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LISTENING

TEST ONE

PART ONE

LISTENING approx. 40 minutes PART ONE Questions 1-12 Before you answer questions

1-12, go to page 25.



You will hear three telephone conversations or messages.



Write one or two words or

Conversation (Questions

a number in the numbered spaces on the notes or forms below.

One

1-4)

• Look at the form below. •

You will hear

a woman asking questions about a training course.

Personnel Department Personnel

Training Section

Officer: David Jones

Course: Health and Safety Date: 10/4/04 Course code: (1) (2) Course Seminar room: (3)

. : John Briggs .

Please wear clothes* suitable for activities which may involve contact with the floor and use of(4) equipment. * e.g. track-suits

23

PART ONE

TEST ONE

c:t:D'er.:;ation Two ra;ll!:!5;u'

ons 5-8) at the note below .

..J

will hear

a man leaving a message on a telephone answering service .

essage received From:

for:

Paul Ryman



Mark Nolan (Winston House)

Wante; to know how many delegatee; for the plenary eeeelone, Has reserved three roome for you. Choice ie; between the (5)

(will hold up to 100) or the

Garden Room in the (6)

The two other rooms are on the e;econd floor of the main

hotel and there ie;(7)

for wheelchair ueere.

Ae; eoon ae he has eome idea of how many are coming by car he will (8)

.

You can call him on extenelon 457.

Conversation Three (Questions 9-12) • Look at the form below. •

You will hear

a man telephoning about an incorrect order.

Order Amendment Form Our Ref: AZ56W/402

(9)

: 1005016900

Order Number: W36936Q (10) Code

Product

6694

Parnell Corner Desk

6693

Parnell (11)

. Qty

Price

Post & packing

Total

(12)

£583

£394 .

£ 189

Comment: Customer received incorrect invoice. Please annul original order form.

FURTHER PRACTICE AND GUIDANCE

TEST ONE

LISTENING

PART ONE

25

EXAM INFORMATION In Part One of the listening test you hear three conversations or messages. For each conversation or message, there is a gapped text with four spaces that you have to fill with one or two words or a number. The gapped texts are either forms, sets of notes, invoices or diary extracts, etc. The aim of this part of the test is to assess your ability to retrieve factual information. The answers are very specific and must be spelt correctly if the spelling is given during the recording. The gapped text does not repeat the words used in the recording exactly so you need to listen carefully and be prepared to reformulate some of what you hear. In the exam you will hear each recorded conversation or message twice. A DETAILED STUDY 1

2

Read through the gapped texts carefully and decide what sort of answer is expected. For example, in Conversation 1 you should look for the following sorts of words: 1

a number or a mixture of letters and numbers

2

a word which goes with 'course' and describes what John Briggs does

3

a location

4

a word that describes the type of equipment they will be using

Now read Conversations 2 and 3 and do the same thing.

Conversation 2 5 6 7 8 Conversation 3 9 10 11

12

3

Listen to the recording for Conversation 1 and fill in the gaps. Check your answers. How many of the gaps require more than one word?

4

Compare the tapescript for Conversation 1 on page 141 with your completed text. Underline those parts of the tapescript that relate to answers 1-4. Does the order of the recording always follow the order of the text?

Now you are ready to listen to Part One of the listening

test and answer questions

1-12.

26

LISTENING

TEST ONE

PART TWO

PART TWO Questions 13-22 Section One (Questions 13-17) •

You will hear five short recordings.

• For each recording, decide what the speaker's job is. •

Write one letter (A-H) next to the number of the recording.

• Do not use any letter more than once. 13 14

A

Conference Organizer

B

Personal Assistant

C

Chief Executive

0

Warehouse Manager

E

Personnel Officer

F

Accounts Clerk

G

Software Technician

H

Hotel Receptionist

15 16 17

Section Two (Questions 18-22) •

You will hear another five recordings.

• For each recording, decide what aspects of a colleague each speaker is complaining about. •

Write one letter (A-H) next to the number of the recording.

• Do not use any letter more than once. 18 19

A

poor communicator

B

unpunctual

C

untidy

0

unfriendly

E

lazy

F

disorganized

G

unreliable

H

bossy

20 21

22

TEST ONE

LISTENING

PARTTHREE Questions 23-30 •

You will hear a conversation between two senior managers discussing how to make their business more successful.

• For each question 23-30, mark one letter (A, B or C) for the correct answer.

23

24

25

26

27

Alain thinks the company is in trouble because A

the workforce is unhappy.

B

there is pressure from overseas.

C

there is insufficient marketing.

Lisa thinks the best thing to do is to A

reduce staffing levels.

B

reduce bonus payments.

C

reduce overtime rates.

What do they both agree to do? A

meet with Union representatives

B

arrange a meeting with the Chief Executive

C

consult with the Board of Directors

What does Alain think should be in the strategy document? A

a research and development programme

B

an economic forecast for the next five years

C

a plan to restructure the company

Lisa thinks that most staff will A

understand the company's position.

B

react badly to any redundancies.

C

agree to the new conditions.

PART THREE

27

28

28

29

30

LISTENING

PARTTHREE

Alain thinks that Lisa should A

offer to take a redundancy package.

B

ask for a substantial pay rise.

C

create a new job for herself.

Why is Lisa unhappy with Alain's suggestion? A

She doesn't trust him.

B

She thinks he is joking.

C

She doesn't understand him.

What do they decide to do after their discussion? A

go home and think about it

B

discuss it again after the weekend

C

write a paper for the Chief Executive

TEST ONE