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TROUBLESHOOTING DOOR OPERATOR IN MODERNIZATIONS ARCA III - FERMATOR V3F4 & VF4/VF4+ Document code: 0908143 Version: 0 Last revision: 09/03/2021

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INDEX TROUBLESHOOTING DOOR OPERATOR IN MODERNIZATIONS ARCA III - FERMATOR V3F4 & VF4/VF4+ .....................................................................................................................................................................................................0 INDEX ............................................................................................................................................................................................................. 1 1.

INTRODUCTION ............................................................................................................................................................................ 2 1.1.

OBJECT ......................................................................................................................................................................................... 2

1.2.

SCOPE ...................................................................................................................................................................................... 2

1.3.

DOCUMENTS OF REFERENCE ................................................................................................................................. 2

2.

IDENTIFICATION ........................................................................................................................................................................... 3

3.

DIAGRAM ........................................................................................................................................................................................... 3

4.

3.1.

FERMATOR V3F4 & VF4 / VF4 OPERATOR DIAGRAM .............................................................................. 5

3.2.

GENERATION OF DOORS OPENNING AND CLOSING ORDERS ........................................................ 6

3.3.

INTERFACES ......................................................................................................................................................................... 6

CAUSES VS SOLUTIONS ........................................................................................................................................................... 7 4.1.

(1): THE DOOR CAN NOT BE OPENED / CLOSED MANUALLY ............................................................. 7

4.2. (2): WITH DOOR OPENED/CLOSED, THE INPUT LAP/LCP IS NOT ACTIVATED (Virtual signal LAP/LCP) .................................................................................................................................................................................. 8 4.3. (3): WITH DOOR OPENED/CLOSED THE INPUT LAP/LCP IS NOT ENABLED (Signal SLAP/SLCP) .......................................................................................................................................................................................... 11 4.4.

(4): THE CONTROLLER DOES NOT COMMAND BAP (CTC 2.4.1) ....................................................... 14

4.5.

(5): THE MOTOR DOES NOT ROTATE OR DOESN’T TRACK THE TRAVEL CURVE.................. 16

4.6.

(6): MOTOR ROTATES IN WRONG DIRECTION ........................................................................................... 19

4.7. (7): THE CONTROLLER DOES NOT GENERATE BCP. DETECTED OBSTRUCTIONS (Signals IR/IRM)) ................................................................................................................................................................................................. 20 (8): THE CONTROLLER DOES NOT GENERATE BCP (CTC 2.4.1) ....................................................... 23

4.9.

(9): THE CAM DOES NOT FOLD ............................................................................................................................. 24

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4.8.

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1. INTRODUCTION 1.1. OBJECT The purpose of this document is to complement the troubleshooting of problems associated with door operators used in Arca III modernizations.

1.2. SCOPE ARCAIII controllers modernizations.

1.3. DOCUMENTS OF REFERENCE 0908127 – DOOR OPERATORS IN MODERNIZATIONS ARCA III

o

0908015 – ARCA III CONTROLLER GEARLESS. PRODUCT INSTRUCTIONS

o

KB700034 – SAFETY CHAIN ELEMENTS CHECKING SHEET ARCA III.

o

KB700029 – FAULT RESET PROCESS SHEET ARCA III

o

KB600364 – PLM TROUBLESHOOTING SHEET

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o

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2. IDENTIFICATION First of all, it is necessary to identify which inverter is installed on the operator with the help of the following table:

DRIVE TYPE

PICTURE

ORONA V3F4

FERMATOR VF4/VF4+

3. DIAGRAM After identifying the drive, the diagram on the next page guides us through the possible scenarios that can happen on a door operator of modernizations. It is important to start from the beginning and to try to arrive to the point where the problem is happening. The suggested questions will help to locate the problem. The diagram allows to follow different ways and to arrive to numbered boxes. Those boxes describe the problem that could be happening and possible solutions.

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WARNING Once the problem is identified (due to numbered table in the diagram) and the drive (due to the identification table), go to the section corresponding to the number indicated in the numbered table and follow the guidelines indicated.

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STEP

EXAMPLE

1.- Identify the drive with the picture.

2.- Following the diagram identify the problem cause and its asociated number.

0908143 - TROUBLESHOOTING DOOR OPERATOR IN MODERNIZATIONS ARCA III - FERMATOR V3F4 & VF4/VF4+

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3.- With the number of the problem, go to correspondent section in the instruction. Follow the advices recommendeed for the drive type.

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3.1. FERMATOR V3F4 & VF4 / VF4 OPERATOR DIAGRAM START CLOSE DOOR MANUALLY

NO DOOR CLOSED? ERRADA? YES

NO

Door closed?

1

YES CTC 2.4.1 ¿LCP ON?

NO

LCP

¿LCP? ¿SLCP?

YES

2

SLCP

OPEN DOOR ORDER (*)

CTC 2.4.1 ¿BAP ON?

NO

END

4 3

YES NO

MOTOR ROTATES AND ROTATES WELL?

REVERSE DIRECTION?

YES DOOR OPENED? YES

YES 6

LAP

¿LAP? ¿SLAP?

PROBLEMS TRACKING THE TRAVEL CURVE

YES CLOSE DOOR ORDER (**)

5

7 YES

YES NO

CTC 2.4.1 ¿IR/IRM?

NO 8 NO

YES MOTOR ROTATES AND ROTATES WELL?

NO

Door opened?

SLAP

CTC 2.4.1 ¿LAP ON?

CTC 2.4.1 ¿BCP ON?

NO

OPEN DOOR MANUALLY

NO

SÍ

NO

REVERSE DIRECTION?

YES

YES NO 9 © Copyright Orona 2021

CAM FOLDED? YES NO

YES DOOR CLOSED?

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3.2. GENERATION OF DOORS OPENNING AND CLOSING ORDERS The following table proposes a sequence for generating open (BAP) and close (BCP) doors orders.

(*): ORDER TO CLOSE DOORS

(**): ORDER TO OPEN DOORS



Turn the lift into emergency mode



Turn the lift into emergency mode



Push upwards/downwards pushbutton



Push upwards/downwards pushbutton



Controller sends a BCP (CTC 2.4.1)



Controller sends a BCP (CTC 2.4.1)

3.3. INTERFACES

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The following picture shows the possible signals between the controller and the FERMATOR V3F4 & VF4 / VF4+ door operator.

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4. CAUSES VS SOLUTIONS 4.1. (1): THE DOOR CAN NOT BE OPENED / CLOSED MANUALLY

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When the door drive is switched off, without power supply, the doors show more resistance than usual when attempting to open or close them manually. This situation do not allow them to open and/or close correctly.  Check the mechanics of the operator  Check the mechanics of the panels (that they are not damaged, misaligned).  Check that there are no external elements that make difficult the movement of the door treads, ends of the door...

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4.2. (2): WITH DOOR OPENED/CLOSED, THE INPUT LAP/LCP IS NOT ACTIVATED (Virtual signal LAP/LCP) In this case the LAP/LCP signal is calculated by the door drive. Internally, it knows the position of the door and when it understands that they are at one end or the other, it activates the LAP/LCP output signal. 1. If can be done, check the status of input LAP/LCP in the drive to verify if the signal is received.

2.

DRIVE TYPE

DRIVE MENU

ORONA V3F4

N.A

FERMATOR VF4/VF4+

N.A

DRIVE LED LAP -> LED “OPENED” LCP -> LED “CLOSED” LAP -> LED “OPENED” LCP -> LED “CLOSED”

Check if the drive, electrically, is giving signals LAP/LCP on output connectors and verify the electric wires to the EXT3. DRIVE TYPE

CHECK POINTS

ORONA V3F4

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FERMATOR VF4/VF4+

Drawing 0471274

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WARNING The communication between the EXT3 and the controller is via CAN Bus. If the signals arrive correctly to the EXT3 and LAP/LCP status do not change in the controller (CTC 2.4.1), can be because a communication problem (connection, electric noises,…) or damages on the EXT3. 3.

If the drive is not generating the LAP/LCP signals despite the door panels being at one end or the other, it may be because the drive does not know the door position. In this case it will be necessary to perform a drive learning DRIVE TYPE

LEARNING INSTRUCTIONS

FERMATOR VF4/VF4+

- Check the dipswitches configuration: 

Switch 1 and 4: Always in OFF position



Switch 2 and 3: Configure according to the installation

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- Press AUTOADJUSTMENT pushbutton to start the drive learning.

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DRIVE TYPE

LEARNING INSTRUCTIONS

ORONA V3F4

- Check the dipswitches configuration according to the installation. - Press AUTOADJUSTMENT pushbutton to start the drive learning. 4. During the learning process, use the LEDs on the drive to check that the LAP/LCP signals are activated correctly when the door arrives to the ends.. 5.

If the drive still does not detect the LAP/LCP signals after completing the above steps, this could be an internal problem in the drive, the encoder or the encoder cable, which would require replacement. DRIVE TYPE

VERIFICATION POINTS

ORONA V3F4 FERMATOR VF4/VF4+

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Drawing 0471274

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4.3. (3): WITH DOOR OPENED/CLOSED THE INPUT LAP/LCP IS NOT ENABLED (Signal SLAP/SLCP) In this case the LAP/LCP signal is a signal supplied by a limit switch contact. This contact can be installed in the "doors closed" position, in the "doors open" position or in both at the same time. As it is an electrical signal generated by a limit switch contact, it is called SLAP/SLCP. As soon as the door panels reach the "doors opened"/"doors closed" position, the contact closes, indicating to the drive in which limit is it placed, either SLAP or SLCP. 1.

DRIVE TYPE

DRIVE MENU

ORONA V3F4

N.A

FERMATOR VF4/VF4+

N.A

DRIVE LED LAP -> LED “OPENED” LCP -> LED “CLOSED” LAP -> LED “OPENED” LCP -> LED “CLOSED”

Check mechanically if, with the doors opened/closed, the final limit switch contact closes correctly and if it does contact. If not, adjust its position.

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2.

If can be done, check the status of input LAP/LCP in the drive to verify if the signal is received.

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3.

Check if the drive, electrically, is giving signals LAP/LCP on output connectors and verify the electric wires to the EXT3. DRIVE TYPE

CHECK POINTS

ORONA V3F4 FERMATOR VF4/VF4+

Drawing 0471274

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WARNING The communication between the EXT3 and the controller is via CAN Bus. If the signals arrive correctly to the EXT3 and LAP/LCP status do not change in the controller (CTC 2.4.1), can be because a communication problem (connection, electric noises,…) or damages on the EXT3.

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4. If the drive is not generating the LAP/LCP signals despite the door panels being at one end or the other, it may be because the drive does not know the door position. In this case it will be necessary to perform a drive learning: DRIVE TYPE

LEARNING INSTRUCTIONS

FERMATOR VF4/VF4+

-

-



Switch 1 and 4: Always in OFF position



Switch 2 and 3: Configure according to the installation

Press AUTOADJUSTMENT pushbutton to start the drive learning

During the learning process, use the LEDs on the drive to check that the LAP/LCP signals are activated correctly when the door arrives to the ends.

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5.

Check the dipswitches configuration:

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4.4. (4): THE CONTROLLER DOES NOT COMMAND BAP (CTC 2.4.1) 1. Check that there are no faults in the controller and reset them if it was necessary: o KB700029 Sheet – FAULT RESET PROCESS SHEET ARCA III o Instruction 0908015 INSTRUCTIONS

–

ARCA

III

CONTROLLER

GEARLESS.

PRODUCT

2. Check if the door is not already opened. 3.

Check in menu CTC 2.4.1 that the controller is not receiving the LAP signal by mistake.

o

If LAP is active in CTC 2.4.1 without the doors being fully opened, this may be due to the drive does not know the position of the doors. In this case it will be necessary to do a door learning:

DRIVE TYPE

LEARNING INSTRUCTIONS

FERMATOR VF4/VF4+



Switch 1 and 4: Always in OFF position



Switch 2 and 3: Configure according to the installation

- Press AUTOADJUSTMENT pushbutton to start the drive learning

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- Check the dipswitches configuration:

DRIVE TYPE

LEARNING INSTRUCTIONS

ORONA V3F4

- Check the dipswitches configuration according to the installation.

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- Press AUTOADJUSTMENT pushbutton to start the drive learning.

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4.5. (5): THE MOTOR DOES NOT ROTATE OR DOESN’T TRACK THE TRAVEL CURVE 1.

Check that the drive is electrically receiving the BAP/BCP signals at its input terminals and verify the correct wiring up to EXT3. DRIVE TYPE

CHECK POINTS

ORONA V3F4 FERMATOR VF4/VF4+

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Drawing 0471274

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2.

Check if the motor is correctly fed. Verify if the power cable is not damaged, if the connectors are correctly plugged and if the electric wires are tighten inside the connectors. . DRIVE TYPE

VERIFICATION POINTS

ORONA V3F4 FERMATOR VF4/VF4+

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Drawing 0471274

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3.

Check and adjust the speed profile. DRIVE TYPE

SPEED PROFILE INSTRUCTION

FERMATOR VF4/VF4+

-

Adjust the speed profiles with the potentiometers: 

Opening Speed



Closing Speed

ORONA V3F4

Adjust the speed profiles with the potentiometers: 

Opening Speed



Closing Speed

0908143 - TROUBLESHOOTING DOOR OPERATOR IN MODERNIZATIONS ARCA III - FERMATOR V3F4 & VF4/VF4+

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-

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4.6. (6): MOTOR ROTATES IN WRONG DIRECTION 1.

Check if the drive, electrically, is giving signals LAP/LCP on output connectors and verify the electric wires to the EXT3 DRIVE TYPE

CHECK POINTS

ORONA V3F4 FERMATOR VF4/VF4+

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Drawing 0471274

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4.7. (7): THE CONTROLLER DOES NOT GENERATE BCP. DETECTED OBSTRUCTIONS (Signals IR/IRM) 1.

Check that it is not detected any barrier/photocell obstruction, signal IR. CONTROLLER TYPE ARCA III

DRIVE TYPE

CONTROLLER MENU

CONTROLLER LED

Menu CTC 2.4.1

N.A

IR -> “IR”

DRIVE MENU

DRIVE LED

N.A

IR -> LED “Photocell”

ORONA V3F4 FERMATOR VF4/VF4+ (With Photocell) 2.

If an obstruction is detected, signal IR enabled o

Check visually that there is nothing interrupting the barrier/photocell light beam

o

Check the correct barrier/photocell emitter and receiver alignment

o

Check the barrier/photocell wiring and signal IR.

DRIVE TYPE

BARRIER

ORONA V3F4 FERMATOR VF4/VF4+ (With barrier)

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Drawing 0471261

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DRIVE TYPE

PHOTOCELL

ORONA V3F4 FERMATOR VF4/VF4+ (With Photocell)

Drawing 0471274 3.

After performing the checks described in the previous points, if the IR signal is still active, replace the barrier/photocell.

4. Check that there is no mechanical obstruction detection, signal IRM. CONTROLLER TYPE ARCA III

CONTROLLER TYPE ORONA V3F4 FERMATOR VF4/VF4+ 5.

CONTROLLER MENU

CONTROLLER LED

Menu CTC 2.4.1

N.A

IRM -> “IRM”

CONTROLLER MENU

CONTROLLER LED

N.A

IRM -> LED “Obstruction”

If a mechanical obstruction is detected, IRM signal activated: o

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o

Visually check that there is no object that could be blocking the door movement. The door should be able to be opened and closed manually without offering more resistance than usual. The IRM signal is calculated from the motor current consumption. If this current exceeds a threshold, the drive interprets that this is because something is blocking the door movement and generates the IRM signal. The IRM detection threshold can be adjusted by parameters or potentiometer.

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DRIVE TYPE

IRM DETECTION THRESHOLD ADJUSTMENT

FERMATOR VF4/VF4+

ORONA V3F4

If the door can be opened/closed correctly manually, either the motor or the encoder may be damaged and should be replaced.

6. If the obstruction is real, signal IR/IRM correctly enabled, it is normal that the controller does not generate a BCP signal. On that case, generates a BAP signal to open the doors and wait until the obstacle disappears: o

Check in menu CTC 2.4.1 that the controller is not generating the doors open signal BAP.

0908143 - TROUBLESHOOTING DOOR OPERATOR IN MODERNIZATIONS ARCA III - FERMATOR V3F4 & VF4/VF4+

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o

4.8. (8): THE CONTROLLER DOES NOT GENERATE BCP (CTC 2.4.1) 1.

Check that there are no faults in the controller and reset them if it was necessary: o KB700029 Sheet – FAULT RESET PROCESS SHEET ARCA III o Instruction 0908015 INSTRUCTIONS

2.

–

ARCA

III

CONTROLLER

GEARLESS.

PRODUCT

If the signal BCP deactivates at the moment the door fully closes, check if the electrical safety chain closes correctly: o

KB700034 – SAFETY CHAIN ELEMENTS CHECKING SHEET ARCA III.

o

Pay attention to SCC contact of CDL 

Verify that the contact is mechanically closing.



Verify electrically that SCC contact signal is correctly wired in the electrical safety chain.

TYPE OF DRIVE

CHECK POINTS

ORONA V3F4

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FERMATOR VF4/VF4+

Drawing 0471274

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4.9. (9): THE CAM DOES NOT FOLD 1.

Check manually that the cam folds and unfolds mechanically without problems.

2.

Check that the cam control is correctly done by PLM board.

DRIVE TYPE ORONA V3F4

Instruction KB600364 PLM TROUBLESHOOTING SHEET

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FERMATOR VF4/VF4+

TROUBLESHOOTING INSTRUCTION

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