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A DRILL SERGEANT AT FIRST Presented By: Mustafa Ahmed Paul Roll #: RMBA-FAL12-005 Presented To: Sir Mujahid Hussain Date: 24/04/15
Summary
• Mark Young is the head of the painting department in a large hospital • He took a newly created position at the hospital • Mark did a 4-month analysis of the direct and indirect costs of painting services • He completely reorganized the department
Summary
• When he started his new job he was “all task” • He needed to be strict about getting painters to do a good job • Mark relaxed his style and became less demanding • He delegated some responsibilities to two team leaders
Summary
• Mark is very proud of his department • He likes to see the glint in their eyes • The painting department is the most productive department because of Mark’s leadership • Painting services received a customer rating of 92%
Q&A Q1: From the style perspective, how would you describe Mark’s leadership? – At the start, Mark was task oriented – As time passed he took on a team approach
Q2: How did his style change over time? – Mark started with a militaristic outlook – After he got things moving in the right direction, he created a team approach
Q&A Q3: In general, do you think he is more task oriented or relationship oriented? –At the start, he was task oriented –As time passed, he became relationship oriented
Q4: What score do you think he would get on the Blake and Mouton’s grid? –At the start of his career, I would have rated him an 8-2, now he’s more of a 6-5
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