Grade E Book [PDF]

Zitiervorschau

Security Training Academy

Security Training Academy SECURITY GRADE E NOTES MODULE 1: PERSONAL HYGIENE AND GENERAL APPEARANCE

Personal hygiene includes the health rules that a security officer should adhere to in order to keep fit and healthy. The aim is absolute cleanliness. By keeping ourselves clean, we remove germs which may cause diseases. We are the image of our company and therefore we must respect ourselves and our uniform. PERSONAL CLEANLINESS; SKIN; HANDS; NAILS; CARE OF FEET; CARE OF TEETH; HEAD; CLOTHING; MING AND HABITS; SMOKING; SOCKS; FRESH AIR; FOOD AND CARE OF FOOD; SPITTING; EXERCISE; REST; SLEEP. MODULE 2: BASIC OCCUPATIONAL SAFETY

The Security Officer must protect clients' property as a whole, it is necessary that he knows the safety signs to report instances of failure to observe safety measures and signs. SYMBOLIC SAFETY SIGNS

Symbolic safety signs consist of three parts:  Shape  Color  Pictogram CATEGORIES OF SYMBOLIC SAFETY SIGNS SAFETY SIGN GENERAL FIRE

SHAPE Square Square

COLOUR Green White

PICTOGRAM White Red

WARNING PROHIBITORY MANDATORY

Triangular Circular Circular

Yellow White Blue

Black Red White

DANGERS OF SMOKING IN NON-SMOKING AREAS

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Loss of lives Loss/damage to property Loss/damage to production time.

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FUNCTION Give directions/information Give location and type of firefighting Warns against dangers equipment Forbid to do Deal mainly with protective clothing. The signs are law and must be obeyed

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MODULE 3: BASIC PUBLIC RELATIONS

The Security Officer is the first person to be seen or comes into contact with, it is necessary that he acts professionally at all times. FAVOURABLE IMPRESSIONS WHEN ADDRESSING THE PUBLIC  

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Smartly dressed Act professionally Communicate effectively Show concern Demonstrate good manners

ADDRESSING CLIENT REPRESENTATIVE 

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Be helpful

Courtesy Friendliness Dignity

BAD IMPRESSIONS TO THE GENERAL PUBLIC

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Poor Communication Disinterest Poor Attitude Exploitation Incompetence Crude Speech Abuse of Authority

MODULE 4: ROLE AND FUNCTION OF SECURITY The Security Officer must know what is expected from and roles to perform his tasks correctly. CATEGORIES OF SECURITY   

Security of information Security of material, equipment and assets Security of personnel

AIM OF SECURITY      

Sabotage does not take place Terrorist action does not succeed Classified information does not fall into wrong hands The undermining, subversive and propaganda efforts of the enemy shall not succeed Prevent enemy action from breaking through the security system Facilitate investigations through the SAPS Make all concerned security conscious

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PRINCIPLES OF SCURITY  

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Embrace all persons who have access to all premises containing classified information and material Designed that they can detect persons who endanger the security of classified and material and provide for their exclusion and removal. Prevent access to classified information and material by any unauthorized person and be so designed that they can provide for the dangers of compromising of information through carelessness. Be based on the principles that classified information should be made known to those who really need to know.

CONTRIBUTION OF SECURITY PERSONNEL  

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Not to be discriminatory Identify and report basic grievances by the workforce Recognize traps sets by the enemy

VULNERABLE POINTS

AREAS

AND

VITAL

VULNERABLE AREAS    

Damaged doors, windows or fences. Areas with poor illumination Drainage pipes and manholes Trees, buildings etc., next to fence

VITAL POINTS      

Computer rooms Electricity supply Safes Water reservoirs Petrol pumps Gas supply

MODULE 5: BOMBS, EXPLOSIVES DEVICES AND FIREARMS To prevent terrorism, the Security Officer must know the terrorist weapons and be able to identify them. DIFFERENT FIREARMS  Automatic or semi-automatic rifles  AK47, AKM and other AK weapons  Machine Pistols  Scorpion sub-machine gun  UZI  Pistols  Makarov pistol  Kotare pistol  Z88  Revolvers

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Various makes and sizes e.g. .45 Magnums and .38 Special SHOTGUNS Various makes and sizes e.g. Automatic Semi-automatic and Pump action

TYPES OF BOMBS Military Home-made MILITARY Limpet mines Demolition CGARGES Black widow anti-personal mines TM 57 and TM 46 Anti vehicle mines 200g and 400g T.N.T. blocks RGD 5 and Fl offensive hand grenades POM — Z anti-personnel mines RPG 7 SAM 7 and 9 (AIRPLANES) 60mm and 82mm mortars 122mm high explosives rockets HOME-MADE 

Thrown by hand Molotov cocktails

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Send through the post Letter/parcel bombs

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Left unattended Briefcase/parcel bombs

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Parked near target Vehicle bombs

TARGETS OF TERRORISTS Essential services — Gas, Electricity, Water Officialdom- Courts Police Stations High density population areas — shopping centers, Sport Complexes Transport Links — Trains, Busses. Communication Centers — Telkom, SABC Fuel and industrial installations

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IMMEDIATE ACTION DRILLS ON DISCOVERING A BOMB      

Do not panic and cause panic Notify control room Mark location of bomb Safe guard the immediate area Do not touch or handle the bomb

IMMEDIATE ACTION DRILL AFTER A BOMB EXPLOSION     

Do not panic and cause panic Notify control room Activate emergency procedures Secure the location Attend to the injured

MODULE 6: DISCIPLINE PRACTICAL MODULE 7: BASIC SELF DEFENCE PRACTICAL MODULE 8: OBSERVATION It is the duty of the Security Officer to develop his ability of observation to such an extent that he is able to achieve the main aims:  To supply a true account which would enable the court to come to a logical conclusion?  To ensure that clues which would be of assistance in solving crime, are not overlooked or lost.  To be capable to observe and describe minutely, objects and scenes of crime. OBSERVATION SHOULD BE TACKLED SYSTEMATICALLY

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Get a complete picture of the situation itself. Work in straight line or circles.

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OBSTACLES WHICH HAMPER OBJECTIVE OBSERVATION          

Nervous tension Fear Aggression Prejudice Occupation Religion Suggestion Ethical relations Political belief Self-protection

SENSES USED DURING OBSERVATION     

Eyes Ears Feeling Nose Taste

OBSERVATION OF PEOPLE 

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Build - Stout; Slender; stocky; muscular; athletic; paunchy; stoops. Race - White (SA foreigner), yellow, brown, black

Age - Approximate age Sex- Male/female Hair - Color, straight, wavy, curly, long, short, bold, Afro, etc. Height - Approximate height in meters

OBSERVATION OF VEHICLES

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Color - Light, Dark, Bright, Dull, metallic Make - Nissan, Ford, Opel Model - Langley, Escort, Monza Registration No – Type of plate and number Year of manufacture - If possible Description - Tires, accessories, condition

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OBSERVATION OF OBJECTS

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Description Size Color Form Peculiar features Signs of damage Wear and tear

MODULE 9: GUARDING AND PATROLLING

The Security Officer must know the security risks, emergency procedures and unsafe acts and conditions to ensure that he protects the client's property effectively. AIM OF PATROLLING

To prevent any unauthorized entry into the premises and if it occurred, to trace it. To prevent any irregularities and if it occurred, to trace it. SECURITY RISKS

Trespass Breaking and Entering Armed Robbery Sabotage Theft Arson Fraud Terrorist Attacks GENERAL PROCEDURES IN AN EMERGENCY In case of an emergency, the guard on patrol must:  raise alarm  Portable radio  Sirens placed on different locations on the premises.  His whistle  Emergency telephones

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CIRCUMSTANCES UNDER WHICH ALARM SHOULD BE RAISED

Fire Attempted forced entry Presence of unauthorized persons or vehicles Discovering suspicious articles, incidents or activities. Attempted interference with security protective devices EQUIPMENT OF THE GUARD

Baton Torch Whistle Handcuffs Radio Dogs in certain circumstances Fire arm in certain circumstances PHYSICAL BARRIERS USED ON PREMISES

Fences Gates Turnstiles Doors Counters Windows Booms Burglar Proofing Safety doors PRINCIPLES OF PERFORMING PATROLS

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Be sure that your radio is in good condition. Take all your equipment along Never use a set pattern Walk in the shadows and dark spots Report any irregularities Be observant at all times and ready to react. Leave your area only to assist somebody. Turn back on tracks regularly. Take cover.

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MODULE 10: USE OF FIRE — EXTINGUISHERS

It is important that every Security Officer knows how report and extinguish fire to minimize personnel injuries and damage to property. SAFETY PRECAUTIONS BEFORE USING A FIRE EXTINGUISHER     

Inspect for any damage. If damaged, do not use. Ensure that it is the correct extinguisher for the label. Ensure that the contents are as stated on the label. When activating the extinguisher kneel next to it with face turned away.

WHEREABOUTS OF FIRE — FIGHTING EOUIPMENT AND FIRE ALARMS Extinguisher units should be spread evenly around the premises. Immediate accessibility of an extinguisher is important. Specific hazards should be identified and the proper extinguisher placed in the Immediate vicinity.  Extinguisher should not be placed too closed to the danger area.  Fire alarms should be spread evenly around the premises, especially near a hazardous area.   

MODULE 11: RADIO/TELEPHONE COMMUNIACTION It is important for the Security Officer to know the correct way to communicate over the telephone to ensure that the messages are received and send correctly. PRINCIPLES OF TELEPHONE PROCEDURES Discipline Voice procedure Transmission of message Speed and accuracy Tact Patience Courtesy Confidence Incoming calls ALWAYS KEEP PEN AND PAPER HANDY NEXT TO THE TELEPHONE HOW TO WRITE DOWN A MESSAGE Date and time of call

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Name and company of caller Reason for call or message Person to whom he message must be conveyed Telephone numbers and time when the caller can be located The radio is he only link between a Security Officer on patrol and the control room, it is necessary that the Security Officer knows the radio procedure to prevent urgent messages received wrongly. CARE AND HANDLING OF THE RADIO When booking out a radio check the following: Antenna Battery On/Off switch Volume Squelch Radio number Condition of the radio Channel CARE OF THE RADIO: Carry the radio in its pouch Don't carry or swing with it by the aerial Don’t leave it or put it down in dust or in the sun Protect against the rain Don't play with the battery Treat as a technical equipment and handle with care Don't play music over the radio Don't use rude language over the radio Keep the radio secured PRINCIPLES OF RADIO PROCEDURE "BASS: B — Brief - Message must be brief and contain important facts A — Accurate - Details given must be clear and accurate S — Secret - never transmit classified information unless it is disguised S — Speed - do not rush messages "RSVP" R — Rhythm S — Speed V — Volume P — Pitch COMMON WORD AND PHRASES Use short phrases with pauses Remember that the receiver may wish to write down the message Speak louder than normal

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Pitch the voice slightly higher than normal. MEANING Romeo

Over Roger SITREP Mayday Say again Relay to...

Call sign of station as registered and reflected on the radio license unofficial domestic call signs arranged by the company Call sign Abbreviated call My message is complete, expect reply. I have received and understand your message, everything according To plan. Situation report Emergency call Repeat your message, I SAY AGAIN I am repeating my previous message Pass my message to

MODULE 12: BASIC LEGAL ASPECTS It is important that the Security Officer know the provisions of the Private Security Industry Regulatory Authority and Criminal Procedure Acts to operate within the framework of law. Section 11 No person may render security services unless he is registered with PSIRA. No company may render security services unless all the directors are registered with PSIRA. No employee or a person rendering security services may allow that he is used for security services, unless he is registered by PSIRA. Section 12

No natural person shall be qualified to be registered as a Security Officer if:  Found guilty of an offence specified in the Schedule of this Act  Found guilty of improper conduct under section 20 of this Act  Unsound mi nd  

Under the age of 18 years No company can be registered by PSIRA, if a director of the company is not qualified to register by PSIRA.

Section 15 Withdrawal of registration by PSIRA    

Gave false information concerning his registration Found guilty of an offence specified in the schedule to the act Found guilty of improper conduct Unsound mind.

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Section 18 Every Security Officer that is registered with PSIRA must pay a prescribed amount on a prescribed date to PSIRA. If the prescribed yearly amount is not paid on the date, PSIRA can suspend registration, PSIRA can withdraw registration, on authority if six members of PSIRA. Trespass law A person entering or is upon land or enter or is in any building or part of a building, must have permission from the lawful owner or occupant. A servant of the lawful owner of land, on which a building is situated\, is not the lawful owner. A person convicted of trespassing can be fined with R2000.00, or imprisonment for two years or the fine and imprisonment. CRIMINAL PROCEDURE ACT 51/1977 POWERS OF ARREST SECTION 42    

Commit or attempt to commit a Schedule offence in his presence Specified by any law Escape from lawful custody Seen engaged in an affray

Section 39  An arrest can be made with or without a warrant.  By actually touching his body  The necessary force to confine his body may be used  The reason for the arrest must be told to the arrested person.  A copy of the warrant must be given to the arrested person if he demands it.  The arrested person must be handed over to the SAPS for custody. Arrested person will be detained in custody until he is lawfully discharged or Release from custody, only the police can discharge or release him. Section 49 Use of force Force may be used to conduct the arrest if the person resists and cannot be arrested otherwise. When a person flees when it is clear that an attempt to arrest him is being made, or resists such attempt and flees, force may be used. Section 20 Articles may be seized   

Concerned in the commission of a crime Which may afford evidence of the commission of a crime Intended to be used in the commission of a crime

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MODULE 13: INDUSTRIAL RELATIONS It is necessary that every Security Officer know the Disciplinary Code and Grievance Procedure of the company to achieve the objectives thereof. DISCIPLINARY CODES Discipline is vital in any organization and is initiated by management in response to unsatisfactory worker performance and behavior. To help management to achieve a sound state of discipline, the company requires a set of rules in order that employees are fully aware of what is expected from them. These rules are known as "Disciplinary Code". The disciplinary code is not a substitute for management, but it is an expression of the company's policy on discipline. To minimize the disciplinary problems, the rules which the employees are required to keep and the standards which they are expected to maintain, must be clearly understood, communicated and accepted. The main objective of a disciplinary code is to bring an employee back to acceptable standards of performance and behavior and not to punish an employee or get rid of him. GRIEVANCE PROCEDURE Grievance Procedure can be defined as any dissatisfaction or feeling of injustice the employee may have in connection with his employment situation. The Grievance Procedure engenders a feeling of "Security "with the Security Officer by allowing him a formal step-by-step procedure airing his complaints. The objective of the grievance procedure is to help parties resolve their grievances in the interest of productivity and stability. Grievances are best handled at lower levels as quickly as possible. Unsolved grievances create conflict and it is very important that they are solved as quickly as possible. Departmental heads must fully appreciate he need for satisfactory employer. Employee labor relations and the importance of the manner in which employee complaints are handled by them.

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