ITSS - Infinity Presentation [PDF]

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ITSS – Infinity readiness Together, Everything is Possible

Agenda Company Overview

Service Offerings Infinity Team profile Infinity Projects ITSS Org structure Future Road Map

Summary

Together Everything is Possible

Company Overview Together Everything is Possible

18 International Offices

Geneva (HQ) Riyadh

Luxembourg Paris

Dubaï Cairo

Mexico

Bangalore

Casablanca Miami

Chennai

Tunis

Santo-Domingo Panama Costa Rica

Nairobi Johannesburg

Singapore

Performing the 1st Temenos Infinity

Completed the 1st Partner Led

The 1st Partner to obtain the new

Implementation with Avoka

TAFC to TAFJ Migration

Temenos Upgrade Certification

Together Everything is Possible

What sets us apart

TRUSTED BY 220+ CUSTOMERS IN 43 COUNTRIES

450+

CONSULTANTS ACROSS THE GLOBE

TEMENOS REGIONAL PARTNERSHIPS: LATAM, MEA, FST, ASIA

20 YEARS OF OUTSTANDING SERVICE DELIVERY

ITSS Infinity Journey – Key milestones

Jan

ITSS' own Infinity Onboarding solution developed

with HID, ONFIDO, DocuSign, Full Infinity FACEPhi, and team OneSpan

onboarded (Arch, TL, UI/UX Developers, Scrum Master, QAL, BA)

ITSS is DBX Certified Partner

Sep

2020

Oct

Nov

Infinity Team – LATAM and Africa formed with 6 and 8 consultants AIBK and SCB Project confirme d to ITSS for Infinity Impleme ntation

Dec

Feb

Infinity ODC Signed with Temenos for multiple clients (GMF, Diners Club etc)

Mar

Infinity Team – ME formed with 5 strong consultants BCI Peru - Infinity Corporate Implementation signed with Temenos Project Castle Kickoff with Temenos

GLOBAL Bank Panama Infinity Implementation signed with Temenos DIB UAE - Kony outsourcing services signed

Apr

May/Jun

Total team size Total team size of 70 consultants of 25 consultants Project Castle Phase 1 completed Project Global Bank kick started Project BCI Peru kick started Project ATB Tunisia started

Projected: 100+ consultants by end of Q3’21

2021

Together Everything is Possible

ITSS Infinity Service offerings Professional/Managed Services • •

• •

Digital Transformation strategy End to End Development • Customization • Bank End Integration • Performance tuning Hardware scoping & Sizing Platform / Product upgrade

•

•

UI/UX • Information Architecture • Prototyping • Branding and UI Design • Competitive Analysis Channel porting

• • • • • • •

Mobile banking Internet Banking (Responsive Web) Retail Banking Business Banking (SMEs) Spotlight Origination/Onboarding Customer Engage Corporate Loan Origination Wealth Management

• •

Testing • Application Testing • Testing Security Products • Performance testing • Test Automation Application maintenance Migration (As-Is to To-Be)

Integration Services

Infinity Products • •

•

Fully Primed

Joint Develop ment

Staff Augmentatin

Go-to-Market packaged products and customer Integration services • Onboarding solutions with - HID, ONFIDO, DocuSign, FACEPhi, and OneSpan

Infinity Team – Current and Projected 100 strong Infinity project team. Onboarded and available. Growing A multicultural team spread across 5 continents 60+K hours of Project Management Experience Capacity to run 10 concurrent Scrum / Scrum of scrum projects

Scrum certified Project Leadership. Also, well versed in classical RUP/Waterfall methodology Strong Banking domain expertise

Projected team size by end of Q3: 100+

Together Everything is Possible

ITSS Infinity Team Role

Current #

Project Director Project Manager/Scrum Master Lead Business Analyst

2 6 4

Solution Architect Technical Lead Developers – Full Stack

3 11 32

UI/UX Designer QA Lead Testers

4 1 5

Trainer Installation Consultant Total

1 1 70

USA

Nigeria

Africa

Mexico (Honduras) Mexico

Tunis

Luxembourg

Geneva

Bangalore

Ethiopia Egypt Dubai

Dominican Republic

Together Everything is Possible

Infinity Team – Project hierarchy Scrum Evangelization

Knowledge Mgmnt

Kanban

Cont.Improvement

Quality Focus

Team Velocity

C.O.L.L.A.B.O.R.A.T.I.O.N Scrum master/ Project Manager

Scrum Team 2

Scrum Team 1 Scrum master/ Project Manager

UX/UI Consultant (Designer)

Senior Test Consultant/ QA Lead

Technical Lead

Infinity Solution Architect

Senior Test Consultant/ QA Lead

Technical Lead

Infinity Solution Architect

Lead Business Analyst

Manual / Automat Testers

Installation Engineers

Infinity Solution Architect

Lead Business Analyst

Manual / Automat Testers

Installation Engineers

Additional Local Project Managers Frontend/ Form Developers

Integration/ Services Developers

Full stack Developers

Scrum master/ Project Manager

Additional Local Project Managers

Offshore

UX/UI Consultant (Designer)

Lead Business Analyst

Frontend/ Form Developers

Integration/ Services Developers

Full stack Developers

Manual / Automat Testers

Installation Engineers

Scrum Team 3

Onsite/ Nearshore

Project Director

UX/UI Consultant (Designer)

Senior Test Consultant/ QA Lead

Technical Lead

Additional Local Project Managers

Frontend/ Form Developers

Integration/ Services Developers

Full stack Developers

The initial team will become the primary scrum team If multiple scum teams required. Additional scrum team composition might change based on requirements and required specialities. Project director and scrum master will be responsible to form additional scrum teams.

Together Everything is Possible

Infinity Projects Few of the projects currently in progress: Location

Customer

Team size

Project Duration

Delivery Methodology Channels (Scrum?)

Panamá

9 people

12 months Hybrid*

Mobile Web

Perú

9 people

12 months Hybrid*

Web

Tunisia

4 people

2 years

Agile

• Responsive Web • Mobile Android and iOS • Tablet Android and iOS.

Infinity product scope

Integration services • MS Azure API Manager (integration with external services and core banking) • Sistemas Móviles(SMS). • ForgeRock

• Spotlight • Corporate Banking(Mobile/Web) • Onboarding • Retail Banking(Mobile/Web) • Wealth(Mobile/Web) • Spotlight HID (Infinity) • Corporate Banking(Web) Active Directory (Spotlight) • • • • • •

T24 through IRIS APIs. SMS/Email Notifications (Gatway) Digital Transformation of Push Notifications (Google, Apple, ) ATB frontend Document Management Sytem (ECM / Retail banking. FileNet) SME banking. Onboarding / Origination Origination / Onboarding. Authentic ID: ID Scan Spotlight / Admin Console. Plaid: connect external bank accounts. IDology: ID verification Corporate origination. RedHat Process Automation Manager PAM (workflow – post customer request submission)

*Hybrid – blend of scrum & waterfall models

Together Everything is Possible

Project Methodology – Scrum Delivery Framework Discover

Design

Deliver

Deploy

Project Management/Governance

• • • • •

2-4 weeks sprint

Business case and Budget Contractual Agreement Initial Requirement s High level release plan Ready Team

Incremental Updates Grooming sessions Sprint Review

Retrospective meeting

• Customer Prioritized stories

• Review Product catalog • Estimate • Determine How to? • Commit

• Stories committed for the sprint • Tasks with estimated hours available • DOF, Acceptance criteria defined

Together Everything is Possible

Delivery Approaches Accelerated Go-to Market

3-4 Months duration

Accelerated Go-to Market

Initiation

SOW Finalization

Discover

Deploy* Design* Develop* Iterative Approach Technical Design

OOTB Walkthrough Product catalogue Device scope

Sprint N : Planning, Daily stand-up, integration, configuration, unit testing, SIT Sprint Demo

• For start-up and small banks • Fast Time-to-market • Max 5% customization in OOTB • Rapid implementation using component model • Minimal project management overheads • Daily coordination with clients

Closure

Deployment Support Training

High customization package

6 months & Above

Continuous build & Integration Program Approach Evaluation (PAE)

High level requirement analysis Business Case evaluation

Initiation

High level plan Risk Mgmt., Communication plan finalization Team, Governance finalization

Discover

Epic, stories/FSD,NFR, Interface reqs, Test requiremets Branding, UI assets Effort/Size Detailed plan Release, Sprint plan Architecture

Design* Detailed Technical Design Coding Standards

Develop* Iterative Approach Coding, Configuration, integration, Unit Testing, Code review

Deploy* User acceptance testing and support

Deployment runbook handover

System Integration Testing, Performance Testing Sprint Demo, Retrospectives Sprint N : Planning, Daily stand-up , Grooming

CHANGE MANAGEMENT, QUALITY ASSURANCE & CONTROL, RISK MANAGEMENT

Closure

Review against SOW Closure checklist Release Notes Training

Post-Prod Support

High customization package • Digital Transformation engagement • Omni channel support • Clear Baselined Functional and Non-functional reqs. • Publish Learnings and Best practices • Deep trainings and handover to enable post prod platform use.

Together, Everything is Possible

Service Delivery Organization Executive Director Services

Administration Team, HR, Finance

Delivery Management Middle East Delivery Manager

Africa Delivery Manager

LATAM/Caribbean Delivery Manager

SOUTH America Delivery Manager

Europe Delivery Manager

• • • •

Program Delivery (KPI) Operations Strategy / Proposals Escalations / Sales Support

Cloud Architects

• • • •

Service Delivery / PMO Subject Matter Expert Solution Development Training / Certification

• • • • •

Talent Acquisition Technical Formation of Resources Pre-Sales Back Office RFP / RFI / RFQ Support

Project or Program Management

Expert Services

Business Consulting

Technical Consulting

(Upgrade, Migration, Development and Support)

Infinity Services

Analytics & Datalake

Technical and Product Specialists

Recruitment and Training Team

Pre-Sales Team

Infinity - Future Road Map

2022 Q4 Oct-Dec’21

• Capacity to support 100% of L3 partner outsourcing deals

Q3 Jul-Sep’21

• 100+ Infinity team Size

• Scalable and matured Scrum delivery model

• Fully independent scrum teams with steady growth

• 100% Infinity certification

• Metrics driven development

• Project partnership across all global market regions

• Set up Innovation lab • Integration POCs • Building region specific onboarding • Productization – packaged apps

• Joint Go-To-Market Strategy • 25 New project engagements

• 360 deg product and market feedback

• Maintenance and enhancement support for existing customers • 50 new customer logos • Organic growth through service relationship

Together Everything is Possible

Key Asks and Take Aways ITSS is fully geared to, • Fully own and deliver development and enhancement projects • Perform all 3rd party integrations • Provide Post-Production support as a managed service • Do joint Pre-sales with Team Temenos - build prototypes, customer demos etc

Together Everything is Possible

THANKYOU YOU THANK

Appendix

Together Everything is Possible

EUROPE

AMERICAS

ASIA

AFRICA

MIDDLE EAST

Project Castle – Case study Project Objective: Develop role-based user interface for specific user agents at banks to use Transact R21 model bank functionalities. This will make Transact platform more user friendly and accessible for specific user agents. Project Scope: • UI development on Kony platform Web Channel • Integration framework : API integration and 4.5 months management duration • End-to-end Requirement analysis and management •

End-to-end API management

•

Hybrid testing : Kony and Transact

•

Documentation and handholding for Go live

Peak Team Size: 20 FTEs

Tools & Services Used • Leverage Infinity and Transact R21 tool stack • Use MS teams , SharePoint, MS Excel and Redmine to boost COVID Readiness Accomplishment: • 41% faster Go-To-Market •

Managed 35% requirement volatility. Saved 25% cost escalation for client

•

Reusable test scenario repository to serve as a candidate for automation

•

Integrated Kony-Transact testing approach

•

10% faster onboarding of team by leveraging knowledge management framework and known error database (KEDB)

Project Execution Methodology • • Agile – Iterative methodology • Distributed team structure in India, UAE, Nigeria, Mexico City and Luxembourg Best Practices Continuous build and Integration for improved efficiency and productivity

Change Management Process brings requirement discipline

Minimal service disruption due to COVID crisis by– alignment with client timing and extended service windows

Pro-Active Risk Management mitigates risks

Scrum Methodology helps team reach project goals on time with accuracy Together Everything is Possible