preventing door from closing (7.8.26) 2) Clean the sill, railing and guide shoes (7.8.27) 3) Check closing weight operation (7.8.25) 4) Check door operator close end signal working properly (7.8.4) 5) Check car door contact signal on KCECCG (7.8.12) 6) Check close command signal on door operator (7.8.6)
Data 1 Door side 1 = A-door 2 = B-door 4 = C-door 8 = D-door Data 2 Missed contact 1 = door contact 2 = door close limit 1606
1
Car door closing failed, too many closing trials
Car door contact jumpered or input broken or Car door close end jumpered or input broken or There is some obstacle between doors. Data 1 Door side 1 = A-door 2 = B-door 4 = C-door 8 = D-door Data 2 Missed contact 1 = door contact 2 = door close limit
1607
1
Reopen device active too long
958174D01 en.I.1
Reopen device has been stuck in active state. Data 1 Door side 0x01 = A-door 0x02 = B-door 0x04 = C-door 0x08 = D-door Data 2 Broken device 0x01 = photocell 0x02 = 3D sensor 0x04 = pressurelimiter 0x08 = door open button
Copyright © 2017 KONE Corporation
1) Check that there are no obstacles preventing door from closing (7.8.26) 2) Clean the sill, railing and guide shoes (7.8.27) 3) Check closing weight operation (7.8.25) 4) Check door operator close end signal working properly (7.8.4) 5) Check car door contact signal on KCECCG (7.8.12) 6) Check close command signal on door operator (7.8.6)
1) Check that there are no obstacles preventing door from closing (7.8.26) 2) Check that reopen devices function correctly (7.8.28)
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason FaultAction Code 1608 2 Door open end Door open end limit is not reached or 1) Check door operator limit signal missing limit switch broken open end limit signal (7.8.10) Data 1 2) Check open command Door side signal on door operator 1 = A-door (7.8.11) 2 = B-door 3) Check open end limit switch cable (7.8.35) 4 = C-door 8 = D-door 1609
2
Door open end limit signal stuck
Door open limit is active when doors are closed
1) Check door operator open end limit signal (7.8.10)
Data 1 Door side 1 = A-door 2 = B-door 4 = C-door 8 = D-door 1610
3
Car battery warning
1611
2
Car battery empty The main supply has been off too long or battery itself is broken.
KCECCG has detected that battery is 1) Check that car light not working properly anymore. supply is active (7.14.10) 2) Check the battery Data 1 (7.14.41) Battery charging status in percentage. 0 ... 100 % Data2 Actual voltage (V) level of the battery 0 ... 120 (0 ... 12V), e.g.- 11.3V –> Data2 = 113
Data 1 Battery charging status in percentage. 0 ... 100 % Data2 Actual voltage (V) level of the battery 0 ... 120 (0 ... 12V), e.g.- 11.3V –> Data2 = 113
Copyright © 2017 KONE Corporation
1) Check that car light supply is active (7.14.10) 2) Check the battery (7.14.41) 3) Replace battery if car light supply has been active more than 5 hours (7.14.46)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1612 3 Car lights partly broken
958174D01 en.I.1
FaultReason
FaultAction
Car light(s) are partly broken. Car lighting is still working quite well.
1) Check car lights and replace broken bulbs (7.14.11)
Data 1 Car light status measured by current in percentage of remaining lights. 50 ... 80 %
1613
1
Car light failed
All car lights are broken. No lights in car. Data 1 The car light is permanently broken. Measured by current in percentage of remaining lights. 0 ... 49 %
1) Check that car light supply is active (7.14.10) 2) Check car lights and replace broken bulbs (7.14.11)
1614
1
Car door close end limit stuck
Door close limit is active when doors 1) Check that close end limit are open. is not overconnected (7.8.7) 2) Check car door contacts Data 1 (7.8.1) Door side 3) Check door lock mechanical operation 1 = A-door (7.8.21) 2 = B-door 4) Check door operator 4 = C-door power supply (7.8.32) 8 = D-door
1616
3
Door does not open
The door is not able to open for some 1) Check door contacts unexpected reason. KCECCG has no (7.8.3) 2) Check door close end permission to open door. limit signals (7.8.5) Data 1 3) Check open command signal on door operator Door side (7.8.11) 1 = A-door 4) Check door mechanical 2 = B-door 4 = C-door operation (7.8.15) 8 = D-door Data 2 Broken device 1 = door zone missed 2 = HW problem
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName FaultReason Code 1620 1 Car Door Contact Contact is broken or contact Stuck Closed bypassed with wire Data1: Floor number, 1 ... 250, 0x01 ... 0xfa Data2: Door side 1 = A-side 2 = B-side 4 = C-side 8 = D-side 1621
1
Landing Door Lock Contact Stuck Closed
Contact is broken or contact bypassed with wire Data1: Floor number, 1 ... 250, 0x01 ... 0xfa Data2: Door side 1 = A-side 2 = B-side 4 = C-side 8 = D-side
1700
2
Stuck car call button
958174D01 en.I.1
FaultAction 1) Check door contacts (7.8.3) 2) Check door close end limit signals (7.8.5) 3) Check open command signal on door operator (7.8.11) 4) Check door mechanical operation (7.8.15)
1) Check that there is no over connection on door circuit (7.3.10) 2) Check car door contact signal on KCECCG (7.8.12) 3) Check open command signal on door operator (7.8.11) 4) Check door mechanical operation (7.8.15) 5) Check door operator power supply (7.8.32)
Car call button in defined floor is stuck.
1) Check mechanical function of car call button (7.9.2) Data1: 2) Replace car call button Floor number for the call button which (7.9.4) is stuck Floor 1 ... 250, 0x01 ... 0xfa Data2: Call side 0 = A-side 1 = B-side 2 = C-side 4 = D-side
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason FaultAction Code 1701 2 Stuck landing call Landing call button in defined floor is 1) Check mechanical button stuck function of landing call button (7.9.3) Data1: 2) Replace landing call Floor number for the call button which button (7.9.5) is stuck Floor 1 ... 250, 0x01 ... 0xfa Data2: Call side 0 = A-side 1 = B-side 2 = C-side 4 = D-side Data3: Call direction 1 = Down call 2 = Up call Data4: Call type 0 = Normal call 1 = FEB/FET call 2 = FPO/SGO call 4 = PRL call 8 = PRH call 1702
1
Start timeout
The elevator has not been able to start. Data1: Floor number, 1 ... 250, 0x01 ... 0xfa Data2: Door side 1 = A-side 2 = B-side 4 = C-side 8 = D-side Data3: Sequence Number for failed starts 1 ... 10 Data4: Missing contact 1: Shaft door lock contact (H3) is missing 2: Main safety output1 (MSO1) is missing 4: Main safety output2 (MSO2) is missing 8: Main Contactor Enabled (MCE) is missing 16: Shaft/swing door contact (H4) is missing
Copyright © 2017 KONE Corporation
1) Check landing door adjustments (7.8.17) 2) Check operation of landing door lock contact (7.8.16) 3) Check start permit circuit and connections (7.2.1) 4) Check parameter 1203 (A12)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1703 1 Start failed
FaultReason
FaultAction
The elevator has not been able to start.
1) Check landing door adjustments (7.8.17) 2) Check operation of landing door lock contact (7.8.16) 3) Check start permit circuit and connections (7.2.1) 4) Check parameter 1204 (A13)
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa Data2: Door side 1 = A-side 2 = B-side 4 = C-side 8 = D-side Data3: Sequence Number for failed starts 1 ... 10 Data4: Missing contact 1: Shaft door lock contact (H3) is missing 2: Main safety output1 (MSO1) is missing 4: Main safety output2 (MSO2) is missing 8: Main Contactor Enabled (MCE) is missing 16: Shaft/swing door contact (H4) is missing
1706
3
958174D01 en.I.1
Landing door lock Landing door lock does not get timeout closed at starting in predefned time. Data1: Floor number, 1 ... 250, 0x01 ... 0xfa Data2: Door side 1 = A-side 2 = B-side 4 = C-side 8 = D-side Data3: Number of door closing retrials 1 ... 10
Copyright © 2017 KONE Corporation
1) Check landing door adjustments (7.8.17) 2) Check operation of landing door lock contact (7.8.16)
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KCE FAULT CODES R12.0
Fault Priority FaultName FaultReason Code 1707 0 Car door operating Door obstruction or DOB stuck or failure Door operator malfunctioning
958174D01 en.I.1
FaultAction 1) Check door contacts (7.8.3) 2) Clean the sill, railing and guide shoes (7.8.27) 3) Check closing weight operation (7.8.25) 4) Check external reasons and bad wiring with photocell (7.8.29)
1709
2
EBD device is broken
EBD device is broken. 1) Check EBD (ERD) device Interface between KCECPUand ERD (7.14.6) device is not OK. 2) Check KCECPU XM2 connector if ERD device is Data1: in use (7.6.18) Floor number, 1 ... 250, 0x01 ... 0xfa
1710
2
EBD battery is empty
EBD battery is empty. 1) Check EBD (ERD) Interface between KCECPU and ERD battery (7.14.7) device is not OK. 2) Check KCECPU XM2 connector if ERD device is Data1: in use (7.6.18) Floor number, 1 ... 250, 0x01 ... 0xfa
1712
4
Power up
KCECPU has powered up.
No actions needed
Data1: Actual floor number at power up 1 ... 250, 0x01 ... 0xfa 1713
4
Power down
Controlled power down with specified No actions needed sequence done. Data1: Actual floor number at power down 1 ... 250, 0x01 ... 0xfa Data2: Reason of Power down 1 = Voltage monitoring 2 = Watchdog service 3 = Reset request
1714
2
Ethernet cable disconnected
Ethernet cable is disconnected during Fault repair action for fault PCUI session. ETHERNET_CABLE_DISC ONNECTED Data1: Floor number, 1 ... 250, 0x01 ... 0xfa
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1716 4 PFD reversal
958174D01 en.I.1
FaultReason
FaultAction
Problem in power network supply.
1) Check main power supply (13.4)
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa
1717
1
PFD error
Problem in power network supply.
1) Check main power supply (13.4)
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa
1718
3
Rescue Brake Opening Device Warning
CPU has detected that RBO device is 1) Check the condition of not working correctly. RBO device 2) Check the battery Data1: (7.14.41) Floor number, 1 ... 250, 0x01 ... 0xfa Data2: 0 = RBO device failure 1 = RBO device not connected
1719
1
Rescue Brake Opening Device Fault
CPU has detected that RBO device is 1) Check the condition of not working correctly. RBO device 2) Check the battery Data1: (7.14.41) Floor number, 1 ... 250, 0x01 ... 0xfa Data2: 0 = RBO device failure 1 = RBO device not connected
1720
2
Swing door safety Landing/swing door is closed and ray broken there is an obstruction in car which causes safety ray beam to be interrupted.
1) Check that safety ray device in car is working properly (7.8.30)
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa Data2: Door side 1 = A-door 2 = B-door 4 = C-door 8 = D-door Data3: Door zone info 1 = Not at door zone 2 = accurate at floor level 3 = Below accurate floor level 4 = Above accurate floor level
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1721 2 Machine room temperature too high
958174D01 en.I.1
FaultReason
FaultAction
Sensor has recocnized too high temperature.
1) Check that temperature sensor in machine room is working properly (7.14.14)
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa
1722
1
Cylinder limit switch fault for Hydro
1) Pump is not working properly 2) Up valve is badly adjusted
1) Check that pump is working properly (7.15.5) 2) Check that up-valve is working properly (7.15.8) 3) Check that cylinder limit switch is working properly (7.15.6)
1723
1
Top final limit fault 1) Pump is not working properly for Hydro 2) Up valve is badly adjusted
1) Check that pump is working properly (7.15.5) 2) Check that up-valve is working properly (7.15.8)
1724
1
iValve SMA fault
iValve SMA supervision has failed. SMA signal is not working as expected.
1) Check iValve operation (7.15.3)
1725
2
Photocell Continuously Uninterrupted
1) Check that phocell device 1) Photocell device is broken 2) Photocell wiring mistakes on top of is working correctly 2) Check photocell car electrification/wirings circuitry on car roof Data1: Floor Number, 1 ... 250, 0x01 ... 0xfa Data2: Door side 1 = A-door 2 = B-door 4 = C-door 8 = D-door
1726
4
Landing Door Lock Failed to Open
1) Landing door lock is mechanically broken 2) Malfunction of landing door lock electrification 3) Option board input is broken
1) Check landing door contacts 2) Check door mechanical operation (7.8.15) 3) Check cabling of landing door locks
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa Data2: Door side 1 = A-door 2 = B-door 4 = C-door 8 = D-door
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 1727 4 Elevator Stopped 1) Elevator has stopped inaccurate at Inaccurate at Door door zone Zone Data1: Floor Number, 1 ... 250, 0x01 ... 0xfa Data2: Door side 1 = A-door 2 = B-door 3 = C-door 4 = D-door Data3: Stopping distance 0 - 127 mm Data4: Stopping location 0 = above floor level 1 = below floor level
FaultAction
1728
1) No actions required
4
Elevator Stopped 1) Elevator has stopped out of door Out of Door Zone zone for some reason
1) Check drive stopping accuracy adjustments 2) Check magnet installation (7.11.7) 3) Perform shaft setup (9)
Data1: Floor Number, 1 ... 250, 0x01 ... 0xfa Data2: Moving direction 0 = no dir 1 = down 2 = up 1729
2
Water sensor contact operated
Water sensor contact has operated 1) Check pit for water indicating that there is water in the pit. (7.14.19) 2) Check that water sensor contact is working properly (7.14.20)
1730
1
Fatal start permit fault.
Start permit circuit not operating correctly during start Data1: Floor number, 1 ... 250, 0x01 ... 0xfa
Copyright © 2017 KONE Corporation
1) Check start permit circuit and connections (7.2.1) 2) Check that main contactors open and close correctly (7.14.22) 3) Check brake circuit (7.14.1)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1736 1 Landing Door Lock Failed to Close
958174D01 en.I.1
FaultReason
FaultAction
1) Landing door lock is mechanically broken 2) Malfunction of landing door lock electrification 3) Option board input is broken
1) Check landing door contacts 2) Check door mechanical operation (7.8.15) 3) Check cabling of landing door locks
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa Data2: Door side 1 = A-door 2 = B-door 4 = C-door 8 = D-door 1738
2
Earthquake a) Earthquake device has internal Device Relay Test failure Failed b) Wiring mistake or loose connection c) KCEOPT board is broken Data1: Floor number, 1 ... 250, 0x01 ... 0xfa Data2: Alarm non-latched relay 0 = ok 1 = stuck closed 2 = stuck open Data3: Trouble latched relay 0 = ok 1 = stuck closed 2 = stuck open
1739
1740
2
3
Earthquake Device Failure
Anti Creep Not Fully Extended First Time
a) Internal failure in earthquake device
1) Reset fault by switching elevator to RDF (7.1.13) 2) Make power break (main switch) (11.1) 3) Check earthquake device wiring 4) Replace KCEOPT 5) Replace earthquake device
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa
1) Reset fault by switching elevator to RDF (7.1.13) 2) Make power break (main switch) (11.1) 3) Check earthquake device wiring 4) Replace earthquake device
1) Anti Creep device is stuck mechhanically in retracted position at least partly after lift stops at floor level.
1) Check anti-creep device operation (7.15.1) 2) Check anti-creep device control wirings (7.15.2)
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa
Copyright © 2017 KONE Corporation
Page 60/93
KCE FAULT CODES R12.0
Fault Priority FaultName Code 1741 1 Anti Creep Not Fully Extended Second Time
958174D01 en.I.1
FaultReason
FaultAction
1) Anti Creep device is stuck mechanically in retracted position at least partly. Detected at lowest floor after two consecutive drives.
1) Check anti-creep device operation (7.15.1) 2) Check anti-creep device control wirings (7.15.2)
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa
1742
3
Anti Creep not 1) Anti Creep device is stuck Fully Retracted at mechanically at extended position at Up Start least partly at up starting phase.
1) Check anti-creep device operation (7.15.1) 2) Check anti-creep device control wirings (7.15.2)
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa
1743
1
Anti Creep not 1) Anti Creep device is stuck Fully Retracted at mechanically at extended position at Down Start least partly at starting phase.
1) Check anti-creep device operation (7.15.1) 2) Check anti-creep device control wirings (7.15.2)
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa
1746
1
Hydro Oil Oil over temperature in hydro Temperature Too cylinder. High Data1: Floor number, 1 ... 250, 0x01 ... 0xfa
1) Check the operation of oil measurement sensor (7.15.7) 2) Check oil level in hydro cylinder (7.15.4)
1771
3
LON board input malfunction
1) Check faulty board (Data1) (7.7.11)
HW input broken or board failure. Data1: Node Id 1 = mul 2 = cob 3 = opt 4 = pio 5 = fcb 6 = fob 7 = dop 8 = din 9 = ccg 10 = eid Data2: Input Index
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1799 1 Self check mode stuck.
FaultReason
FaultAction
TTS node change Boards in TTS network
1) Check that main stop switch is not active (7.3.20) 2) Make manual reset with RESET button on KMI (11.2) 3) Make power break (main switch) (11.1) 4) Check boards in TTS network (7.5.3)
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa Data2: TTS network index 1 = Self check mode stuck reported by MSC TTS1 2 = Self check mode stuck reported by MSC TTS2
1806
1807
1
4
Fireman COP Configuration Mistake
Elevator Parameter Mismatch
958174D01 en.I.1
a) Incorrect number of COP(s) configured as fireman COP Data1: Reason 0 = no fire COP found 1 = too many fire COPs found Data2: Side 0=A 1=B 2=C 3=D Software detected conflict between parameter values
1) Check DIP switch setting on KSSMUL 2) Check elevator Fire parameter settings
1) Check and correct elevator parameter setting
Data1: Compared parameter 1 = Lowest floor 2 = Highest floor 3 = Main floor 4 = PAD floor Data2: Conflicting parameter 1 = Lowest floor 2 = Highest floor 3 = Main floor 4 = PAD floor 1808
1
TTS protocol KCECPU's TTS protocol version version mismatch does not match to MSC's TTS protocol version. Data1: MSC TTS-1 protocol version Data2: MSC TTS-2 protocol version Data3: CPU TTS protocol version
Copyright © 2017 KONE Corporation
1) Check TTS protocol version parameter value (A19) 2) Replace boards in the system to match correct TTS protocol version (14.10) 3) Make power break (main switch) (11.1)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1809 1 Incompatible KCECPU TTS AVR SW
958174D01 en.I.1
FaultReason
FaultAction
Wrong AVR software version downloaded to the board.
1) Replace KCECPU board (14.18)
Data1: installed CPU TTS-1 AVR major version Data2: installed CPU TTS-2 AVR major version Data3: MSC TTS-1 protocol version Data4: MSC TTS-2 protocol version
1813
4
Roll Call Failed
Missing boards in LON network Data1: Network info 1 = Fault in CAR1 network 2 = Fault in CAR2 network 3 = Fault in MR network 4 = Fault in Shaft network
1) Check boards in LON network (7.4.3) 2) Perform Roll Call (14.7)
1814
1
Drive unit fault
Drive system internal failure.
1) Check the Yaskawa alarm polarity parameter 1213 (A18) 2) Check drive unit (7.10.3) 3) Check cables between controller and drive unit (7.6.10)
1815
3
Short power failure
Unstabile power supply.
1) Check main power supply (13.4) 2) Check 24V power supply and cables (13.2) 3) Check XM4 power (13.1)
Copyright © 2017 KONE Corporation
Page 63/93
KCE FAULT CODES R12.0
Fault Priority FaultName Code 1816 3 Extra LON board in network found
FaultReason
958174D01 en.I.1
FaultAction
New LON board has been added to 1) Perform Roll Call (14.7) the working system but new Roll Call has not been done. Data1: Name of extra board in network 1 = extra mul 2 = extra cob 3 = extra opt 4 = extra pio 5 = extra fcb 6 = extra fob 7 = extra dop 8 = extra din 9 = extra ccg 10 = extra eid 11 = extra ebd Data2: Side of extra board in network 0 = A-side 1 = B-side 2 = C-side Data3: Floor number of extra board in network 1 ... 250, 0x01 ... 0xfa
1817
3
LON board SW New LON board has been added to 1) Perform Roll Call (14.7) version mismatch the working system but new Roll Call has not been done. Data1: Name of mismatch node 1 = cop 2 = opt 3 = pio 4 = fcb 5 = fob 6 = dop 7 = din Data2: Side of mismatch node 0 = A-side 1 = B-side 2 = C-side Data3: Floor index of mismatch node 1 ... 250, 0x01 ... 0xfa
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1818 1 Door opening failed too many times in consecutive drives.
FaultReason
FaultAction
Door has failed to open
1) Check door contacts (7.8.3) 2) Check door close end limit signals (7.8.5) 3) Check open command signal on door operator (7.8.11) 4) Check door mechanical operation (7.8.15)
1819
3
LWD device broken
LWD device is broken or it's not calibrated correctly.
1) Check the operation of LWD device (7.14.9)
1820
1
Drive communication broken
Serial RS485 cable between KCECPU and drive unit is broken. Drive unit is broken.
1) Check LON serial communication cable between KCECPU and drive (7.4.4) 2) Replace KCECPU board (14.18)
1821
1
Terminal floor deceleration magnet missing
Terminal foor deceleration magnet installed wrongly or dropped.
1) Drive elevator to both terminal floors (no RDF) (7.14.42) 2) Check terminal floor deceleration magnets (7.11.5) 3) Perform shaft setup (9)
Data1: Floor number, 1 ... 250, 0x01 ... 0xfa Data2: Door side 0 = A-side 1 = B-side 2 = C-side 4 = D-side
Data1: Terminal floor info 1 = bottom 2 = top Data2: Moving direction 1 = down 2 = up 1822
1
Shaft magnet missing
Shaft magnet installed wrongly or dropped.
1) Check magnets (7.11.1) 2) Perform shaft setup (9)
Data1: Floor type 0 ... 32 Data2: Floor number 1 ... 250, 0x01 ... 0xfa Data3: Floor side 0 = A-side 1 = B-side 2 = C-side 4 = D-side Data4: Moving direction 1 = down 2 = up
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1823 1 Several shaft magnets missing
958174D01 en.I.1
FaultReason
FaultAction
Shaft magnets installed wrongly or dropped.
1) Check magnets (7.11.1) 2) Perform shaft setup (9)
Data1: Number of missed magnets 1 ... n Data2: Moving direction 1 = down 2 = up Data3: Floor number of first missing magnet 1 ... 250, 0x01 ... 0xfa Data4: floor number of last missing magnet 1 ... 250, 0x01 ... 0xfa 1824
2
Position counting failed
KCECPU doesn't get car position information correctly from KCEDZS or MCU has lost it's position.
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check magnet installation (7.11.7) Data1: Previous known floor number 3) Perform shaft setup (9) 1 ... 250, 0x01 ... 0xfa
1825
1
RFID data missing Door zone magnet installed wrongly from magnet or problems in KCEDZS. Data1: Floor number, 1 ... 250, 0x01 ... 0xfa
1826
1
Setup terminal floor fault
Terminal floor magnet installed wrongly or dropped. Data1: Terminal floor info 1 = bottom 2 = top Data2: Reason 1 = magnet missing 2 = magnet installed in wrong floor 3 = too many magnets found
1827
1
Setup terminal deceleration fault
Terminal floor deceleration magnet installed wrongly or dropped or installed in wrong floor. Data1: Terminal floor info 1 = bottom 2 = top Data2: Reason 1 = magnet missing 2 = magnet installed in wrong floor 3 = too many magnets found 4 = magnet installed in wrong side
Copyright © 2017 KONE Corporation
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check magnet installation (7.11.7) 3) Perform shaft setup (9)
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check magnet installation (7.11.7) 3) Perform shaft setup (9)
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check magnet installation (7.11.7) 3) Perform shaft setup (9)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1828 1 Setup magnet fault
1829
1
FaultReason
FaultAction
Magnet installed wrongly or dropped or installed in wrong floor Data1: Magnet type 1 = deceleration magnet 2 = floor magnet Data2: expected floor number Floor number, 1 ... 250, 0x01 ... 0xfa
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check magnet installation (7.11.7) 3) Perform shaft setup (9)
Setup invalid data Magnet not installed properly. fault KCEDZS not working properly. Data1: Data error 1 = could not interpret RFID data 2 = data validation error
1830
1
LON communication error
1831
3
LON network error Problems is network detected 1% of messages are lost.
1832
3
Nameplate CRC error in TTS
958174D01 en.I.1
KCECPU internal supervision has detected a fault. KCECPU board broken or L2 software corrupted.
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check magnet installation (7.11.7) 3) Perform shaft setup (9)
1) Make power break (main switch) (11.1) 2) Replace KCECPU board (14.18) 3) Perform shaft setup (9)
Data1: 1 = CRC, checksum error 2 = BL, too high traffic
1) Check earthings (7.6.7) 2) Check termination resistors (7.4.7) 3) Check LON serial communication cables (7.4.1)
Board is broken or TTS cable connector is loose
1) Check TTS cables and connectors (7.5.4)
Data 1: 0 = unknown 1 = KCEMSC-1 2 = KCEMSC-2 3 = KCEDZSA-1 4 = KCEDZSA-2 5 = KCEDZSB-1 6 = KCEDZSB-2 7 = KCEDZSC-1 8 = KCEDZSC-2 9 = KCEDZSD-1 10 = KCEDZSD-2 11 = KCECCG-1 12 = KCECCG-2 13 = KCECCG2-1 14 = KCECCG2-2
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1833 4 Non service warning
FaultReason
FaultAction
KCECPU has noticed abnormal behavior in control system.
1) Switch elevator to RDF and back to NORM on KMI (7.1.5) 2) Make power break (main switch) (11.1)
Data1: Logic status Data2: floor number 1 ... 250, 0x01 ... 0xfa Data3: collection direction 0 = no dir 1 = down 2 = up Data4: destination floor 1 ... 250, 0x01 ... 0xfa 1834
2
Non service fault
958174D01 en.I.1
KCECPU has noticed abnormal behavior in control system. Data1: Logic status Data2: floor number 1 ... 250, 0x01 ... 0xfa Data3: collection direction 0 = no dir 1 = down 2 = up Data4: destination floor 1 ... 250, 0x01 ... 0xfa
1) Switch elevator to RDF and back to NORM on KMI (7.1.5) 2) Make power break (main switch) (11.1)
1835
2
KCECCG door communication failure
Wiring mistake/problem between KCECPU and KCECCG boards. KCECPU or KCECCG board is broken. Connector is broken.
1) Check travelling cable (7.6.4) 2) Perform Roll Call (14.7) 3) Check change board LED on KCECCG board (7.7.5) 4) Replace KCECCG board (14.16) 5) Perform shaft setup (9)
1836
4
Terminal floor magnet missing
1) Terminal floor magnet is missing or installed incorrectly 2) Final limit has activated incorrectly middle of the shaft.
1) Check terminal floor magnets (7.11.4) 2) Check final limit magnets (7.11.6)
Data1: Terminal floor info 1 = bottom 2 = top 3 = bottom or top
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 1839 1 KCEMSC missing Communication betwen KCECPU from TTS-1 and KCEMSC in TTS-1 network is broken a) Board is broken b) Cable is broken or disconnected
FaultAction
1840
1
KCEMSC missing Communication betwen KCECPU from TTS-2 and KCEMSC in TTS-2 network is broken a) Board is broken b) Cable is broken or disconnected
1) Check TTS-2 cable and connectors between KCECPU and KCEMSC (7.5.10) 2) Make full power break with battery disconnected (14.6) 3) Replace KCEMSC board (14.26)
1841
3
Errors in TTS-1
1) Check failed board condition (Data1) (7.7.6) 2) Check TTS cables and connectors (7.5.4)
1) Board is broken 2) TTS cable connector is loose Data1: Number of CRC errors Note: value is 255 if more than 255 CRC errors have occured
1) Check TTS-1 cable and connectors between KCECPU and KCEMSC (7.5.9) 2) Make full power break with battery disconnected (14.6) 3) Replace KCEMSC board (14.26)
Data1: 1 = KCEDZS A 2 = KCEDZS B 4 = KCEDZS C 8 = KCEDZS D 16 = KCECCG-1 32 = KCECCG-2 64 = Motion control 128 = KCEMSC 256 = KCEPVSC 512 = Absolute position sensor
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1842 3 Errors in TTS-2
958174D01 en.I.1
FaultReason
FaultAction
1) Board is broken 2) TTS cable connector is loose
1) Check failed board condition (Data1) (7.7.6) 2) Check TTS cables and connectors (7.5.4)
Number of CRC errors Note: value is 255 if more than 255 CRC errors have occured Data1: 1 = KCEDZS A 2 = KCEDZS B 4 = KCEDZS C 8 = KCEDZS D 16 = KCECCG-1 32 = KCECCG-2 64 = Motion control 128 = KCEMSC 256 = KCEPVSC 512 = Absolute position sensor 1844
2
Relevelling failed
Some problems with drive adjustments or KCE-drive interface. Data1: Floor number 1 ... 250, 0x01 ... 0xfa Data2: failed relevelling start count 0 ... 15 Data3: failed relevelling run count 0 ... 15 Data4: total attempt count 0 ... 15
1) Check drive parameters (A1) 2) Check magnet installation (7.11.7)
1845
2
Too many relevelling attempts
Some problems with drive adjustments or KCE-drive interface. Data1: Floor number 1 ... 250, 0x01 ... 0xfa Data2: failed relevelling start count 0 ... 15 Data3: failed relevelling run count 0 ... 15 Data4: total attempt count 0 ... 15
1) Check drive parameters (A1) 2) Check magnet installation (7.11.7)
1846
2
Group Communication Failed
a) Communication to group board (KCEGC) is broken
1) Check LON serial communication cable between KCECPU and KCEGCL (7.4.5) 2) Check configuration parameters (A8) 3) Replace defective board (14.11)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1847 2 IP Address Conflict
FaultReason
FaultAction
a) Multiple devices in network with same IP address
1) Check network settings 2) Check lift and group ID parameters 2) Make power break (main switch) (11.1)
1848
1
Door and floor sides mismatch.
Door type parameter settings do not match for floor sides in the building.
1) Check door type parameter (A3) 2) Set door type parameter correctly through UI (A4)
1849
4
Elevator parameter not found
KCECPU internal fault. Corrupted flash memory or wrong parameter file in use.
1) Check parameter through UI (A14) 2) Download new parameter file if parameter does not exist (A5)
Data1: Parameter ID (bits 24 to 31) Data2: Parameter ID (bits 16 to 23) Data3: Parameter ID (bits 8 to 15) Data4: Parameter ID (bits 0 to 7) 1853
4
Internal supervision has detected fault
Unexpected noise in TTS network. Or faults coming very early at boot up time. A problem in the initialization sequence. Data1: Fault that system was trying to log (bits 8 to 15) Data2: Fault that system was trying to log (bits 0 to 7) Data3: Fault log index counter (bits 8 to 15) Data4: Fault log index counter (bits 0 to 7)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1854 4 Lift parameters reset
FaultReason
958174D01 en.I.1
FaultAction
Parameters can't be loaded to flash memory.
1) Restore parameters from backup (A7) 2) Set parameters manually Data1: parameter file read fail reason from UI (A21) 0 = file was not found 3) Perform shaft setup (9) 1 = file was found but corrupt 2 = file passed sanity checks but contained no parameters Data2: parameter file read fail details 0 = file not recognized 1 = header crc mismatch 2 = content crc mismatch 3 = signature mismatch 4 = unsupported content version Data3: backup file read fail reason 0 = file was not found 1 = file was found but corrupt 2 = file passed sanity checks but contained no parameters Data4: backup file read fail details 0 = file not recognized 1 = file header crc mismatch 2 = file content crc mismatch 3 = file signature mismatch 4 = file unsupported content version
1855
4
KDSI2 CRC Error Drive serial link cable between CPU Rate and drive is partly broken Loose connector of drive serial cable Poor groundings
1) Check LON serial communication cable between KCECPU and drive (7.4.4) 2) Check earthings (7.6.7)
1856
4
Configuration Write Error
Internal defect
1) Make power break (main switch) (11.1) 2) Repeat intended actions (e.g. SW download) (7.14.45)
1857
4
Lift parameter save failed
Parameter saving to flash failed due to power lost from CPU
1) Check parameter values changed before CPU reboot (A15) 2) If paramerers are not correct, change parameter values again (A20)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1858 4 SW boot from wrong partition
FaultReason
FaultAction
1860
1
Missing Initial LWD
1) Wiring mistake/problem between KCECPU and KCECCG boards. 2) KCECPU or KCECCG board is broken. 3) Connector is broken.
1) Check travelling cable (7.6.4) 2) Perform Roll Call (14.7) 3) Check change board LED on KCECCG board (7.7.5) 4) Replace KCECCG board (14.16) 5) Perform shaft setup (9)
1861
1
Missing Initial Door States
1) Wiring mistake/problem between KCECPU and KCECCG boards. 2) KCECPU or KCECCG board is broken. 3) Connector is broken.
1) Check travelling cable (7.6.4) 2) Perform Roll Call (14.7) 3) Check change board LED on KCECCG board (7.7.5) 4) Replace KCECCG board (14.16) 5) Perform shaft setup (9) 6) Check Door Type parameter
1862
1
Missing Initial CCG Status
1) Wiring mistake/problem between KCECPU and KCECCG boards. 2) KCECPU or KCECCG board is broken. 3) Connector is broken.
1) Check travelling cable (7.6.4) 2) Perform Roll Call (14.7) 3) Check change board LED on KCECCG board (7.7.5) 4) Replace KCECCG board (14.16) 5) Perform shaft setup (9) 6) Check Door Type parameter
1863
1
Missing Initial Car 1) Wiring mistake/problem between Network Status KCECPU and KCECCG boards. 2) KCECPU or KCECCG board is broken. 3) Connector is broken.
1) Check travelling cable (7.6.4) 2) Perform Roll Call (14.7) 3) Check change board LED on KCECCG board (7.7.5) 4) Replace KCECCG board (14.16) 5) Perform shaft setup (9)
Internal fault. Downloaded application 1) Check that new SW binary is corrupted. application SW binary is correct one 2) Download SW again
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1870 1 Non Genuine Board Found
958174D01 en.I.1
FaultReason
FaultAction
1) Board not detected as KONE genuine board
1) Install KONE genuine board (Data1) (14.4)
Data1: Board type 1 = MSC 2 = DZSA 3 = DZSB 4 = DZSC 5 = DZSD 6 = CCG1 7 = CCG2 8 = APM 9 = Drive 1871
1
Paired Board Mismatch
1) Board is paired to another elevator. Data1: Board type 1 = MSC 2 = DZSA 3 = DZSB 4 = DZSC 5 = DZSD 6 = CCG1 7 = CCG2 8 = APM 9 = Drive
1872
1
Required Board Not Found
1) Required board is not found
1) Replace board (Data1) with board paired to this elevator (14.8) 2) Install unpaired board and perform pairing (14.6)
1) Install required board (Data1) (14.5)
Data1: Board type 1 = MSC 2 = DZSA 3 = DZSB 4 = DZSC 5 = DZSD 6 = CCG1 7 = CCG2 8 = APM 9 = Drive
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1873 1 Unpaired Board Found
958174D01 en.I.1
FaultReason
FaultAction
1) Unpaired spare part has installed
1) Perform board pairing (14.7)
Data1: Board type 1 = MSC 2 = DZSA 3 = DZSB 4 = DZSC 5 = DZSD 6 = CCG1 7 = CCG2 8 = APM 9 = Drive
1874
1
Pairing Operation 1) Communication between CPU and 1) Make power break (main Failed slave board does not work. switch) (11.1) 2) Slave board HW failure 2) Check connection between CPU and slave Data1: Board type board (7.6.1) 1 = MSC 3) Replace failed slave 2 = DZSA board (Data1) (14.13) 3 = DZSB 4) Perform shaft setup (9) 4 = DZSC 5 = DZSD 6 = CCG1 7 = CCG2 8 = APM 9 = Drive Data2: Error type code 1 = Site data creation failed
1875
1
KEN missing
1) KEN has not been set
1) Set KEN to KCECPU board (14.27) 2) Install KEN tailored KCECPU board (14.3)
1876
1
KEN Mismatch
1) KCECPU KEN doesn't match to KEN of other boards
1) Replace KCECPU board with correct KEN (14.19) 2) Install blank KCECPU board and set elevator specific KEN (14.2)
1877
1
KEN corrupt
1) Replace KCECPU board KEN data has been corrupted and cannot be loaded from either primary (14.18) or backup storage.
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1878 1 Pairing data corrupt
958174D01 en.I.1
FaultReason
FaultAction
Data corruption on slave node.
1) Replace defective board (Data1) (14.12)
Data 1: Board type 1 = MSC 2 = DZSA 3 = DZSB 4 = DZSC 5 = DZSD 6 = CCG1 7 = CCG2 8 = APM 9 = Drive 1879
1
Time data corrupted.
Data corruption.
1) Replace KCECPU board (14.18)
1880
1
Duplicate board identifier
1) Non genuine board 2) Manufacturing error
Change board. Duplicate boards are indicated by data.
Data 1: Board type 1 = MSC 2 = DZSA 3 = DZSB 4 = DZSC 5 = DZSD 6 = CCG1 7 = CCG2 8 = APM 9 = Drive 10 = Group 1881
1
1) Manufacturing error KCECPU authentication chip 2) Authentication chip malfunction failure Data1: failure type 1 = Authentication chip not found 2 = Serial number 3 = Data
1) Power cycle 2) Change board
1882
1
KCECPU electronic nameplate failure
1) Power cycle 2) Change board
1) Manufacturing error 2) Flash memory corruption Data1: failure type 1 = Master barcode error 2 = Slave barcode error 3 = Module barcode error
1890
2
Non Genuine Group Controller Found
1) Board not detected as KONE genuine board
Copyright © 2017 KONE Corporation
1) Install KONE genuine board (Data1) (14.4)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 1891 1 Pairing with Group Controller Board Failed
FaultReason
2000
KCECPU cannot see COP in LON network
1
Missing COP
2
Missing OPT
KCECPU cannot see KCEOPT in LON network Data 1: Board index 1 ... 250, 0x1 ... 0xfa Data 2: Board deck/side deck (MSB): 0 = lower deck 1 = upper deck side (LSB): 0 = A-side 1 = B-side 2 = C-side
2002
2
Missing PIO
FaultAction
1) Communication between CPU and 1) Make power break (main slave board does not work. switch) (11.1) 2) Slave board HW failure. 2) Check connection between CPU and slave board (7.6.1) 3) Replace failed slave board (Data1) (14.13)
Data 1: Board index 1 ... 250, 0x01 ... 0xfa Data 2: Board deck/side deck (MSB): 0 = lower deck 1 = upper deck side (LSB): 0 = A-side 1 = B-side 2 = C-side 2001
958174D01 en.I.1
KCECPU cannot see KCEPIO in LON network Data 1: Board index 1 ... 250, 0x01 ... 0xfa Data 2: Board deck/side deck (MSB): 0 = lower deck 1 = upper deck side (LSB): 0 = A-side 1 = B-side 2 = C-side
Copyright © 2017 KONE Corporation
1) Check cables between KCECCG and KCECOP (7.6.3) 2) Check travelling cable (7.6.4)
1) Check DIP switch settings on KCEOPT (7.13.2) 2) Check wiring XO2 to option board (7.6.13) 3) Perform Roll Call (14.7) 4) Board failure (Data1) (7.7.10)
1) Check wiring XO2 to PIO board (7.6.14) 2) Check DIP switch settings on KCEPIO (7.13.3) 3) Perform Roll Call (14.7) 4) Board failure (Data1) (7.7.10)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 2003 2 Missing FCB
FaultReason
FaultAction
KCECPU cannot see FCB in LON network
1) Check wiring XS2 to FCB board (7.6.15) 2) Check FCB side jumper (7.9.6) 3) Perform Roll Call (14.7) 4) Board failure (Data1) (7.7.10)
Data 1: Board index 1 ... 250, 0x01 ... 0xfa Data 2: Board side 0 = A-side 1 = B-side 2 = C-side 2004
2
Missing FOB
958174D01 en.I.1
Node supervision lost the node Data 1: Node index (floor number) 1 ... 250, 0x01 ... 0xfa = floor number
1) Check FOB wirings in shaft bundle (7.9.1) 2) Perform Roll Call (14.7)
Data 2: Node side 0 = A-side 1 = B-side 2 = C-side 2007
2
Missing FOBG12
Node supervision lost the node Data 1: Node index (floor number) 1 ... 250, 0x01 ... 0xfa = floor number
1) Check FOB wirings in shaft bundle (7.9.1) 2) Perform Roll Call (14.7)
Data 2: Node side 0 = A-side 1 = B-side 2 = C-side 2008
2
Missing EBD
Node supervision has lost EBD board 1) Check EBD wirings from network. (7.14.8) 2) Perform Roll Call (14.7)
2009
2
Missing ACU
Node supervision has lost ACU board 1) Check ACU wirings from network. (7.14.8) 2) Perform Roll Call (14.7)
2010
2
Missing CCG
KCECPU cannot see KCECCG in LON network Data1: deck info 0 = lower deck is missing 1 = upper deck is missing Data2: detection method 0 = fault detected by node supervision 1 = fault detected by roll call
Copyright © 2017 KONE Corporation
1) Check travelling cable (7.6.4) 2) Perform Roll Call (14.7) 3) Replace KCECCG board (14.16)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 2011 2 Missing FOBG23
958174D01 en.I.1
FaultReason
FaultAction
Node supervision lost the node
1) Check FOB wirings in shaft bundle (7.9.1) 2) Perform Roll Call (14.7)
Data 1: Node index (floor number) 1 ... 250, 0x01 ... 0xfa = floor number Data 2: Node side 0 = A-side 1 = B-side 2 = C-side 2012
2
Missing FOBG24
Node supervision lost the node Data 1: Node index (floor number) 1 ... 250, 0x01 ... 0xfa = floor number
1) Check FOB wirings in shaft bundle (7.9.1) 2) Perform Roll Call (14.7)
Data 2: Node side 0 = A-side 1 = B-side 2 = C-side 2030
4
Missing board in LON network
At least one LON board is missing in 1) See other missing board network. fault codes () 2) Check LON serial Data1: Type of first missing node communication cables for 1 = mul, 2 = cob, 3 = opt, 4 = pio, missing board (7.4.2) 5=fcb, 6=fob, 3) Check boards in LON 7 = dop, 8=din, 9=ccg, 10=eid network (7.4.3) Data2: Node index (floor number) 4) Perform Roll Call (14.7) 1 ... 250, 0x01 ... 0xfa Data3: Node deck/side deck (MSB): 0 = lower deck 1 = upper deck side (LSB): 0 = A-side 1 = B-side 2 = C-side
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName FaultReason Code 2031 3 Missing boards in Several (ten or more) LON boards LON network are missing in network. Data1: Type of first missing node 1 = mul, 2 = cob, 3 = opt, 4 = pio, 5=fcb, 6=fob, 7 = dop, 8=din, 9=ccg, 10=eid Data2: Start floor for missing boards 1 ... 250, 0x01 ... 0xfa Data3: End floor for missing boards 1 ... 250, 0x01 ... 0xfa Data4: Number of missing boards in shaft network 1 ... n
2032
4
Duplicated LON nodes in network
The LON boards planned to be work as parallel have been configured wrongly.
958174D01 en.I.1
FaultAction 1) Check LON serial communication cables for missing board (7.4.2) 2) Check boards in LON network (7.4.3) 3) Perform Roll Call (14.7)
1) The LON boards planned to be work as parallel must be configured again (7.4.6) 2) Perform Roll Call (14.7)
Data1: Node Id 1 = mul, 2 = cob, 3 = opt, 4 = pio, 5=fcb, 6=fob, 7 = dop, 8=din, 9=ccg, 10=eid Data2: Number of dublicated nodes 1 ... 15 Data3: Node (dip switch) index Date4: Network ID 2033
4
LON node busy
LON node data queue is full due to high LON traffic. Data1: Node Id 1 = mul, 2 = cob, 3 = opt, 4 = pio, 5=fcb, 6=fob, 7 = dop, 8=din, 9 = ccg, 10 = eid Data2: Node (dip switch) index Data3: Network ID
2034
4
Obsolete LON Node Found
KCECPU has recogniced unsupported LON board in system. Data1: Node Type 1 = MUL 2 = FCB 3 = FOB 4 = COB 5 = CEB 6 = OPT 7 = EID
Copyright © 2017 KONE Corporation
1) Make power break (main switch) (11.1) 2) Check LON serial communication cables (7.4.1) 3) Check boards in LON network (7.4.3) 4) Replace defective board (Data1) (14.12)
1) Remove or replace unsupported LON boards from system. 2) Make new Roll Call
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 2301 3 Magnet RFID failure
FaultReason
FaultAction
RFID tag in position magnet is faulty
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check position magnets (7.11.3) 3) Replace faulty magnet (7.11.14) 4) Perform shaft setup (9)
2302
1
Faulty magnet
a) Magnet installed upside down b) Magnet programming error
1) Check magnet installation (7.11.7) 2) Replace faulty magnet (7.11.14)
2303
1
Unrecognized magnet
a) Magnet has been added without making setup b) Damaged magnet
1) Perform shaft setup (9) 2) Replace faulty magnet (7.11.14) 3) Perform shaft setup (9)
2307
1
Software version failure on KCEDZS
Internal supervision has detected fault.
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2308
4
Serial communication failure on KCEDZS
a) Loose TTS cable connection, plug not fully plugged in to the connector b) Damaged TTS cabling c) TTS cables run through potential EMC noise sources d) Damaged board (could be any board connected to TTS network)
1) Check TTS cables and connectors (7.5.4) 2) Replace faulty board on TTS (may be any board connected to TTS) (14.14)
2309
1
Magnet upside down
a) Magnet is installed upside down b) Faulty magnet
1) Turn magnet to correct direction (7.11.16) 2) Replace faulty magnet (7.11.14) 3) Perform shaft setup (9)
2311
2
Magnet reading failure
a) Incorrect installation of magnet b) Incorrect installation of KCEDZS on car roof c) Magnetized object or foreign magnetic field close to magnet line d) Faulty magnet e) Faulty door zone sensor
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check that there are no magnetic objects nearby KCEDZS (7.12.2) 3) Check that KCEDZS is working properly at some other floor (7.12.3) 4) Replace faulty magnet (7.11.14) 5) Perform shaft setup (9) 6) Replace KCEDZS unit (14.20) 7) Perform shaft setup (9)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName FaultReason Code 2312 3 Unknown magnet Faulty magnet type
958174D01 en.I.1
FaultAction 1) Replace faulty magnet (7.11.14) 2) Perform shaft setup (9)
2313
1
Duplicate tag UID Two magnets with identical RFID UID 1) Replace magnet with installed in the shaft. duplicate UID (7.11.15) 2) Perform shaft setup (9)
2314
1
Terminal floor magnet missing
Terminal floor magnet was not found. 1) Replace faulty magnet (7.11.14) Data 1: 2) Perform shaft setup (9) 1 = Top floor 2 = Bottom floor
2315
1
Wrong driving direction during setup
a) Terminal floor or final limit magnets installed at the wrong end of the shaft b) Drive is rotating motor to wrong direction
1) Check terminal floor magnets (7.11.4) 2) Check final limit magnets (7.11.6) 3) Check motor rotating direction using RDF (7.14.18) 4) Check motor wiring (7.14.17) 5) Perform shaft setup (9)
2318
1
Magnets too close a) The gap between position magnets to each other is too small b) Foreign magnetic field or magnetized object in the shaft
1) Increase distance between magnets (7.11.9) 2) Remove foreign magnetized object from the shaft (7.14.44) 3) Perform shaft setup (9)
2319
1
Insufficient magnetic field from position magnet
a) Magnet is too far from KCEDZS b) Weak magnet c) Faulty KCEDZS
1) Check KCEDZS and magnet alignment (7.12.1) 2) Replace faulty magnet (7.11.14) 3) Perform shaft setup (9) 4) Replace KCEDZS unit (14.20) 5) Perform shaft setup (9)
2320
1
KCEDZS calibration data corrupted
KCEDZS calibration data corrupted
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2321
1
Calibration missing in KCEDZS
Calibration missing in KCEDZS
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 2322 1 KCEDZS calibration data validation error
FaultReason
FaultAction
KCEDZS calibration data validation error
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2325
1
KCEDZS board failure - Hall sensor stuck
Internal supervision has detected fault.
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2332
1
KCEDZS board failure - Internal communication
Internal supervision has detected fault.
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2333
3
KCEDZS a) KCEDZS connected to wrong connection failure connector on KCECCG b) Loose connection on KCEDZS cable c) Cable between KCEDZS and KCECCG defected
2334
1
KCEDZS side changed
Side A KCEDZS connected to side B 1) Check KCEDZS cable connector on KCECCG or vice versa. and connectors (7.12.4) 2) Perform shaft setup (9)
2336
4
KCEDZS board failure - Hall sensor pair comparison
Internal supervision has detected fault.
1) Replace KCEDZS unit (14.20)
2337
1
KCEDZS board failure - Faulty magnet sensor
Internal supervision has detected fault.
1) Make manual reset with RESET button on KMI (11.2) 2) Check KCEDZS and magnet alignment (7.12.1) 3) Replace KCEDZS unit (14.20)
2339
1
KCEDZS 24 V power supply failure
KCEDZS has detected too low or too 1) Check that all required high supply voltage 24VDC powers are installed (13.5) 2) Check KCEDZS cable and connectors (7.12.4) 3) Check 24V power supply and cables (13.2) 4) Replace KCEDZS unit (14.20)
Copyright © 2017 KONE Corporation
1) Check KCEDZS cable and connectors (7.12.4)
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName FaultReason Code 2340 1 KCEDZS board Internal supervision has detected failure - 5 V power fault. supply
FaultAction
2341
1
KCEDZS board failure - 3.3 V power supply
1) Check 24V power supply and cables (13.2) 2) Make manual reset with RESET button on KMI (11.2) 3) Replace KCEDZS unit (14.20)
2342
1
KCEDZS board Internal supervision has detected failure - Reciprocal fault. communication
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2343
1
KCEDZS board Internal supervision has detected failure - 3 V fault. reference voltage
1) Check 24V power supply and cables (13.2) 2) Make manual reset with RESET button on KMI (11.2) 3) Replace KCEDZS unit (14.20)
2345
3
KCEDZS Internal supervision has detected electronic fault. nameplate missing
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2349
1
KCEDZS Setup data lost
Data recorded during setup lost
1) Perform shaft setup (9) 2) Check KCEDZS and magnet alignment (7.12.1)
2350
1
Faulty magnet detected during setup
Faulty magnet detected
Internal supervision has detected fault.
1) Check 24V power supply and cables (13.2) 2) Make manual reset with RESET button on KMI (11.2) 3) Replace KCEDZS unit (14.20)
1) Replace faulty magnet (7.11.14) Data1: Number of magnets with type 2) Perform shaft setup (9) identified by Data2 read before failure Data2: If value > 127 the faulty magnet is deceleration magnet, else floor magnet.
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
Fault Priority FaultName FaultReason Code 2351 1 KCEDZS board Internal supervision has detected failure - EEPROM fault
958174D01 en.I.1
FaultAction 1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2352
4
KCEDZS board internal failure
KCEDZS has detected a failure in the 1) Make manual reset with board internal supervisions. RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2353
1
Inconsistent magnet reading
1) Incorrect installation of the magnet 2) Incorrect installation of KCEDZS on car roof 3) Magnet upside down 4) Magnetized object or foreign magnetic field close to magnet line 5) Faulty magnet 6) Faulty KCEDZS
1) Check KCEDZS and magnet alignment (7.12.1) 2) Check position magnets (7.11.3) 3) Replace faulty magnet (7.11.14) 4) Perform shaft setup (9) 5) Remove foreign magnetized object from the shaft (7.14.44) 6) Check that KCEDZS is working properly at some other floor (7.12.3) 7) Replace KCEDZS unit (14.20) 8) Perform shaft setup (9)
2355
1
KCEDZS board failure - variant detection
Internal supervision has detected fault.
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2356
1
KCEDZS board failure - Variant detection at startup
Internal supervision has detected fault.
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2357
1
Too many position Too many position magnets installed 1) Check that magnets are magnets installed according to shaft diagram (7.11.19) 2) Perform shaft setup (9)
2368
1
Final limit magnet Faulty final limit magnet. failure Data 1: 1 = top final limit 2 = bottom final limit
Copyright © 2017 KONE Corporation
1) Check final limit magnets (7.11.6) 2) Replace faulty magnet (7.11.14) 3) Perform shaft setup (9)
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 2371 3 TTS communication disturbance detected by KCEDZS
958174D01 en.I.1
FaultReason
FaultAction
a) TTS cable connector is loose on any board b) TTS cable damaged c) Electromagnetic noise interfering TTS communication
1) Check TTS cables and connectors (7.5.4) 2) Check earthings (7.6.7) 3) Check for sources of electromagnetic noise (7.14.30)
2380
1
KCEDZS board Internal supervision has detected failure - RAM test fault.
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2381
1
KCEDZS board Internal supervision has detected failure - ROM test fault.
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2383
1
KCEDZS board failure - Fault log corrupted
Internal supervision has detected fault.
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2384
1
KCEDZS board Internal supervision has detected failure - Test input fault.
1) Make manual reset with RESET button on KMI (11.2) 2) Replace KCEDZS unit (14.20)
2390
4
KCEDZS board failure - Stack overflow warning
Internal supervision has detected fault.
1) Make manual reset with RESET button on KMI (11.2)
2391
4
KCEDZS board failure - interrupt warning
Internal supervision has detected fault.
1) Make manual reset with RESET button on KMI (11.2)
4000
2
No initial configuration
KCEAPM Faults KCEAPM initial configuration missing.
Copyright © 2017 KONE Corporation
In case of SAG: 1) Check the LAN connection between KCEAPM and SAG. 2) Reboot KCEAPM and SAG .
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 4001 2 Data link failure.
958174D01 en.I.1
FaultReason
FaultAction
Connection to Kone Monitoring Center (KMC) has failed and KCEAPM has not been able to send faults to KMC in 6 hours.
In case of SAG: 1) Check the LAN connection between KCEAPM and SAG. 2) Check that the SAG has Global SIM. 3) Reboot KCEAPM and SAG. 4) If after reboot the error remains active for 5 minutes, replace SAG. In case of telephone line: 1) Check that the telephone cable is connected between KCEAPM and wall socket. 2) Make a test call. 3) If test call failed, insure that the telephone line is connected and active. 4) If test call failed and the telephone line is active, replace KCEAPM.
4002
1
PSTN line missing KCEAPM has lost PSTN line.
In case of SAG: - Check that telephone cable is connected from X1 to SAG. - Check that SAG is powered and connected to GSM/3G network. - Reboot SAG. If fault does not recover, replace SAG and phone cable. In case of telephone line: - Check that telephone cable is connected from X1 to wall socket. - Insure that the telephone line is connected and active.
4003
2
Routine call failure Last routine call has failed despite retrials.
Copyright © 2017 KONE Corporation
Make a test call. If alarm test call works normally, ask local KC3 operator to check configuration remotely, or check routine call setting by local configuration means. If problems persists, check other fault codes.
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 4007 4 Watchdog: Data Storage process restarted
FaultReason
FaultAction
VISIBLE ONLY IN KMC (KONE MONITORING CENTER). This fault is generated when a process or application was restarted by watchdog.
Update software, if fault occurs frequently.
4008
4
Watchdog: KBM Interface process restarted
VISIBLE ONLY IN KMC (KONE MONITORING CENTER). This fault is generated when a process or application was restarted by watchdog.
Update software, if fault occurs frequently.
4009
4
Watchdog: Fault logger process restarted
VISIBLE ONLY IN KMC (KONE MONITORING CENTER). This fault is generated when a process or application was restarted by watchdog.
Update software, if fault occurs frequently.
4010
4
Watchdog: Call handler process restarted
VISIBLE ONLY IN KMC (KONE MONITORING CENTER). This fault is generated when a process or application was restarted by watchdog.
Update software, if fault occurs frequently.
4011
4
Watchdog: SNMP VISIBLE ONLY IN KMC (KONE Interface process MONITORING CENTER). This fault restarted is generated when a process or application was restarted by watchdog.
Update software, if fault occurs frequently.
4012
4
Watchdog: HW VISIBLE ONLY IN KMC (KONE manager process MONITORING CENTER). This fault restarted is generated when a process or application was restarted by watchdog.
Update software, if fault occurs frequently.
4013
4
Watchdog: System restarted
VISIBLE ONLY IN KMC (KONE Update software, if fault MONITORING CENTER). This fault occurs frequently. is generated when KCEAPM was restarted. Restart can be triggered by power failure, sofware update or watchdog.
4015
1
Alarm button is stuck
Alarm button is stuck or kept pressed Check alarm buttons, longer than one minute. release or replace if needed.
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 4016 1 24V power failed (mains missing)
FaultReason
FaultAction
KCEAPM is without 24V mains and runs with battery.
This fault is active if mains is turned off and KCEAPM runs on battery backup. If elevator is powered on and fault remains, check XM31 cable and replace if needed.
4017
1
12V power failed (battery failure)
KCEAPM is without battery power and runs with 24V.
Check the battery (on car roof) functionality.
4018
1
No connection to KCECPU
KCEAPM is not able to initiate connection to KCECPU.
Disconnect from KCEAPM the Ethernet cable that is not going to KCECPU. Make factory reset by pressing RESET button for 15 seconds and release the button. Wait two minutes for system to set up and reconfigure itself. In the case of telephone line, request service center to configure the device remotely. Reconnect the Ethernet cable to KCEAPM.
4021
1
Multiple KCECPUs detected
Unconfigured KCEAPM has detected Disconnect from KCEAPM multiple unconnected CPUs and can the Ethernet cable that is not decide which one connect to. not going to KCECPU. Wait one minute before reconnecting the Ethernet cable.
4022
2
Too old KCECPU KCEAPM has detected incompatible Update either KCECPU or SW version. SW version of KCECPU. KCEAPM SW to compatible version.
4023
2
SW Update failed SW update has failed.
Repeat SW update. Make sure that the valid KONE USB memory stick contains only one SW package. If the problem persists, make sure that you have the KCEAPM's SW package on the memory stick.
4024
2
Invalid memory stick detected
Remove memory stick. Repeat SW update with valid KONE USB memory stick.
Invalid memory stick detected
Copyright © 2017 KONE Corporation
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 4025 2 Invalid SW detected
FaultReason
FaultAction
Invalid SW detected
Remove memory stick. Transfer KCEAPM's SW to the valid KONE USB memory stick, and make sure that there is only one SW package on the memory stick. Repeat SW update procedure.
4026
2
Old configuration file in use
Due to filesystem error, old configuration file was taken in use.
Do factory reset to KCEAPM.
4027
2
Phone-application VISIBLE ONLY IN KMC (KONE Update software, if fault restarted APIMONITORING CENTER). This fault occurs frequently. provider is generated when API-provider is in bad state and was restarted by phoneapplication.
4028
2
Watchdog: SLFS VISIBLE ONLY IN KMC (KONE process restarted MONITORING CENTER). This fault is generated when a process or application was restarted by watchdog.
Update software, if fault occurs frequently.
4030
4
Packet lost in ethernet communication
No action
201
2
Parameter database is corrupted
202
1
Invalid configuration
203
1
1000
1
Fault in ethernet communication
KCEGC Faults (Group Controller) Application was unable read configuration from parameter database.
Application was unable to start a subsystem with the current configuration. Invalid software Application was unable to start a package subsystem with the current configuration. Some defaults and resources provided by software package are missing. Group has no lifts This fault is activated if no lifts are found in 5 minutes after the group application has been started or when all the lifts go offline.
Copyright © 2017 KONE Corporation
Update parameters from backup or set manually feature specific parameters. Fix errorneous parameter and restart the application. Check known software issues and update the node software.
Check that lift is powered and ethernet cables are connected. Check also lift configurations for correct group id. For C-process cases configure the lifts to group controller.
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KCE FAULT CODES R12.0
958174D01 en.I.1
Fault Priority FaultName Code 1001 2 Lift network connection error
FaultReason
FaultAction
This fault is activated if connection to a configured lift has not been established in 5 minutes after the group application has started or immediately when connection is lost during normal operation.
1002
2
Lift unsupported protocol version
Protocol version mismatch is detected at connection handshake phase.
Check that lift is powered and ethernet cables are connected. For C-process cases check that group controller configurations for lift ip address, port and lift type are valid. Check also lift configurations. Check lift and group controller software versions. Check that lift types are correct in configuration.
1004
2
Parameters sent by lift are invalid
1005
3
1006
3
1007
1
Lift configuration error Conflicting main floors Conflicting floor heights Auto configuration failed
1008
1
2000
1
2101
2
2102
2
2103
2
2111
2
Check lift configuration.
Parameters sent by lift are conflicting Check lift configurations.
Parameters sent by lift are conflicting Check lift shafts and lift configurations. Autoconfiguration phase has Check that all software in detected problems with lifts and group are configurations while validating the compatible and revert to contents. older software. Conflicting lifts Ids Autoconfiguration phase has Check that all lift Ids are detected problems with conflicting lift unique and restart lifts. IDs. Groups has no call This fault is activated if no call giving Check that lift is powered giving devices devices are found in 5 minutes after and ethernet cables are the group application has been connected. Check also lift started or when all call giving devices configurations for correct go offline. group id. For C-process cases configure the risers or RCGIF service to group controller. Riser network This fault is activated if connection to Check that riser is powered connection error a configured riser has not been and ethernet cables are established in 5 minutes after the connected. Check that group application has started or group controller immediately when connection is lost configurations for riser ip during normal operation. address, port and riser type are valid. Check also possible riser configurations. Riser unsupported Protocol version mismatch is protocol version detected at connection handshake phase. Riser invalid group Riser tries to initialize connection with id wrong GroupId Missing buttons Group receives stuck button or offline from floor events for all buttons on some floor. These buttons have been online previously.
Copyright © 2017 KONE Corporation
Check riser and group controller software versions. Check riser configuration. Read faults on lifts and repair riser buttons on the floor
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 3001 1 KEG missing
958174D01 en.I.1
FaultReason
FaultAction
Group application notices during startup that KEG is not defined.
Define the installation specific Kone equipment number for group controller (KEG) or restore the original configuration from backup. The backup contains also the KEG. Check the compatibility of different hardware nodes from release notes and check the failed hardware node that it is a genuine KONE equipment. Replace invalid hardware. Check the compatibility of different hardware nodes from release notes and check the failed hardware node that it is a genuine KONE equipment. Replace invalid hardware or update software. Check if the KEG is correct for current installation. If not replace the board with a new one a restore the correct backup or set the KEG manually for the new board. Or with Kone maintenance tools enable the automatic pairing for this board. Check the compatibility of different hardware nodes from release notes and check the faults in the lift. Replace invalid hardware.
9101
1
Hardware authentication failed with lift
Hardware authentication failed with lift CPU hardware. Possible reasons for failing authentication are lift sends an invalid response for the challenge, duplicate chip serial numbers detected or the sequence has timed out The group controller is not connected to the lift with failed hardware authentication. Lift works in single lift mode.
9102
1
Unsupported hardware authentication method
9103
1
Manual pairing needed
Group controller tries to connect to lifts but the pairing data is not available for this group controller. And this hardware node has never been paired before.
9104
1
Pairing failed
Reading of the pairing data from lift failed i.e. lift does not respond or writing of pairing data to lift failed.
3001
2
RTC battery empty
3101
1
Unsupported secure chip
6001
1
MAC conflict
6002
1
Linux Platform Faults The node has detected that the RTC The node has detected that battery is empty. the RTC battery is empty. The software detected an No connection to lifts are invalid/unsupported secure chip or allowed. Lifts are working in the secure chip communication failed. single lift mode.
Node has detected another node using the same MAC address as the local node. IP address conflict Node has detected another node announcing services using the same IP address as the local node has.
Copyright © 2017 KONE Corporation
Find conflicting boards and replace either of them. Find conflicting boards and reconfigure either of them.
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KCE FAULT CODES R12.0
Fault Priority FaultName Code 6003 1 Subnet conflict
6004
1
No address assigned
6005
1
Link flap
6006
1
Network loop
6101
1
Duplicate IP address
958174D01 en.I.1
FaultReason
FaultAction
Node has detected that multiple network interfaces are using the same or overlapping IP subnets. The source of network addresses can be device static network configuration and/or DHCP server(s).
Check that network settings are according to the site network specifications. If settings are correct, consult the site network administrator. Please note that an external DHCP server may be giving the conflicting network settings. As a temporary solution, you may disconnect the network cable to the external network.
Node has a network interface configured for DHCP address assignment. The interface has not received an address within allocated time.
If static address is to be used, configure static address operation. If dynamic address is to be used, check the DHCP server is operating and properly configured. Verify the network cables Multiple link down/up events have been detected on a network port are intact and properly within monitoring period. This may be plugged into the connectors. caused by faulty cabling, misrouted Verify the cables are not cabling, failing board, failing routed next to powerful connected device or multiple sources of interference (e.g. restarts/power cycling of the lift motors). Verify the device connected device. connected to the port is functioning properly. Replace faulty cable or board (can be the node reporting failure or the connected board).
Broadcast messages sent to the network are echoed back to the interface that sent them. The fault persists until at least 1 minute has passed since last observed echoed message.
Verify the network configuration, both the software and the physical connections. In configuration, at least one device in the ring must be configured as Ring Network Bridge. Remove any connecting cables not specified to be installed. The node has detected IP packets Find conflicting boards and coming from same source IP address reconfigure them. but with different MAC addresses.
Copyright © 2017 KONE Corporation
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